2/10 (非常に不満)
Trencella
家族旅行
2025 年 3 月 25 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Upon arrival the grass was nice, however once checked in and after receiving the key I went to take my bags to the room and was very disappointed. This is advertised as a resort but this is a ran down motel. I immediately went back to the front desk and asked for a refund. The girl at the front didn’t even ask what was wrong with the room because she already know its terrible. I was told I have to call Expedia to get a refund. I called Expedia and they were unable to get them on the phone. Expedia said they would continue to follow up with the hotel. 3 days later I get an email saying I will not be getting a refund because it’s non refundable. That’s ridiculous!!! It’s not like I wanted a refund because I couldn’t make it. I wanted a refund because the hotel was old, outdated, rusted and not fit to stay in. Very dissatisfied
Trencella
2025 年 3 月に 2 泊滞在