8/10 Good
David
Traveled with partner
Nov 15, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is quite a difficult review to write because we really loved the hotel but the behaviour (shouting, swearing, screaming) of another guest led to the police being called on at least two occasions, one at 02:30!
Our misfortune on night 1 of a 2 night stay was to been in the next room to this individual, so we aked to change rooms for night 2. May in reception arranged this for us - she was amazing throughout our stay, a real credit to the hotel and the wider company.
Unfortunately, this person started performing again on the 2nd evening with police again in attendance but we went out for dinner & all was quiet by the time we got back.
Would I go back - yes, we were just unlucky and I would not that against the hotel or the staff, who were clearly not used to dealing with such appalling behaviour. If it was my business, I would have a zero tolerance approach to such behaviour and this individual would have been told to leave after the first instance. Maybe that is something the company can reflect on when they next review their policies and procedures.
David
Stayed 2 nights in Nov 2024