Over the years, I have never written a negative VRBO review. However, the disappointing experience at this property needs to be addressed because the property was dirty. We arrived shortly after the check-in time of 4:00. The unit was unlocked (per the owner) so no problem with the check-in. The unit was not clean. We walked into dirty towels, sheets, dishes, bathroom, etc. There was an extremely musty odor. The tables and floor had crumbs, etc. We immediately sent a message through VRBO and left messages on TWO different telephone numbers for the owner. We left to attend a family event 30 minutes away.
After an hour or so without a reply, we called VRBO. VRBO called the owner twice and the owner hung up on VRBO. VRBO asked us for pictures. Then instructed us to return to the property to pick up our bags ASAP.
As we approached the property, VRBO advised us that they had finally connected with the owner and the room would be clean. Upon entering, he was cleaning the house and burning incense to eliminate the odor. He apologized.
While I appreciate that the sheets were changed, the soiled towels removed and the vacuum run in parts of the house. The house could use a thorough cleaning; dust, dirt under the end tables, cobwebs on the bed, conditioner build-up in the shower. I am sorry but this house did not meet the high standards of other properties that we have enjoyed through VRBO.