2/10 Terrible
Desmond
Business traveler
Aug 16, 2024
Disliked: Staff & service, room comfort
Worst service of 2024 and room too hot.
This was my 142th night stay in a hotel during 2024, so I know what a good and bad hotel is. Arriving on 27 July, this was the worst customer service/experience of the year, so this puts this in the bottom 1pc of my hotel stays of 2024. A long queue checking in, and when I got to the front the receptionist just walked off. Now I can understand that something urgent or a call of nature happens, but you very briefly smile, apologise, and say please see the other receptionist as I have an urgent duty. When I finally got checked in by the other receptionist, and got to room, the adjoining room door was open and somebody else was staying there. I returned to reception, and was told to go back to room and wait for house keeping to come and they would lock room. I said that was absolutely unacceptable, and insisted on another room with no connecting door. I also did not get an apology. As is standard with Ibis, although it wasn't that warm, the air con even on full power didn't give a comfortable room temperatures for sleep. Given the poor service, I won't be staying at this hotel again, and am reluctant to stay at any Accor property given the lack of service and the comfort of the room (too hot).
Desmond
Stayed 1 night in Jul 2024