Quintana Roo Vacations & Trips from ￥114,950

Nos encanto nuestra estancia , en todo momento la gente del hotel muy atenta y amable . La playa lo mejor mi hijo pudo disfrutarla al maximo.

Another Amazing Time!!!’ Love this Resort!!!

Great party but could use some updates to facilities

Stayed here for my birthday week and it was very relaxing. The Zentopia spa was to die for! I went twice during my stay and easliy spent most of my day there. The food selections were also great. A lot to choose from. The butler service was also great, timely communication and updates were always provided. Always daily activities available to do, and the butler will schedule things for you and let you know recommendations as well onsite. The staff overall is very friendly and welcoming. My only complaint was for housekeeping stealing money from my wallet while i was out on my 2nd day so I took away a star because of this. My bag was put away in the closet and was still messed with. I did notify the butler and manager of the incident at the end of my trip but ensured to lock my things away the remainder of my time there. Nothing else seemed tampered with again after that. Besides that one incident i had a great experience overall.

This is the way place for families, the pool kept them entertained all day long! The staff were extremely friendly, there are different buffets and restaurants. I do wish that they had a policy for the pool chairs, people will put towels on them and leave almost all day and not use them. Overall we had a fantastic time and can’t wait to come back!