I had a great stay at Hideaway. The staff made us feel very welcomed and did everything to make sure we were comfortable. There is so many activities to do everyday so you will never get bored. A lot of people have complained how Hideaway is a small area for adults only whereas Royalton itself is for family - I didn’t find this to be an issue. In fact, I think the fact that there were families staying here made it more fun, considering the amount of events that are available for all ages. All in all, this is the best resort I have stayed it. Special shout out to Vibes Team, the housekeeping and front desk staff for being excellent!!
Vanna Ngo, Sari Ly
2025 年 3 月に 7 泊滞在
6/10 (普通)
Tamara
カップルで旅行
2025 年 3 月 31 日
良かった点 : 設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
The staff was not nearly as attentive as I would’ve expected for a 5 star resort! No bellboy to help with bags, lack luster bus boys were just part of it.
Tamara
2025 年 3 月に 3 泊滞在
4/10 (不満)
Oralia
グループ旅行
2025 年 3 月 28 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
“Other than the butler, who did an excellent job, the rest of the staff could benefit from better training. We also noticed some suspicious individuals who didn’t seem to belong at the resort. If it weren’t for our amazing group of friends who laughed through it all, the experience wouldn’t have been as enjoyable. The room had issues too — the shower flooded the floor each time we used it, but we made the best of it. Overall, the experience could have been better.”
Oralia
6/10 (普通)
Diane
グループ旅行
2025 年 3 月 22 日
Service was not great and most employees did not speak English
Diane
2025 年 3 月に 6 泊滞在
10/10 (非常に良い)
Jamila
家族旅行
2025 年 2 月 20 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fantastic stagg
Jamila
2025 年 2 月に 3 泊滞在
8/10 (良い)
Irvin Nelosn
家族旅行
2025 年 2 月 16 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Service, the staff is so kind!
Irvin Nelosn
2025 年 2 月に 2 泊滞在
10/10 (非常に良い)
Margarita
グループ旅行
2025 年 1 月 30 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The personal was the best!
Margarita
2025 年 1 月に 2 泊滞在
6/10 (普通)
Andrea
家族旅行, グループ旅行
2025 年 1 月 22 日
気になった点 : 清潔度
It said adults only but there were children all around
Andrea
2025 年 1 月に 3 泊滞在
6/10 (普通)
Rene
2025 年 1 月 20 日
良かった点 : 設備とサービス、施設のコンディションと設備
Fiar service - not Cleaning
Rene
2025 年 1 月に 3 泊滞在
2/10 (非常に不満)
宿泊されたお客様
2025 年 1 月 9 日
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Horrible experience
Horrible experience. Worst all inclusive I have been to! First when we came our room was occupied we had to wait on another room. We could not eat any decent dinner for the first 3 nights because we have to book on the royalton app to eat at restaurants and according to the app they are fully booked! Fourth day was the same I had to take it up with management because I decided my money wasn’t going to go like that. Another issue was language barrier, staff barely knew English so it was very difficult to communicate. They will charge a certain price to book excursions for you but if you book it online by yourself it is like 100 bucks cheaper. Food was not what I expected at all very bad.
宿泊されたお客様
2025 年 1 月に 5 泊滞在
10/10 (非常に良い)
Ella
家族旅行
2024 年 11 月 30 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
I really enjoyed this hotel! There are a lot of activities and the food is delicious. The food and drinks here are top notch. I’ve been to many resorts in Punta Cana this one by far has been the best. Will return in the near future!
Ella
2024 年 11 月に 2 泊滞在
2/10 (非常に不満)
Denise
カップルで旅行, グループ旅行
2024 年 11 月 26 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Sheets had stains on them. Hair on floor.
Rushed to order food because they were short staff was rude. Only person that was pleasant was Fredrico in the buffet area as well as the young ladies in the coffee shop. Room wasn’t ready until five. Safe wasn't working, bar wasn’t filled. Beware of this place. The water to brush my teeth came out brown. This is on the Hideaway side. We will never stay here ever again. The shower was dirty. Not too sure why it took so long to get into a dirty room.
Denise
2024 年 11 月に 4 泊滞在
10/10 (非常に良い)
shawn
カップルで旅行
2024 年 8 月 18 日
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The most amazing staff. You couldn’t ask for better service and kinder people. My only real complaint is the beach. I wish I was made aware before going that I needed water shoes with all of the rocks everywhere.
shawn
2024 年 8 月に 7 泊滞在
8/10 (良い)
Larry、CALGARY
カップルで旅行
2024 年 7 月 24 日
良かった点 : スタッフとサービス、設備とサービス
Nice beach area and property is large and spread out. Buffet area was always fresh food and clean. Did not like the noise created by all the activies and food areas who were competing for your attention.
Larry
2024 年 7 月に 6 泊滞在
10/10 (非常に良い)
Stephanie
グループ旅行
2024 年 7 月 17 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
The property was very clean.
Stephanie
2024 年 7 月に 3 泊滞在
4/10 (不満)
Jessica
2024 年 7 月 15 日
良かった点 : スタッフとサービス
気になった点 : 清潔度
Jessica
2024 年 7 月に 3 泊滞在
8/10 (良い)
Jordan
2024 年 7 月 14 日
良かった点 : 客室の快適度
Swim out Experience
I thought we were getting a King bed with a sofa. We ended up getting 2 queens . Not that big of a deal but still not what we expected . The resort is beautiful. Our Butler was phenomenal. Some bartenders were kinda snobby, but overall good experience
Jordan
2024 年 7 月に 5 泊滞在
10/10 (非常に良い)
Noraima
家族旅行
2024 年 7 月 7 日
Noraima
2024 年 7 月に 4 泊滞在
6/10 (普通)
Gena I
家族旅行
2024 年 7 月 1 日
良かった点 : 清潔度、施設のコンディションと設備
The property was quiet and safe and very beautiful. What I didn’t like about the property was 1) There were children in the adults only area 2) It was difficult to make dining reservations because they were always booked so we didn’t get to enjoy any of the cuisine on the property 3) We booked a luxury room and it wasn’t luxury 4) We ordered room service and the food arrived cold and not eatable. 5) There could have been more activities on the property.
Gena I
2024 年 6 月に 2 泊滞在
10/10 (非常に良い)
Troy
家族旅行
2024 年 6 月 20 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hideway at Royalton exceeded my expectations. The hideway is thirty minutes from the airport the ride is pleasant. I was helped by Harrison and Carolina for check-in. Estela in housekeeping is wonderful, she respected my privacy, she and her team always greeted me with a smile. I recommend going the extra mile and paying extra for the Diamond club, an added bonus is a butler. My butler Carolina stole my heart, she is kind. Lovely and attentive. Carolina took care of all our needs including sticking my room with whatever we needed. We were treated with the utmost respect and kindness. Everyone greets you with a smile and is willing to go the extra mile expecting nothing in return
The buffet is great, drinks flow freely. I plan on returning next year with my family. Thank you for creating such a warm and welcoming environment for me.
Troy
2024 年 6 月に 4 泊滞在
8/10 (良い)
Sherry
グループ旅行
2024 年 6 月 18 日
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
The layout of the property was beautiful the pools the beach everything was nice. The food at the buffet could have been better. We tried for reservations at the steak house it was over booked. The rooms are a little dated
Sherry
2024 年 6 月に 4 泊滞在
10/10 (非常に良い)
Jose、Patillas
カップルで旅行
2024 年 6 月 5 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
En servicio es excelente, los restaurantes y facilidades son extraordinarios .
Jose
2024 年 6 月に 3 泊滞在
8/10 (良い)
Kenneth
家族旅行
2024 年 6 月 5 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property was nice. The place was relaxing and felt like there was something to do always, never a bored moment. Estela from housekeeping made our room everyday and went above and beyond on the presentation and always making sure everything is to perfection.