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The Customs House Inn

3.5 star property
Guesthouse in Pictou with free parking

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Customs House Inn

Interior entrance
Exterior
Lobby
Exterior
Combined shower/tub, free toiletries, hair dryer

Reviews

9.0 out of 10

Wonderful

Guests liked:

Spacious rooms

Popular amenities

  • Laundry
    Laundry
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning
  • Parking included
    Parking included
  • Free WiFi
    Free WiFi
  • Business services
    Business services

Room options

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | Hypo-allergenic bedding, desk, soundproofing, iron/ironing board

Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Shower/tub combination
Hair dryer
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | Hypo-allergenic bedding, desk, soundproofing, iron/ironing board

Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Shower/tub combination
Hair dryer
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
The Scotsman Inn
Parking included
Free WiFi
Air conditioning
Business services
9.0 out of 10, Wonderful, (286)
The Scotsman Inn
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About the neighborhood

Map
B0K 1H0, NS, Pictou, 38 Depot Street

What's nearby

  • Northumberland Fisheries Museum - 1 min walk - 0.1 km
  • DeCoste Entertainment Centre - 7 min walk - 0.6 km
  • McCulloch Heritage Centre - 17 min walk - 1.5 km
  • Pictou Marina - 3 min drive - 1.7 km
  • Caribou and Munroes Island Provincial Park - 9 min drive - 8.0 km

Getting around

  • Stanfield Intl. Airport (YHZ) - 87 min drive

Restaurants

  • ‪Subway - ‬2 min drive
  • ‪The Nest - ‬14 min drive
  • ‪Tim Hortons - ‬3 min drive
  • ‪Tim Hortons - ‬16 min drive
  • ‪McDonald's - ‬3 min drive

About this property

The Customs House Inn

Property highlights
The Customs House Inn provides amenities like dry cleaning/laundry services and a business center. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • Free self parking
  • Express check-out, luggage storage, and smoke-free premises
  • Guest reviews speak highly of the location
Room features
All guestrooms at The Customs House Inn feature comforts such as air conditioning, in addition to amenities like free WiFi and sound-insulated walls.
Other amenities include:
  • Heating and ceiling fans
  • Bathrooms with shower/tub combinations and free toiletries
  • Flat-screen TVs with digital channels
  • Refrigerators, coffee/tea makers, and daily housekeeping

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Grab bar in bathtub
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 2 floors
  • Built in 1872
  • Smoke-free property

Room amenities

Bedroom

  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: 9:00 PM
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 22

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open daily from 8 AM - 10 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:30 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours), key retrieval

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
Property Registration Number RYA-2023-24-04021515187978586-38

We should mention

This property does not have elevators

Property is also known as

Customs House Inn Pictou
Customs House Pictou
The Customs House Inn Pictou
The Customs House Inn Guesthouse
The Customs House Inn Guesthouse Pictou

Frequently asked questions

Is The Customs House Inn pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Customs House Inn?

Self parking is free at this property.

What time is check-in at The Customs House Inn?

Check-in start time: 2:30 PM; Check-in end time: 9:00 PM.

What time is check-out at The Customs House Inn?

Check-out is at 11:00 AM.

Where is The Customs House Inn located?

Situated in Pictou, this guesthouse is steps from Northumberland Fisheries Museum and Caspers Gifts and Crafts. Hector Heritage Quay and DeCoste Entertainment Centre are also within 10 minutes.

The Customs House Inn Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 201 out of 328 reviews" "
Rating 8 - Good. 97 out of 328 reviews" "
Rating 6 - Okay. 23 out of 328 reviews" "
Rating 4 - Poor. 4 out of 328 reviews" "
Rating 2 - Terrible. 3 out of 328 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Isabelle

Stayed 1 night in Sep 2024

10/10 Excellent

Beth

Stayed 1 night in Sep 2024

10/10 Excellent

Nancy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the historic Custom House building.
Stayed 1 night in Oct 2024

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay at the Custom House. Our room upstairs was so spacious and Clean! I was surprised to find it had more electrical outlets than some hotels. The bathroom and tub were clean and looked new. We were greeted upon our arrival which was very nice. We enjoyed being able to walk around town to the shops and restaurants. EXCELLENT
Stayed 1 night in Sep 2024

10/10 Excellent

Daniel C

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here before and were very satisfied with the location and the town of Pictou. Thanks for opening that space and spending time with us. We had a wonderful time. Look forward to next time. : )
Stayed 1 night in Sep 2024

10/10 Excellent

Kathleen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is an old building that has been wonderfully converted to a small B&B. It is beautifully done, very clean and comfortable. It is in walking distance of the waterfront with options for meals, even in the shoulder season. It is an interesting place to stay and a nice change of pace from a big hotel.
Stayed 1 night in Sep 2024

10/10 Excellent

Kerri

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great place to stay.
Stayed 2 nights in Sep 2024

10/10 Excellent

Linda

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
A lovely spot, spacious room, clean bathroom and soft fluffy towels! A wonderful stay in a renovated historic building. Thank you. We will return!
Stayed 2 nights in Sep 2024

8/10 Good

Denise

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Sep 2024

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully maintained and surprisingly comfortable historic building. Charming, centuries old Nova Scotia town. Great visit.
Stayed 3 nights in Sep 2024

10/10 Excellent

Louis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice service and very understable for my late check in.
Stayed 2 nights in Sep 2024

10/10 Excellent

Allison

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location on the waterfront. I was a little wary when no one was there to greet us, but rooms were quiet and secure. Easy walk to a couple of restaurants.
Stayed 1 night in Sep 2024

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

6/10 Okay

Kathleen

Pillows need updating, and need more of them. Roomy bathroom, but there’s no place to set down toiletries. Please put in a shelf. Mattress is not comfy. Innkeeper was not on site, the key was in an envelope taped to his door. Neat old historic building.
Stayed 1 night in Sep 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Inn keeper was great. Friendly and very helpful. Rooms are beautiful.
Stayed 2 nights in Sep 2024

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Host was very friebdly and helpful!
Stayed 1 night in Aug 2024

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
Really appreciated that they left a key for us, as we arrived after the front desk was closed. Beautiful room, mostly very clean, but needed a bit of dusting around the desk, where there was both a dust clump and a rather annoyed spider.
Stayed 1 night in Aug 2024

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint, historical good management
Stayed 1 night in Aug 2024

8/10 Good

Henry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice old building. Winding stairway. 10 ft ceilings. Quite different than the norm.
Stayed 1 night in Aug 2024

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful heritage building, wonderful bed, close to everything and right across from the ocean. Hope to stay there again. There are stairs to the top floor, so if you can’t do stairs let them know you need a room on the main floor. I hope to stay here again.
Stayed 1 night in Aug 2024

10/10 Excellent

Mark, DAPHNE

Stayed 1 night in Aug 2024

10/10 Excellent

Beth

Beautiful old inn. Charming and quaint. On the waterfront. Reasonably priced
Stayed 1 night in Aug 2024

10/10 Excellent

Grant

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A unique Heritage propertyclose to the waterfront.
Stayed 1 night in Aug 2024

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024