Santa Cruz Chili & Spice

We encountered an issue our first night ever staying here. We had 2 hungry kids and ordered room service. We were told that it would be 40 minutes before we got it. We accepted that and after about 45 minutes called again and was told ohh I estimated the time wrong it will be another 15 min. Not very happy we decided to wait. Then 5 min later got a call back stating our order never got put in. Upset and very frustrated we asked to speak to the manager who was absolutely amazing, and stated he would have it right to the room and apologized for the inconvenience and offered to comp our meal. Once the order got there we were missing one and a dessert wasnt correct so we called back and he again rushed it right over and added in an additional dessert. Mario the food and beverage manager went above and beyond to make sure that we were taken care of and happy with our stay. It was our anniversary the next day and we dined in at the restuarant and they brought is some champagne to celebrate. Overall, highly reccomend staying here. Most of the staff is very polite and accomadating. The room was clean and spacious with amazing views all over the property. We are from Tucson and had never stayed here but will definitely be back.

I liked the location staff was very nice and helpful.

This place is just amazing. Everyone is like cult nice but not in a cult and pretty genuine. I could not ask for more, and if i did, one of the staff would magically make it happen. Seriously, this place is AMAZING!