This property was nothing like the photos. Perhaps the photos they originally took were from the first time the property had ever been listed. The property itself was run down and not kept up. While we were there the power went off for about 2 hours. We had to resetting the breakers. It’s not a house that I would rebook.
Moises
2024 年 8 月に 3 泊滞在
10/10 (非常に良い)
Artavia
2024 年 7 月 19 日
Artavia
2024 年 7 月に 3 泊滞在
10/10 (非常に良い)
Mary
家族旅行
2024 年 5 月 27 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
It was a very nice home. My family had a great time
Mary
2024 年 5 月に 3 泊滞在
10/10 (非常に良い)
Jeanne
家族旅行
2024 年 4 月 6 日
良かった点 : 清潔度、客室の快適度
Jeanne
2024 年 3 月に 8 泊滞在
10/10 (非常に良い)
Alejandro
出張
2023 年 11 月 21 日
良かった点 : 清潔度、客室の快適度
Excelente opción
Buena ubicación, muy amplia y cómoda.
Alejandro
2023 年 11 月に 12 泊滞在
10/10 (非常に良い)
Oscar
家族旅行
2023 年 9 月 4 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Good time and good place definitely will come back next vacation
Oscar
2023 年 9 月に 3 泊滞在
4/10 (不満)
Juan、Key Biscayne
家族旅行, グループ旅行
2023 年 8 月 1 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
I am writing to express my extreme disappointment with my recent stay at the house rented at your resort. I booked a stay at your resort in Orlando over Memorial Day weekend. We were looking forward to a relaxing weekend of soccer tournament at Disney, but our stay turned into a nightmare when we discovered that one room and bathroom was infested with cockroaches.
We first noticed the cockroaches on the first night of our stay. There were at least 10 of them crawling around the bathroom and bedroom. We killed the first one, but as more appeared, we realized that the room was infested. We were so disgusted that we couldn't sleep in the room and had to move to a different room.
The next morning, we called the front desk to complain. The staff member who answered the phone was very apologetic and said that they would send someone up to clean the room. However, when the cleaning person arrived, they did nothing more than spray some pesticide around the room.
We requested a refund for our stay, but we were told that we would not be getting one. We are very disappointed with the way that this situation was handled. We feel that the resort did not take our concerns seriously and that they did not do enough to address the cockroach infestation.
We would not recommend this resort to anyone. The room was filthy and infested with cockroaches. We were very disappointed with the lack of customer service that we received. We would like to get a refund.
Juan
10/10 (非常に良い)
Donetha
家族旅行
2023 年 7 月 24 日
良かった点 : 清潔度、客室の快適度
Donetha
2023 年 7 月に 3 泊滞在
8/10 (良い)
Sunilkumar
小さなお子様連れの家族旅行
2023 年 2 月 17 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Sunilkumar
8/10 (良い)
Hermas
2023 年 1 月 31 日
Hermas
2023 年 1 月に 5 泊滞在
2/10 (非常に不満)
Naydi
小さなお子様連れの家族旅行
2022 年 12 月 20 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The house was really big and looked very comfortable, but the cleanliness and hygiene were terrible, it seems that a long time ago they did not give maintenance and cleaning, we had two 3 bathrooms that we could not use since they never heated water, the sheets, bathrooms, towels, bathtub, dirty sink, at the level that we had to buy detergents and wash them.
Naydi
8/10 (良い)
Nermeen、monroe
家族旅行
2022 年 12 月 8 日
良かった点 : 施設のコンディションと設備
Nice place, needs pest control, found a couple of cockroaches
Nermeen
8/10 (良い)
Angel
家族旅行, グループ旅行
2022 年 10 月 23 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Cozy and quite place to relax.
Angel
2022 年 10 月に 4 泊滞在
2/10 (非常に不満)
Maykenis
家族旅行
2022 年 8 月 29 日
We rented for the water park, and couldn’t use it. They told us it wasn’t include
Maykenis
2022 年 8 月に 3 泊滞在
6/10 (普通)
Jovel、Fairfield
2022 年 8 月 18 日
Jovel
2022 年 8 月に 4 泊滞在
6/10 (普通)
宿泊されたお客様
家族旅行
2022 年 8 月 9 日
気になった点 : 清潔度
The home was not well kept, the carpet was dirty, the walls were dirty, and the condition of the furniture was not appealing. The reservation was changed at the last minute by the managing company for a home that was not as good as the one reserved but the price remained the same.
宿泊されたお客様
2022 年 8 月に 3 泊滞在
6/10 (普通)
Ivonne
家族旅行
2022 年 6 月 24 日
良かった点 : 設備とサービス
気になった点 : 施設のコンディションと設備
It was my mistake of not reading reviews before I booked but just like other reviews say the Place and pool were dirty. I was charged for “stained towels” even before they washed them, when obviously they were just dirty, make sure you report everything you see as soon as you get there otherwise they will charge you when you check out
Ivonne
2022 年 6 月に 4 泊滞在
8/10 (良い)
YAIMA
2022 年 6 月 10 日
YAIMA
2022 年 5 月に 3 泊滞在
4/10 (不満)
Bonnie
グループ旅行
2022 年 4 月 16 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
There wasn’t many towels, some of the beds didn’t have blankets. Tiny ants all in the kitchen. Blinds broken, curtains where barely on. Dirty walls and now dish towe. The house was barely cleaned. The pool heater didn’t work until the end of the second day. I will be visiting again just not booking it through here. They didn’t answer my calls for real when I called about the heated pool. I had to clean the leaves and all myself. It was trash already in the bin before we were able to put our trash in there.
Bonnie
2022 年 4 月に 4 泊滞在
2/10 (非常に不満)
xavier
小さなお子様連れの家族旅行
2022 年 4 月 5 日
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : 設備とサービス
The property was in excellent condition but we were forced to sleep with high A/C temperatures because the owner refused to lower the temperature anywhere below 72 degrees. At 72 degrees the A/C almost never would turn on and there was a lot of humidity outside. We were a large group and everyone was uncomfortable with the temperature settings in the house. The property was excellent but this issue completely ruined our stay as we could not sleep properly.
xavier
2022 年 4 月に 3 泊滞在
2/10 (非常に不満)
Valerie
2022 年 3 月 30 日
良かった点 : 設備とサービス
気になった点 : 清潔度、施設のコンディションと設備
Ok. I walked into my property is filthy and sanitary. The financials from Park soiled carpet was dirty the pool has not seen chlorine in quite a while because it had mold at the bottom around
Valerie
2022 年 3 月に 4 泊滞在
2/10 (非常に不満)
Tricia
2022 年 3 月 23 日
Tricia
2022 年 3 月に 8 泊滞在
4/10 (不満)
Renee、Tampa
小さなお子様連れの家族旅行
2022 年 3 月 21 日
良かった点 : 清潔度
気になった点 : 設備とサービス
We typically rent here for access to the waterpark but apparently this rental company does not provide access which is not mentioned at booking. Additionally this house appears to have many issues brewing ie step is broken, cleanliness is lacking there was blood on pillows, Ice machine did not work, jacuzzi did not work, internet was weak and eventually went out completely, worms coming out of shower light fixture and missing tv remotes
Renee
2022 年 3 月に 4 泊滞在
2/10 (非常に不満)
Danielle
カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行
2022 年 3 月 16 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
First of all Encore Resorts is amazing but we thought we booked thru them but it was a third party called ACO vacation rentals and they was so nasty there location rental was a house in Encore Resorts but not affiliated with them. They had broke appliances and none working pool,stove,refrigerator and more. Expedia gave me a fund in full once they tried to reach ACO vacation rentals and got the run around. Always double check before booking that it’s only thru Encore Resorts they are awesome. If it’s ACO run as fast as you can