The Alts Hotel Reviews, Deals & Photos 2024 - Expedia

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Mediterranean hotel with a winery and a full-service spa

Choose dates to view prices

Dates

December 2024

January 2025

Outdoor pool

Premium bedding, minibar, in-room safe, desk

Exterior

Winery

Interior

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar

Hot Tub

Spa

Pool

Parking included

Breakfast available

￥7,259 total

includes taxes & fees

Nov 24 - Nov 25

Room options

All rooms

1 bed

2 beds

Showing 14 of 14 rooms

Presidential Suite | Premium bedding, minibar, in-room safe, desk

Presidential Suite

Highlights

Separate sitting area

Air conditioning

Connecting rooms available

Refrigerator

LED TV

Pillow menu

Blackout drapes/curtains

Sofa bed

120 sq m
Sleeps 3
1 King Bed

Junior Suite | Premium bedding, minibar, in-room safe, desk

Junior Suite

Highlights

Separate sitting area

Air conditioning

Connecting rooms available

Refrigerator

LED TV

Pillow menu

Separate bedroom

Premium bedding

52.9 sq m
Sleeps 3
1 King Bed

Deluxe Cabana with Balcony | Premium bedding, minibar, in-room safe, desk

Deluxe Cabana with Balcony

Highlights

Balcony

Air conditioning

Connecting rooms available

Refrigerator

LED TV

Pillow menu

Blackout drapes/curtains

Sofa bed

33 sq m
Sleeps 3
1 King Bed

Superior Double Room | Premium bedding, minibar, in-room safe, desk

Superior Double Room

Highlights

Air conditioning

Connecting rooms available

Refrigerator

LED TV

Pillow menu

Blackout drapes/curtains

Sofa bed

Separate bedroom

23.1 sq m
Sleeps 2
1 King Bed

Superior Twin Room | Premium bedding, minibar, in-room safe, desk

Superior Twin Room

Highlights

Air conditioning

Connecting rooms available

Refrigerator

LED TV

Pillow menu

Blackout drapes/curtains

Sofa bed

2 bedrooms

24 sq m
Sleeps 2
2 Twin Beds

Premium bedding, minibar, in-room safe, desk

Deluxe Premiere

Highlights

Air conditioning

Connecting rooms available

Refrigerator

LED TV

Pillow menu

Blackout drapes/curtains

Sofa bed

Separate bedroom

31 sq m
Sleeps 3
1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room

Highlights

Air conditioning

Connecting rooms available

Refrigerator

LED TV

Pillow menu

Blackout drapes/curtains

Sofa bed

Separate bedroom

29 sq m
Sleeps 3
1 King Bed

Premium bedding, minibar, in-room safe, desk

Presidential Suite

Sleeps 2
1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room

Sleeps 2
1 Queen Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Cabana Room with Balcony

Sleeps 2
1 Queen Bed

Premium bedding, minibar, in-room safe, desk

Junior Suite

Sleeps 3
1 Queen Bed and 1 Twin Sofa Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Premier Room

Sleeps 2
1 Queen Bed

Premium bedding, minibar, in-room safe, desk

Superior Double Room

Sleeps 2
1 Queen Bed

Premium bedding, minibar, in-room safe, desk

Superior Twin Room

Sleeps 2
2 Twin Beds

Similar properties

Exterior

Parking included

Free WiFi

Restaurant

Air conditioning

￥5,418 total

includes taxes & fees

Dec 22 - Dec 23

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About the neighborhood

30113, South Sumatra, Palembang, Jl. Rajawali No. 8, Ilir Timur

What's nearby

Palembang Golf Club - 2 min drive - 1.9 km
Ampera Bridge - 3 min drive - 3.0 km
Great Mosque of Palembang - 3 min drive - 3.1 km
Palembang Indah Mall - 4 min drive - 4.0 km
Palembang Square Mall - 4 min drive - 4.7 km

Getting around

Garuda Dempo LRT Station - 5 min drive
Kertapati Station - 7 min drive
Palembang (PLM-Sultan Mahmud Badaruddin II) - 30 min drive

Restaurants

‪Sushi So - ‬2 min walk
‪Pempek Candy Rajawali - ‬1 min walk
‪Kopitiam - ‬5 min walk
‪Bebek Goreng "Harissa" & Soto Madura "Wawan - ‬2 min walk
‪Mie Jawa Syahri - ‬7 min walk

About this property

The Alts Hotel

Upscale hotel near Palembang Golf Club

Located close to Palembang Indah Mall and Ampera Bridge, The Alts Hotel provides an attached winery, a poolside bar, and a rooftop terrace. Treat yourself to a massage at Altitude SPA, the onsite spa. The on-site international cuisine restaurant, Cafe Delapan, offers breakfast, lunch, dinner, and al fresco dining. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services.

You'll also enjoy the following perks during your stay:

An outdoor pool and a children's pool
Free self parking and valet parking
Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and express check-out
Express check-in, a front-desk safe, and 5 meeting rooms

Room features

All 207 rooms have comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like pillow menus and air conditioning.

Extra conveniences in all rooms include:

Bidets, free toiletries, and hair dryers
LED TVs with satellite channels
Refrigerators, electric kettles, and daily housekeeping

Languages

English, Indonesian

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
Free self parking on site
Free valet parking on site

Food and drink

Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 211,750 for adults and IDR 105,875 for children
A bar/lounge
A poolside bar
A restaurant
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

10 Gastro Pub
Cafe Delapan

Things to do

Children's pool
Full-service spa
Health club
Outdoor pool
Sauna
Spa tub
Steam room
Winery

Family friendly

Children's pool
In-room refrigerator
In-room sofa bed
Laundry facilities
Outdoor pool
Snack bar/deli

Conveniences

Free newspapers in lobby
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop

Business services

1,055 square feet of conference space
5 meeting rooms
Business center

Outdoors

Garden
Rooftop terrace

Full-service spa

2 treatment rooms
Massage
Sauna
Spa open daily
Spa tub
Steam room

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair accessible (may have limitations)
Wheelchair-accessible registration desk

More

1 building
11 floors
Ballroom
Banquet hall
Built in 2009
Designated smoking areas (fines apply)
Mediterranean architecture

Room amenities

Bedroom

Blackout drapes
Pillow menu
Premium bedding
Sofa bed

Bathroom

Bidet
Free toiletries
Hair dryer
Slippers
Towels provided

Entertainment

LED TV with cable/satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Electric kettle
Free bottled water
Minibar
Refrigerator

More

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

There is no front desk at this property

Guests can access their accommodation through a private entrance

This property doesn't offer after-hours check-in

Connecting rooms may be available on request; a fee of IDR 150,000 per night applies and will be collected at check-in.

Access methods

Private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

Fee for buffet breakfast: approximately IDR 211750 for adults and IDR 105875 for children
Airport shuttle fee: IDR 350000 per vehicle (one-way, maximum occupancy 4)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher and a security system

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to noon

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Grand Zuri Palembang

Grand Zuri Palembang Hotel

Grand Zuri Palembang Hotel Palembang

The Alts Hotel Hotel

Frequently asked questions

Does The Alts Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM–noon.

How much does it cost to stay at The Alts Hotel?

As of Nov 22, 2024, prices found for a 1-night stay for 2 adults at The Alts Hotel on Nov 24, 2024 start from ￥5,808, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Alts Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Alts Hotel?

Self parking and valet parking are free at this property.

What time is check-in at The Alts Hotel?

Check-in start time: 2 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at The Alts Hotel?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does The Alts Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 350000 per vehicle applies.

Where is The Alts Hotel located?

Located in the heart of Palembang, this spa hotel is 1.2 mi (1.9 km) from Palembang Golf Club and within 3 mi (5 km) of Palembang Indah Mall and Ampera Bridge. Great Mosque of Palembang and Palembang Square Mall are also within 3 mi (5 km).

The Alts Hotel Reviews

8.4

Very Good

8.6/10

Cleanliness

8.2/10

Staff & service

6.0/10

Amenities

8.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

2/10 Terrible

Christophe

Oct 28, 2022

Disliked: Cleanliness, staff & service

The hotel staff habe made claims the credit card machines have issues and have taken my card and made numerous transactions. The hotel is dubious. Tourists should beware. My bank has been notified

Stayed 2 nights in Oct 2022

8/10 Good

Verified traveler

Traveled with family

Mar 23, 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible breakfast arrangement time. All foods were not served properly.

Stayed 2 nights in Mar 2021

6/10 Okay

Verified traveler

Traveled with group

Jun 15, 2020

Liked: Cleanliness, room comfort

Stayed 1 night in Jun 2020

10/10 Excellent

KIMBERLY, Michigan, USA

Traveled with family

Dec 18, 2019

Liked: Cleanliness, staff & service, property conditions & facilities

The hotel was very clean and the beds and bedding were very comfortable. The staff was amazing from the front desk to the restaurant staff to the bellhops. A special thank you to Ayu and Fadly, they were so helpful.

Stayed 2 nights in Dec 2019

8/10 Good

Malvin

Dec 1, 2019

Liked: Cleanliness, property conditions & facilities, room comfort

Cheap cozy room with so-so service

Check-in was slow, hotel was hot, breakfast staff weren't attentive, but room is nice and cozy, so overall it was ok considering the low price.

Stayed 1 night in Nov 2019

8/10 Good

Toni

Jun 30, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jun 2019

10/10 Excellent

Mohammed

Apr 23, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Apr 2019

10/10 Excellent

Leo, Singapore

Nov 18, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveler

Sep 21, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

previously not sure to book this hotel because previous review give bad experience due to construction at night. however during my stay there was no constructions works at night, so we had good sleep. I think the management give attention to guest suggestions. The only thing i don't like is the shower, sometimes it isn't warm.

Stayed 2 nights in Sep 2018

8/10 Good

Tjan

Aug 5, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Aug 2018

8/10 Good

Daniel, Kl

Jul 27, 2018

Liked: Cleanliness, staff & service, room comfort

Clean hotel, good staff but the hotel was renovating some areas, therefore spa, swimming pool and other amenities were closed

Stayed 3 nights in Jul 2018

8/10 Good

joseph, Jakarta

Apr 30, 2018

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Under Renovation

When I checked in, I found the hotel was very noisy caused the renovation activities, and I asked to the front desk official at what time the activity will be stopped in the evening, I got the answere...till night, so I called the support team of the Expedia about the matter, and ask for move to other hotel if the renovation activity could not end at 9-10 pm. I told the staff who was incharge, that I will ask for moving to other hotel IF the activity could not end at 9-10, and They agree to end the noisy activity at 9pm. I appreciate the hotel to end the noisy work at 9pm, and I cancel my intention to move to other hotel. Thank you for mutual understanding

Stayed 3 nights in Apr 2018

8/10 Good

Chon Nam

Mar 18, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant Stay

Enjoyed my stay at the Grand Zuri. Check-in was efficient, staff were polite, room was very clean & comfortable, with a delicious buffet breakfast thrown in. A little far from the city central area. Not ideal for travelers who do not have their own transport

Stayed 1 night in Mar 2018

8/10 Good

Verified traveler

Feb 25, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

terry

Feb 17, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantasy get away

Wonderfully helpful staff

Stayed 2 nights in Feb 2018

6/10 Okay

Verified traveler

Sep 9, 2017

No sandal in room

Stayed 5 nights in Sep 2017

10/10 Excellent

Verified traveler

Jul 21, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to everything I wanted to do.

I was in Palembang to research my fathers time as a Japanese POW. This was not easy as no one rememberes anything about that time. As an English speaker it was very difficult to make people understand what I was trying to do. The hotel staff tried their best.

Stayed 3 nights in Jul 2017

10/10 Excellent

Rafael

Mar 5, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient and Clean Hotel

A very nice and new hotel. I believe it's around 2 years old. Service is nice and deserve a 4 stars.

8/10 Good

Arif

Dec 20, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel and Perfect of Service

Another great hotel & service in Palembang..

8/10 Good

Verified traveler

May 8, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

May 5, 2016

Disliked: Cleanliness, property conditions & facilities, room comfort

Great location

We were not able to sleep all due to itchiness. Not sure how often the bed sheets were changed (?). We did not have adequate toilet paper in the room. However the staff were helpful enough to supply us with more toilet papers.

6/10 Okay

cindy

Mar 19, 2016

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Alexander Thomas, Jakarta.indonesia

Feb 23, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The hotel is new with neighbour is many kopitiam and pempek. The breakfast with local food.

6/10 Okay

Verified traveler

Aug 24, 2015

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Philip, Hong Kong

Mar 31, 2015

Palembang Hotel

Good location for some night time restaurants and bars. My floor was hot - don't know if corridor aircon was working, Thankfully room aircon was sufficient to cool bedroom down.

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