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Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

5.0 star property
Luxury property on the beach, with 6 outdoor pools

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

6 outdoor pools, pool umbrellas, sun loungers
Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club | Premium bedding, down comforters, free minibar, in-room safe
Reception
Premium bedding, down comforters, free minibar, in-room safe
Beach/ocean view
VIP Access

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pool
  • Bar
  • Hot Tub
  • All inclusive
  • Breakfast included
  • Room service
The price is ￥57,116
￥57,116 total
includes taxes & fees
Jan 17 - Jan 18, 2025

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Luxury Junior Suite Swim Out

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Swim Out

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Down duvet
Ceiling fan
Premium bedding
  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Two Bedroom Luxury Junior Suite

Two Bedroom Luxury Junior Suite | Premium bedding, down comforters, free minibar, in-room safe

Two Bedroom Luxury Junior Suite

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 101 sq m
  • Sleeps 8
  • 2 Queen Beds, 2 Double Sofa Beds and 1 King Bed

View all photos for Two Bedroom Luxury Junior Suite Ocean View Diamond Club

Beach/ocean view

Two Bedroom Luxury Junior Suite Ocean View Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 102 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Double Sofa Beds and 2 Queen Beds

View all photos for Luxury Junior Suite Swim Out Diamond Club

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Swim Out Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Down duvet
Ceiling fan
Premium bedding
  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Ocean View

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Down duvet
Ceiling fan
Premium bedding
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club

Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club | Premium bedding, down comforters, free minibar, in-room safe

Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 484 sq m
  • Ocean view
  • Sleeps 8
  • 1 Double Sofa Bed, 2 Queen Beds and 1 King Bed

View all photos for Luxury Junior Suite Ocean Front

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Ocean Front

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Down duvet
Ceiling fan
Premium bedding
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean Front Diamond Club

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Ocean Front Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Down duvet
Ceiling fan
Premium bedding
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View Diamond Club

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Ocean View Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Down duvet
Ceiling fan
Premium bedding
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean Front Terrace Jacuzzi

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Ocean Front Terrace Jacuzzi

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Down duvet
Ceiling fan
Premium bedding
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club | Premium bedding, down comforters, free minibar, in-room safe

Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 319 sq m
  • Ocean view
  • Sleeps 10
  • 1 King Bed, 2 Double Sofa Beds and 2 Queen Beds

View all photos for Luxury Junior Suite Ocean Front Swim Out Diamond Club

Luxury Junior Suite Ocean Front Swim Out Diamond Club | Terrace/patio

Luxury Junior Suite Ocean Front Swim Out Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Down duvet
Ceiling fan
Premium bedding
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

Luxury Presidential Ocean Front One Bedroom Suite Diamond Club | Premium bedding, down comforters, free minibar, in-room safe

Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 92 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean Front Terrace Jacuzzi Diamond Club

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Ocean Front Terrace Jacuzzi Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Down duvet
Ceiling fan
Premium bedding
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Two Bedroom Luxury Junior Suite Ocean Front Diamond Club

Two Bedroom Luxury Junior Suite Ocean Front Diamond Club | Premium bedding, down comforters, free minibar, in-room safe

Two Bedroom Luxury Junior Suite Ocean Front Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 102 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 2 Double Sofa Beds

View all photos for Luxury Junior Suite

View from room

Luxury Junior Suite

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Down duvet
Ceiling fan
Premium bedding
  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Similar properties

Outdoor wedding area

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Pool
Hot Tub
Breakfast included
All inclusive
7.0 out of 10, Good, (1378)
The price is ￥50,222
￥50,222 total
includes taxes & fees
Jan 13 - Jan 14, 2025
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino
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About the neighborhood

Map
77712, QROO, Puerto Morelos, 307 Cancun - Chetumal Ejidal

What's nearby

  • Moon Palace Golf Club - 15 min drive - 9.9 km
  • Petempich Bay - 17 min drive - 14.5 km
  • Ventura Park Cancun - 20 min drive - 17.3 km
  • Puerto Morelos Beach - 22 min drive - 19.0 km
  • Puerto Morelos Town Square - 25 min drive - 20.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive

Restaurants

  • ‪Grand Lobby Bar - ‬16 min drive
  • ‪Grand Central Buffet - ‬17 min drive
  • ‪Agave Mexican Cuisine - ‬1 min walk
  • ‪The Grill - ‬18 min drive
  • ‪Cusco - ‬19 min drive

About this property

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

Luxury all-inclusive property near El Tinto Golf Course
Located close to Ventura Park Cancun, Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort provides free full breakfast, free water park access, and 3 swim-up bars. This property is a great place to bask in the sun with a white sand beach, 4 beach bars, and sun loungers. Treat yourself to hydrotherapy, a facial, or a body wrap at the onsite spa. Be sure to enjoy Asian cuisine at one of the 12 on-site restaurants. Fitness classes and yoga classes are offered at the gym; other things to do include volleyball and beach yoga. Free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), is available to all guests, along with 3 poolside bars and a terrace.
You'll also enjoy the following perks during your stay:
  • 6 outdoor pools and a children's pool, with a lazy river, a waterslide, and 3 swim-up bars
  • Tennis courts, a gift shop, and a billiards/pool table
  • A reception hall, beach umbrellas, and concierge services
  • A 24-hour front desk, luggage storage, and beach towels
  • Guest reviews say great things the family-friendly amenities, beach locale, and pool
Room features
All 1005 rooms feature comforts such as 24-hour room service and premium bedding, in addition to perks like pillow menus and laptop-compatible safes. Guest reviews speak positively of the clean rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with free toiletries and hair dryers
  • Plasma TVs with premium channels
  • Balconies, coffee/tea makers, and ceiling fans

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
24-hour room service
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Surfing/body boarding

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:30 AM
  • 10 bars/lounges
  • 12 restaurants
  • 2 coffee shops/cafes
  • 3 poolside bars
  • 3 swim-up bars
  • 4 beach bars
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Gourmet Marche
  • Grazie Italian Trattoria
  • Hunter Steak House
  • Taj
  • Zen

Things to do

  • 6 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Lazy river
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Table tennis
  • Tennis
  • Waterslide

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 8 meeting rooms
  • Conference center

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 9 floors
  • Beaux Arts architecture
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • MP3 dock
  • Plasma TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Royalton Splash Riviera Cancun
Royalton Splash Riviera Cancun All Inclusive Resort

Frequently asked questions

Does Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort have a pool?

Yes, this property has 6 outdoor pools and a children's pool.

How much does it cost to stay at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

As of Dec 23, 2024, prices found for a 1-night stay for 2 adults at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort on Jan 17, 2025 start from ￥57,116, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

This property doesn't offer parking.

What time is check-in at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

Check-out is at noon.

Are there all-inclusive benefits at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

Yes, the property is all-inclusive. Activities include surfing/body boarding, tennis, volleyball, and more.

Where is Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort located?

This Puerto Morelos property is on the beach, 6.6 mi (10.6 km) from El Tinto Golf Course, and within 16 mi (25 km) of Ventura Park Cancun and Puerto Morelos Town Square.

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 556 out of 1143 reviews" "
Rating 8 - Good. 267 out of 1143 reviews" "
Rating 6 - Okay. 139 out of 1143 reviews" "
Rating 4 - Poor. 80 out of 1143 reviews" "
Rating 2 - Terrible. 101 out of 1143 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Eduard

Stayed 1 night in Dec 2024

8/10 Good

shawna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The food was good and lots of different options for a la carte. The service was good around the pool. The food trucks at lunch were extremely slow. The sports bar food and drinks were good but very slow service. Both our kids ended up sick one day of the trip unsure if it was food/water related or gastro illness. My husband and I however ate at the same places often the same food and did not get sick. Check in and out was quick and easy. The room set up was convenient and ac worked well. Room service was great and mini bar was stocked daily with pop/beer/bottled water. The one complaint I had with the room is how musty it smelled. The smell was less when the overhead fan was on. But the fan was so fast it made it quite cold at night since the blankets are not thick. We chose to get extra blankets and dress warm at night or else the musty smell was so strong.
Stayed 6 nights in Dec 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing property and we had such a great experience here! Can’t wait to go back :)
Stayed 7 nights in Dec 2024

6/10 Okay

El houcine

Stayed 6 nights in Nov 2024

8/10 Good

Rita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 3 nights in Dec 2024

8/10 Good

Jamay

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great about this property except the restaurants. We could only make reservations the day of and we would wake at 5 am to make dinner reservations and the only time we could get was 9pm for all 5 nights we were there. When we got there at 9pm we still would wait sometimes upto 20 mins to be seated and all of them closed at 10pm so our service sucked as they are starting to close down. We learned to go to the buffet before we had dinner which is ridiculous. We did learn order everything on the menu cuz half of it will suck. The water park…. It was fun but adults could not go on all the slides the reason to go to a water park is to play with your children not sit on the sidelines. The signs did not give any information about the slides so you had to rely on the people working there and they only speak some English. Lazy River was amazing!
Stayed 5 nights in Nov 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

toemeika

Stayed 4 nights in Nov 2024

4/10 Poor

Dean

Traveled with group
Disliked: Cleanliness
Food was disappointing, room nice but not cleaned . Great staff
Stayed 7 nights in Dec 2024

10/10 Excellent

shauna

Stayed 6 nights in Nov 2024

6/10 Okay

Yvette

Traveled with partner
Liked: Staff & service, property conditions & facilities
I am just glad that I booked through Expedia. Its either you get the "diamond club" or book through here. Thanks Alejandro for all your help.
Stayed 4 nights in Dec 2024

10/10 Excellent

Manpreet

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall experience was great! The staff in every department is friendly and very kind and helpful. The onsite restaurants need more choices on the menu, the food at most restaurants were awful too oily and greasy. We preferred buffet and sports bar. Travelled as family with two small kids for 5 days and we all got sick for two days due to foods. On the other note, great property, staff was amazing the housekeeping services done within minutes without asking and beyond.
Stayed 5 nights in Dec 2024

8/10 Good

Donna Hoang

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was very nice and the staff was very kind and accommodating, especially Krystal who worked at the Expedia desk! She was able to get us a free upgrade when our room was not up to our standards and she arranged our restaurant reservations and transportation to the airport. She also was able to connect us to a representative from the ATV excursion to answer our questions about our booking. Because of her, we were able to have a great time! We definitely recommend this resort.

2/10 Terrible

CC

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A terrible hotel experience! This trashy and awful hotel—everyone, don’t go! We stayed for a total of 6 days, and the food was so dirty that it caused acute gastroenteritis, leading to vomiting and diarrhea. The hotel refused to take us to the hospital and only told us to go to the hotel clinic, where we had to pay for treatment ourselves! The hotel supervisors and managers are terrible people! They don’t care about their guests at all, showing no concern whatsoever. Cold-blooded animals! When we were leaving, they even argued with us for an hour over payment issues! The car we booked to take us to the airport left without waiting for us! Anyone who comes to this hotel is foolish! Look carefully at the true face of this hotel! We met many other guests who got sick from the dirty food. The hotel has become used to this and treats people like animals, with no respect at all!
Stayed 5 nights in Dec 2024

6/10 Okay

Kaner

Traveled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
The front desk workers aren’t very friendly. The property is very nice and festive. However the food lacks. They definitely offered on quantity over quality - most of the restaurants are just a rebrand of the same wholesale food found in the buffet. Our first 2 nights, our room reeked of very bad sewer like odor which sadly enough we accepted as normal. That’s until we went into my in laws room and it had no odor so we had to request to move which they honored the next day. Overall this is an okay hotel. The food is definitely not the best and I usually gain weight on vacation but not here. The pools are great. And it’s still a decent place for a family.
Stayed 5 nights in Dec 2024

10/10 Excellent

Ebron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wristband is a gimmick but I paid for diamond club and was very pleased overall and we’ll return with my family and ask for Oscar
Stayed 3 nights in Dec 2024

10/10 Excellent

Lamesia

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoy it will come back again
Stayed 2 nights in Dec 2024

10/10 Excellent

Kenia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enamorada de este Hotel💜 la atención y las instalaciones son perfectas.
Stayed 4 nights in Dec 2024

10/10 Excellent

Antoine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
the staff was wonderful
Stayed 3 nights in Dec 2024

10/10 Excellent

Alexander

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was good, best internet speeds I’ve seen. A bit of wait for service here and there but happy overall. Towels were always seeming to run out and long waits for more but loved the pool and ocean was small waves and sandy beach with sandy bottom ocean. Would definitely come back.
Stayed 6 nights in Dec 2024

6/10 Okay

Victoria

Traveled with group
Liked: Property conditions & facilities
Disliked: Staff & service
Not totally dirty but some areas can be improved especially the buffet and dining areas are a bit dirty especially the chairs. the service was pretty lacking. Bad customer service and most employees seemed very unhappy. It seemed maybe understaffed. I found it was very mediocre overall
Stayed 3 nights in Dec 2024

10/10 Excellent

Jad Sami

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great staff!!
Stayed 6 nights in Dec 2024

8/10 Good

Sehar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Madelayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best property. Highly recommend, gave me the best Cancún experience
Stayed 6 nights in Dec 2024

6/10 Okay

Natasha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Krystal from guest services was very helpful in many ways and it was convenient that I was able to text her. The resort is massive and beautiful, definitely impressive. All the pools, including the water park had ice cold water. Unfortunately our room was in a part of the hotel that was noisy - building 18 right outside the massive waterslide and lazy river where patrons are screaming. We used laundry services that said it would be returned same day- we had to track down out stuff the night before leaving. The buffet didn't have much to offer. Many of the stations repeated the food. They often ran out of food and took a while to replenish. It would be nice for them to have a waffle and pancake station for fresh waffles. They had pre made crepes instead. The only restaurant we went to was the Score. The burger were delicious BUT my husband and I got terribly sick from it. Thankfully it was our last day there but it has been ongoing for 2 days and I was almost hospitalized as a result. I am a stickler for cleanliness. The resort is mainly clean but you can tell not a lot of attention goes into cleaning the rooms.
Stayed 4 nights in Dec 2024