SM City Clark Tours

Property was easy to get to. Good security coming and going. Staff is very attentive and place is clean. We stayed twice in a 2 week span, once we got there and when we were leaving, since we flew into Clark instead of Manila. First room we had, the seal around the shower door wasn't that great, so we had to tild the shower head towards the opposite wall so it wouldn't splash so much on the door, otherwise water would get out. Second room was no issues with the shower. Lots of help with luggage when you arrive/leave. They do have a shuttle(for a fee) if you need to go to SM or if you need to get picked up or droppped off at the airport. Do get the breakfast buffet, you won't be disappointed. Ordering meals for room service is easy and the food choices are pretty good and fairly priced. There is a casino and lots of business events happening. One thing I didn't like was parking overnight. I had a rental, but probably due to the casino and folks not staying or maybe getting tipsie, when they leave, each night we stayed and when I went to my rental, there was a scratch or dent that wasn't there when I parked it. I think they should have a designated parking for actual guest and one for visitors(folks that come just to enjoy the casino). I would say it's family friendly, as I saw lots of folks with kids.

The hotel was great however Expedia advertised it as 2 King Beds which caused a chaotic time with check-in.

Allen, the concierge, did welcome us with a great warm personality. True and dedicated to his job. Check in process, Faith, made it quick and efficient. I salute people like these. Thank you all for the amazing stay!