2/10 (非常に不満)
kimberly、Burtonsville
家族旅行
2025 年 4 月 13 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
I can't rate any of the parking, lodging, area around the property as we were never able to access the property. We should have been able to check in at 4pm. We never got our check in information. So at 5pm, I started messaging the owner. No response to messaging through Expedia or VRBO. A call was answered by the owner who said they had email issues and would both text and email us the information for access the apartment and parking -- this call was at 6 pm after no answer to our messages. We did not get any information. Texted the phone number and after 30 min of no response called. No answer. I got a text at 0419 in the morning asking if I got his message. He knows we could not access the property as he said he lived next door.
When I reported this to expedia asking for a refund for this weekend and my upcoming stay that it would not let me cancel -- I was told they would look into it. I am disappointed to say the least. We then had to book last minute lodging that was more than double the cost of our stay.
I am not sure who I have less faith in now -- the owner or expedia.
Best of luck to anyone considering this property.
kimberly
2025 年 4 月に 2 泊滞在