Porta Ticinese

Tucked away in an odd area, though near the train station. Questionable safe. Many branches of police station led in front of the station. Hotel located a couple blocks away on the backside. Not great maybe, traveling solo, at nighttime. And limited amenities.

Stayed 3 nights. Asked concierge to book restaurant and they never got back to us. I called on 3 separate occasions to see what happened. Only at that time they said the restaurant was either not answering or booked. Communication was poor. It’s ok if there’s no room, but they needed to relay that info to us. We booked our own dinners, time us short to put our vacation in their hands. As a leading hotel of the world, not very impressive. Other comparable options in that price range have been much better in Milan. Concierge crew overall, lacked follow up and when confronted, made excuses. Either way, responding to requests, is important. Breakfast mediocre. Additional charge items didn’t make sense, 10 euros for fresh OJ at this level hotel is ridiculous, no toaster, small basic buffet, a few eggs to order. My comments are simply based on equal caliber hotels. Deluxe room was contemporary but small, very hot w temperature control not operational. Good quality towels but bed and pillows were uncomfortable. Bellman and porters were polite and offered help but conceit he was hard to come by. Safe great area but there are much better options at this price range.

Location was very close to the red line metro station Lima which was great for getting around. Only 4 stops from duomo and other places also close by. Reception staff Rosa was so helpful in advising where to go etc and she also arranged our tickets to the serraville outlet. Also arranged for breakfast on the day we were leaving in the lobby area as we were leaving before breakfast commenced, The sewerage smell in the room was bad everytime the taps and flush were used. We had a suite but due to the hotel having limited staff, had to keep the sofa bed open all the time which was not ideal as kept coming in the way. Also very less storage space for a suite room