See all properties

Bahia Principe Fantasia Punta Cana - All Inclusive

4.0 star property
Escape to this tropical paradise where white sandy beaches meet endless adventure. Enjoy exciting activities like snorkeling, skydiving, or simply unwind by the poolside bar.

Choose dates to view prices

Photo gallery for Bahia Principe Fantasia Punta Cana - All Inclusive

Aerial view
2 outdoor pools, free cabanas, pool umbrellas
View from room
Beach bar
Beach bar
In Punta Cana, Bahia Principe Fantasia Punta Cana - All Inclusive offers an upscale all-inclusive experience with a beach bar and sun loungers on Arena Gorda Beach. Indulge in a body treatment or facial at the onsite spa, enjoy snorkeling or scuba diving, and relax with yoga classes at the gym. Guests rave about family-friendly amenities like cabanas and waterslides.
VIP Access

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • All inclusive
  • Room service
  • Breakfast included
  • Bar
  • Gym

Get more when you're a member

  • Save 15% or more on select VIP Access properties when you reach Silver tier or higher
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Junior Suite Deluxe

In-room safe, desk, blackout drapes, iron/ironing board

Junior Suite Deluxe

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Sofa bed
  • 45 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Deluxe Castle Front

In-room safe, desk, blackout drapes, iron/ironing board

Junior Suite Deluxe Castle Front

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Sofa bed
  • 45 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Deluxe Castle View

In-room safe, desk, blackout drapes, iron/ironing board

Junior Suite Deluxe Castle View

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Sofa bed
  • 45 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Deluxe

In-room safe, desk, blackout drapes, iron/ironing board

Junior Suite Deluxe

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Sofa bed
  • 45 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Deluxe

In-room safe, desk, blackout drapes, iron/ironing board

Junior Suite Deluxe

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Sofa bed
  • 45 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Deluxe Castle View

In-room safe, desk, blackout drapes, iron/ironing board

Junior Suite Deluxe Castle View

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Sofa bed
  • 45 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Deluxe Vistas al Castillo

In-room safe, desk, blackout drapes, iron/ironing board

Junior Suite Deluxe Vistas al Castillo

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Sofa bed
  • 45 sq m
  • Sleeps 5
  • 1 Double Bed OR 1 King Bed

View all photos for Junior Suite Deluxe Castle View

In-room safe, desk, blackout drapes, iron/ironing board

Junior Suite Deluxe Castle View

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Sofa bed
  • 45 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Deluxe Castle

In-room safe, desk, blackout drapes, iron/ironing board

Junior Suite Deluxe Castle

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Sofa bed
  • 45 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Room

In-room safe, desk, blackout drapes, iron/ironing board

Room

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Sofa bed
  • 45 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Deluxe Castle Front

In-room safe, desk, blackout drapes, iron/ironing board

Junior Suite Deluxe Castle Front

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Sofa bed
  • 45 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Deluxe

In-room safe, desk, blackout drapes, iron/ironing board

Junior Suite Deluxe

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Sofa bed
  • 45 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Deluxe - Frente al Castillo

In-room safe, desk, blackout drapes, iron/ironing board

Junior Suite Deluxe - Frente al Castillo

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Sofa bed
  • 45 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Deluxe

In-room safe, desk, blackout drapes, iron/ironing board

Junior Suite Deluxe

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Sofa bed
  • 45 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Deluxe Castle View

In-room safe, desk, blackout drapes, iron/ironing board

Junior Suite Deluxe Castle View

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Sofa bed
  • 45 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

Similar properties

Exterior

Princess Family Club Bavaro - All Inclusive

  • Pool
  • All inclusive
  • Spa
  • Waterslide
8.2 out of 10, Very Good, (1001)
The price is ￥48,834
￥62,507 total
includes taxes & fees
Feb 10 - Feb 11
Princess Family Club Bavaro - All Inclusive
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
23000, La Altagracia, Punta Cana, Carretera Arena Gorda

What's nearby

  • Arena Gorda Beach - 10 min walk
  • Punta Blanca Golf Course - 12 min walk
  • Cana Bay Golf Club - 8 min drive
  • Iberostar Golf Course - 8 min drive
  • Cortecito Beach - 20 min drive

Getting around

  • Punta Cana Intl. Airport (PUJ) - 33 min drive

Restaurants

  • ‪Restaurante Colonial - ‬10 min walk
  • ‪Lobby Bar Fantasia - ‬3 min walk
  • ‪restaurante la isabela - ‬8 min walk
  • ‪Maiko - ‬8 min walk
  • ‪Garden Grill - ‬4 min walk

About this property

Bahia Principe Fantasia Punta Cana - All Inclusive

Upscale all-inclusive property near Arena Gorda Beach
Take advantage of a free breakfast buffet, a casino, and free water park access at Bahia Principe Fantasia Punta Cana - All Inclusive. With a white sand beach, a beach bar, and sun loungers, this property is the perfect place to soak up some sun. Indulge in a manicure/pedicure, a body treatment, and a body scrub at Bahia Spa, the onsite spa. Be sure to enjoy a meal at any of the 4 on-site restaurants. The gym offers yoga classes and fitness classes; other things to do include scuba diving, skydiving, and snorkeling. Stay connected with free in-room WiFi, and guests can find other amenities such as a swim-up bar and a poolside bar.
Additional perks include:
  • 2 outdoor pools and a children's pool, with a waterslide, free cabanas, and sun loungers
  • Free self parking
  • Free bicycle rentals, a roundtrip airport shuttle (surcharge), and an electric car charging station
  • Supervised childcare (surcharge), 2 meeting rooms, and a gift shop
  • Guest reviews speak highly of the family-friendly amenities, beach locale, and pool
Room features
All 512 rooms include comforts such as 24-hour room service and pillow menus, as well as thoughtful touches like air conditioning and separate sitting areas. Guest reviews highly rate the clean rooms at the property.
Extra conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with jetted tubs and rainfall showers
  • Flat-screen TVs with premium channels
  • Balconies or patios, separate sitting areas, and free infant beds

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Languages

English, French, German, Italian, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 4 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 15 slot machines
  • 2 outdoor pools
  • Arcade/game room
  • Casino (5,931 square feet of space)
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Free water park
  • Full-service spa
  • Gaming table
  • Gym
  • Karaoke
  • Playground
  • Sauna
  • Scuba diving
  • Skydiving
  • Snorkeling
  • Waterslide
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free crib
  • Free water park access
  • Grocery/convenience store
  • In-room sofa bed
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • Business center
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • In a nature reserve
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 3 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2016
  • Designated smoking areas
  • Eco-friendly cleaning products used

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu
  • Twin sofa bed

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products

We should mention

This property does not have elevators
Guests under 12 years old are not allowed in the spa, and guests under 12 years old are only allowed with adult supervision

Property is also known as

Luxury Bahia Principe Fantasia All Inclusive Punta Cana
Fantasia Bahia Principe All Inclusive All-inclusive property
Luxury Bahia Principe Fantasia Punta Cana
Luxury Bahia Principe Fantasia
Luxury Bahia Principe Fantasy
Fantasia Bahia Principe Punta Cana All Inclusive
Fantasia Bahia Principe All Inclusive
Luxury Bahia Principe Fantasia All Inclusive
Bahia Principe Fantasia Punta Cana
Fantasia Bahia Principe Punta Cana All Inclusive
Bahia Principe Fantasia Punta Cana All Inclusive
Bahia Principe Fantasia Punta Cana - All Inclusive Punta Cana

Frequently asked questions

Does Bahia Principe Fantasia Punta Cana - All Inclusive have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Bahia Principe Fantasia Punta Cana - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Bahia Principe Fantasia Punta Cana - All Inclusive?

Self parking is free at this property.

What time is check-in at Bahia Principe Fantasia Punta Cana - All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Bahia Principe Fantasia Punta Cana - All Inclusive?

Check-out is at noon.

Does Bahia Principe Fantasia Punta Cana - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at Bahia Principe Fantasia Punta Cana - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included.

Where is Bahia Principe Fantasia Punta Cana - All Inclusive located?

Nestled on the beach, this Bávaro property is within a 15-minute walk of Arena Gorda Beach and Punta Blanca Golf Course. Cana Bay Golf Club and Iberostar Golf Course are also within 3 mi (5 km).

Bahia Principe Fantasia Punta Cana - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 971 out of 1790 reviews
Rating 8 - Good. 364 out of 1790 reviews
Rating 6 - Okay. 225 out of 1790 reviews
Rating 4 - Poor. 113 out of 1790 reviews
Rating 2 - Terrible. 117 out of 1790 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Augusto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

Caroline Dalpe

Liked: Cleanliness
Stayed 7 nights in Jan 2025

10/10 Excellent

Irina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it, we will return. The food variety was amazing and the service excellent. The entertainment staff was very creative, we really loved the place
Stayed 3 nights in Jan 2025

10/10 Excellent

Pellumb

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Jan 2025

6/10 Okay

Andrea

Traveled with family and small children
Disliked: Property conditions & facilities
This was our third time going to Fantasia, and we chose it because the first two times, everything was so good. Unfortunately, I can’t say the same this time. The lack of maintenance on the facilities is very notorious. The castle needs paint, the curtains need to be replaced, and the chairs at the buffet were very dirty. The main concern is the food! A la carte dinners were fully reserved, but when you went there, they weren't. I am assuming they count the reserves in the number of plates they have available or staff, not the number of tables. The first night, we ate at a Japanese restaurant in Grand Punta Cana. The show was nothing; he just flamed once. The restaurant was very dirty. The second night, we ate at Le Gourmet. The food was cold, and the sauce over the meat told me the food was already served. That's a good point; there was a kids' buffet inside. On the third night, we couldn’t find a spot. Thankfully, that night was the Dominican show, so we ended up eating at the buffet, and the show was awesome! Last night we ate at Garden Circus and the food was cold again. Overall, the food at the buffet was good (even better than the restaurant), but it was cold. I hope Fantasia comes back how it was.
Stayed 4 nights in Jan 2025

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
100/10 experience. Aside from the cleanliness, endless food options and beautiful location, the staff here was AMAZING! Mauro Sanchez Santana, Maicol & Pablo were very welcoming and accommodating. There was a few others whose names I wish I had to include. Although this was not my first time staying at a Bahia Principe location, this was by far my favorite one. I will definitely be going back! I definitely recommend staying with the VIP access to be able to go to all the parts of the hotel.
Stayed 2 nights in Jan 2025

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a family vacation paradise. And the food was INCREDIBLE! Best I’ve ever had!! The staff were friendly and it felt so safe.
Stayed 4 nights in Jan 2025

2/10 Terrible

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

8/10 Good

Bayardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thoroughly enjoyed myself! All staff were great, friendly and helpful. Easy going family friendly atmosphere. Wish there were more adult activities but otherwise great!
Stayed 2 nights in Jan 2025

10/10 Excellent

Hamza

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good
Stayed 3 nights in Jan 2025

6/10 Okay

Colleen

Traveled with family and small children, Traveled with family
Disliked: Amenities, property conditions & facilities
This resort needs to be seriously refurbished. The games room had water leaking in, broken machines and a hole in the ceiling with caution tape around a broken floor. We ended up switching to the luxury Esmerelda after our son got sick the second night. Proceed with caution.
Stayed 7 nights in Jan 2025

10/10 Excellent

Claris

Liked: Cleanliness, staff & service, property conditions & facilities
Every thing was very good only the flooring in swimming pool area was slippery and lobby area ands eating area it erotic be nice to use different flooring for prevent no to be slippery. Other wise every thing was good. Thank you
Stayed 5 nights in Jan 2025

6/10 Okay

Caitriona

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently stayed here as a family of four. We cannot say enough great things about the staff & entertainment at Bahia Fantasia. Everyone from the front desk, wait staff & especially kids club & entertainment staff were all excellent. The beach was great but slowly eroding away. Our only issue was the food, which was terrible. The Japanese hibachi probably the worst at the resort. They kept the chicken and beef out the entire time, when the service was over they just left it out raw for the next table. The French restaurant my husband was sick for 36 hours from the appetizer there. Worst meal we had but service was excellent. The Italian was probably the best we had, the Greek was also good. Everything else wasn’t great. The bar by the beach for Fantasia needs an upgrade as does the buffet there. Besides the food everything else was great.
Stayed 7 nights in Jan 2025

10/10 Excellent

ANITA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tasty food, nice and welcoming staff .
Stayed 5 nights in Jan 2025

8/10 Good

Loan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
food was not that good
Stayed 5 nights in Jan 2025

6/10 Okay

Aly

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Extremely crowded beach, "train" to beach was always full and we had to walk. There are not enough staff to help with restaurants. The best restaurants were consistently booked ahead of time so book as soon as you arrive
Stayed 6 nights in Dec 2024

6/10 Okay

Luis Fernando

Stayed 3 nights in Jan 2025

10/10 Excellent

Michaela

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything excellent
Stayed 6 nights in Jan 2025

4/10 Poor

Destiny

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2025

4/10 Poor

BORHAN

Disliked: Staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

2/10 Terrible

Grisolidia

Stayed 5 nights in Jan 2025

10/10 Excellent

Cleane

Stayed 4 nights in Jan 2025

10/10 Excellent

Paola

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is absolutely beautiful, with a stunning design and many activities to do with kids. The staff is incredible—always helpful, ready to assist, and very kind, especially with children. Communication with the staff was excellent, and their willingness to collaborate made our stay even more enjoyable. There are plenty of activities for kids, and everything is very clean. The beach is gorgeous, well-maintained, and spotless. The transportation within the resort and to nearby locations, including the beach and other hotels, is very convenient. Everything about this place is amazing, and I would love to come back!
Stayed 5 nights in Jan 2025

6/10 Okay

Sorina

Traveled with family and small children
Disliked: Staff & service
The beach area was beautiful and with the VIP access we had access to multiple pools and all of the restaurants. The restaurants were very good though the drinks were usually very weak. The french restaurant was my favorite. The buffets were very good as well, especially on Christmas Eve, however there was a bit of chaos with the amount of people. The beach buffet was excellent as well with freshly cooked steaks, pork chops and seafodd paella. The kids water park as well is amazing, lots of slides. Mosquitos were rampant in the lobby and restaurant terraces, even though we had repellent on. Some of the amenities they should not advertise, like the games area, and the teen "loft". The games area was damaged from a flood and the loft was smelly and grungy. The rooms were nice ans spacious and there was a wonderful sweets and chocolate tray when we arrived. The sofa bed was all made up as well for our kid and it was perfect for her. Unfortunately, they advertised a car transfer service from the airport which never showed up despite booking and paying in advance (or maybe because of it). To get my lost money I had to go through Visa as they were not answering by phone or email. The hotel could do nothing as they had to "work with their supplier". On a previous trip I had arranged transfer with a different company and had no issues. The hotel should not be promoting a supplier they have not fully vetted and have no way of refunding guest's money. They offered absolutely nothing.
Stayed 7 nights in Dec 2024