4/10 Poor
Colin W.
Aug 14, 2024
Disliked: Cleanliness
Disgusting
I've never left lower than a 5-star review, because generally hosts do their best to address issues. Not the case here.
We rented this home for 2 nights, with family flying in from out of state.
When we arrived, the house was uninhabitable. All surfaces & furniture were matted with pet and human hair. The beds were soiled. Human hair all over the floor, showers, tub, sinks. Garbage overflowing, etc. The place was crawling with house centipedes & earwigs. There was literally a false eyelash stuck to a mirror. A nightmare.
The host revealed the last tenants had been there for a month & checked out DAYS before (which explains the smell). They sent a cleaner (after asking us to clean the prior guests' dirty towels). The cleaner is the one person who deserves credit for doing all she could. She three hours after check in and cleaned for hours while we waited outside.
Understandably, one person could not get the mess perfect so quickly. When she was done (at 10pm), the furniture was still covered in pet hair (beds, too). The floor had human hair all over. Gross, but we made do for 1 night, hoping the host would make it right.
Their response made things worse. They promised a rebate, but waited until check-out to quote only 20% off ONE DAY of the rental (not the total). Given the first night was unusable until after 10pm (6 hrs late), & the house remained dirty, that seemed unfair to us. We said this, & they refused to help.
Colin W.
Stayed 2 nights in Jul 2024