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"- The attitude of management after our first stay on cleaning issues was rude and deducted £50/- for most of the spots which were not done by us and some of the spots were easily removable - Asking us for TV remote on our second stay during our check-in which was very disappointing check-in for us. We tried to cancel the booking of the second stay but as the amount was paid in advance so management refused to refund. - Slow water flow in the basin of the bathroom - Not clear in sending keys...

"Check in was very convenient. Very spacious and modern apartment in centre of Newbury, convenient to local area. "

"Second time staying here. Rooms are clean and efficient, staff are friendly, and the pub is cozy."

"Clean room, helpful staff, lovely bar food"

"On arrival the reception staff were very welcoming, I believe the lady who dealt with us was called Katie. The staff in the restaurant in the evening again were lovely, very welcoming and nothing was too much trouble. "

"Have stayed here before and it was excellent, stay, food very good. Very different now quite stark due to Covid 19 restrictions and no restaurant working. Breakfast in a paper bag outside your door with rather sad contents. Little ambience sadly."

"For the second time in the span of 3 weeks they mixed up the keys for self-check-in so after taking a bus, the tube, a train and a cab to get there, I wasn't able to check in. I had to wait by the door with my luggage until someone from ESA brought the spare key. After 20-30 minutes someone let me in the apartment but wouldn't let me keep the key so I was stuck in the apartment for another hour or so until they brought the correct keys. Because of the above, I wanted to speak to a manager to...