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Hotel Riu Palace Tropical Bay - All Inclusive

4.0 star property
Stylish property on the shore with 2 outdoor swimming pools

Choose dates to view prices

your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Hotel Riu Palace Tropical Bay - All Inclusive

Sports facility
Aerial view
On the beach, white sand, sun loungers, beach towels
Aerial view
Reception

Reviews

8.6 out of 10

Excellent

Popular amenities

8.6 out of 10
Guests loved the amenities.
  • All inclusive
  • Spa
  • Bar
    Bar
  • Hot Tub
    Hot Tub
  • Pool
    Pool
  • Gym
    Gym
The price is ￥44,085
￥44,085 total
includes taxes & fees
Oct 1 - Oct 2
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Room options

Available filters for rooms
Showing 35 of 35 rooms

View all photos for Junior Suite, Garden View (B2C-CAN)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Garden View (B2C-CAN)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Blackout drapes/curtains
Separate bedroom
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Oceanfront (C)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Blackout drapes/curtains
Separate bedroom
  • Sleeps 8
  • 2 Double Beds

View all photos for Junior Suite, Oceanfront (B2C-CAN)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Oceanfront (B2C-CAN)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Blackout drapes/curtains
Separate bedroom
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-CAN)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (B2C-CAN)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Blackout drapes/curtains
Separate bedroom
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Partial Sea View (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Partial Sea View (L)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Blackout drapes/curtains
Ceiling fan
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Blackout drapes/curtains
Separate bedroom
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (C)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Blackout drapes/curtains
Ceiling fan
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Garden View (C)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Blackout drapes/curtains
Separate bedroom
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (C)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Blackout drapes/curtains
Ceiling fan
  • 47 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Oceanfront (C)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Blackout drapes/curtains
Separate bedroom
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Garden View (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Garden View (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Blackout drapes/curtains
Ceiling fan
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Garden View (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Garden View (L)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Sofa bed
Ceiling fan
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Blackout drapes/curtains
Ceiling fan
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Oceanfront (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Blackout drapes/curtains
Ceiling fan
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Blackout drapes/curtains
Ceiling fan
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room (C)

Double Room (C) | Minibar, in-room safe, laptop workspace, blackout drapes

Double Room (C)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Blackout drapes/curtains
Separate bedroom
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Blackout drapes/curtains
Ceiling fan
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (B2C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Oceanfront (B2C)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Blackout drapes/curtains
Ceiling fan
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (B2C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Garden View (B2C)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Blackout drapes/curtains
Ceiling fan
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (B2C-CAN)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room (B2C-CAN)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Plasma TV
Blackout drapes/curtains
Ceiling fan
Rainfall showerhead
  • Sleeps 2
  • 1 Double Bed

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Plasma TV
Blackout drapes/curtains
2 bedrooms
Ceiling fan
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (E)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Garden View (E)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Sofa bed
Ceiling fan
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

Junior Suite, Connecting Rooms, Oceanfront (B2C-CA)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Blackout drapes/curtains
Separate bedroom
  • Sleeps 8
  • 2 Double Beds

View all photos for Junior Suite, Oceanfront (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Oceanfront (L)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Blackout drapes/curtains
Separate bedroom
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Ocean View (E)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (E)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Blackout drapes/curtains
Ceiling fan
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (B2C-CAN)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (B2C-CAN)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Blackout drapes/curtains
Separate bedroom
  • 29 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, 2 Bedrooms, Oceanfront (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Plasma TV
Blackout drapes/curtains
2 bedrooms
Ceiling fan
  • Sleeps 8
  • 2 Double Beds

View all photos for Suite, Ocean View (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (L)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Blackout drapes/curtains
Separate bedroom
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Bedrooms, Oceanfront (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Plasma TV
Blackout drapes/curtains
2 bedrooms
Ceiling fan
  • Sleeps 8
  • 2 Double Beds

Junior Suite, 2 Bedrooms, Ocean View (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Plasma TV
Blackout drapes/curtains
2 bedrooms
Ceiling fan
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Garden View (C)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Blackout drapes/curtains
2 bedrooms
  • Sleeps 8
  • 2 King Beds OR 4 Double Beds

View all photos for Suite Junior With Side Sea View

Minibar, in-room safe, laptop workspace, blackout drapes

Suite Junior With Side Sea View

  • Partial sea view
  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Suite Junior With Ocean View

Minibar, in-room safe, laptop workspace, blackout drapes

Suite Junior With Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Suite With Sea View

Minibar, in-room safe, laptop workspace, blackout drapes

Suite With Sea View

  • Sea view
  • Sleeps 2
  • 1 Full Sofa Bed(s) and 1 King Bed(s) OR 1 King Bed(s)

View all photos for Suite Junior With Garden View

Minibar, in-room safe, laptop workspace, blackout drapes

Suite Junior With Garden View

  • Sleeps 4
  • 2 Full Bed(s)

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About the neighborhood

Map
Westmoreland, Negril, Norman Manley Boulevard, Bloody Bay Beach

What's nearby

  • Bloody Bay - 1 min walk
  • Bloody Bay Beach - 10 min walk
  • Hedonism II - 16 min walk
  • Seven Mile Beach - 18 min walk
  • Kool Runnings Water Park - 3 min drive

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 86 min drive

Restaurants

  • ‪Green Island Restaurant, RIU - ‬15 min walk
  • ‪Hunter Steakhouse - ‬16 min walk
  • ‪Ackee - ‬3 min drive
  • ‪Calypso - ‬14 min walk
  • ‪RIU Seagull - ‬15 min walk

About this property

Hotel Riu Palace Tropical Bay - All Inclusive

Upscale all-inclusive property near Bloody Bay Beach
Located close to Kool Runnings Water Park and Booby Cay, Hotel Riu Palace Tropical Bay - All Inclusive provides a free breakfast buffet, a swim-up bar, and a poolside bar. With a white sand beach, sun loungers, and scuba diving, this property is the perfect place to soak up some sun. Indulge in a sports massage, a body wrap, and reflexology at Renova Spa, the onsite spa. Be sure to enjoy a meal at any of the 5 on-site restaurants. Fitness classes are offered at the health club; other things to do include sailing, water skiing, and snorkeling. Free in-room WiFi is available to all guests, along with a garden and a playground.
Additional perks include:
  • 2 outdoor pools and a children's pool, with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking
  • Limo/town car service, express check-out, and express check-in
  • A 24-hour front desk, tour/ticket assistance, and smoke-free premises
  • Guest reviews speak highly of the beach locale and helpful staff
Room features
All 452 rooms offer comforts such as 24-hour room service and laptop-compatible safes, as well as thoughtful touches like laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the clean rooms at the property.
Extra amenities include:
  • Bathrooms with eco-friendly toiletries and hair dryers
  • Plasma TVs with satellite channels
  • Balconies, separate sitting areas, and LED light bulbs

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (some restrictions)
Dining and beverage availability limited at one or more venues

Water activities

Kayaking
Sailing
Snorkeling
Snorkeling excursions
Surfing/body boarding
Windsurfing

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Dancing
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 4 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Children's club
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Kayaking
  • Personal motorized watercraft
  • Playground
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkeling
  • Spa tub
  • Volleyball
  • Water skiing
  • Windsurfing

Family friendly

  • 2 outdoor pools
  • Children's club
  • Children's pool
  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa tub
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 floors
  • 8 buildings
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Riu Palace Tropical
Riu Palace Tropical Bay
Riu Palace Tropical Bay All Inclusive
Riu Palace Tropical Bay All Inclusive Negril
Riu Palace Tropical Bay Negril
Riu Tropical
Riu Tropical Bay
Riu Tropical Bay Palace
Riu Tropical Palace Bay
Tropical Bay
Riu Tropical Inclusive Negril
RIU Palace Tropical Bay All Inclusive
Hotel Riu Palace Tropical Bay - All Inclusive Negril

Frequently asked questions

Does Hotel Riu Palace Tropical Bay - All Inclusive have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

How much does it cost to stay at Hotel Riu Palace Tropical Bay - All Inclusive?

As of Sep 28, 2024, prices found for a 1-night stay for 2 adults at Hotel Riu Palace Tropical Bay - All Inclusive on Oct 1, 2024 start from ￥44,085, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Riu Palace Tropical Bay - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Riu Palace Tropical Bay - All Inclusive?

Self parking is free at this property.

What time is check-in at Hotel Riu Palace Tropical Bay - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11 PM.

What time is check-out at Hotel Riu Palace Tropical Bay - All Inclusive?

Check-out is at 11:00 AM.

Are there all-inclusive benefits at Hotel Riu Palace Tropical Bay - All Inclusive?

Yes, the property is all-inclusive. Activities include windsurfing, snorkeling, kayaking, and more.

Where is Hotel Riu Palace Tropical Bay - All Inclusive located?

Nestled on the beach, this Negril property is within 1 mi (2 km) of Bloody Bay Beach, Booby Cay, and Seven Mile Beach. Kool Runnings Water Park and Time Square Mall are also within 6 mi (10 km).

Hotel Riu Palace Tropical Bay - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 568 out of 1008 reviews" "
Rating 8 - Good. 235 out of 1008 reviews" "
Rating 6 - Okay. 112 out of 1008 reviews" "
Rating 4 - Poor. 51 out of 1008 reviews" "
Rating 2 - Terrible. 42 out of 1008 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mikhail, Brooklyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous water and beach! Entertainment was awesome! Food delicious!
Stayed 12 nights in Aug 2024

2/10 Terrible

Diasmary

Disliked: Cleanliness, staff & service, property conditions & facilities
The worse service ever,croaches.No air conditioning. No power,worse vacation in my life.
Stayed 3 nights in Jul 2024

2/10 Terrible

Anarda

Disliked: Staff & service
food was terrible, my song got sick
Stayed 7 nights in Aug 2024

6/10 Okay

Patricia Lopez

Traveled with family
Disliked: Cleanliness, staff & service, amenities
The customer service in the hotel was awful, people who work at the buffet were horrible, and the attention was inappropriate. When I got to the room from the pool in the afternoon there was no soap, and no conditioner, I called the reception to send someone to put the soap and conditioner and they never reached out to the room. Then i talked to Arturo the sub- director of the hotel, and he was the one who solved my issue. The variety of food in the buffet was really bad, the same food the entire week I stayed at the hotel. The only good thing that I would say the hotel had was the BEACH, AMAZING AND INCREDIBLY BEACH.
Stayed 6 nights in Sep 2024

10/10 Excellent

Adrianne

Liked: Cleanliness, staff & service
Stayed 7 nights in Sep 2024

6/10 Okay

Sonia

Stayed 5 nights in Sep 2024

10/10 Excellent

Karlene Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
.Arrived a day late due to airline cancelling. Front desk at property gave number for management to contact for reimbursement.Dialed number to contact management no answer.So unfortunate no refund or extended day,
Stayed 7 nights in Jun 2024

10/10 Excellent

Khalid and Crystelle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
loved it!
Stayed 3 nights in Aug 2024

10/10 Excellent

Adam

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an awesome stay at the RIU Palace Tropical Bay in Negril. The beach is beautiful (no seaweed or rocks, nice clear/warm water). The jerk hut on the beach served delicious food that we had for lunch every day. In fact, the food in general was great (from the buffet to the à la carte restaurants). Loved the fresh omelettes in the mornings and the steak served at each restaurant is delicious! The bartenders are friendly, hilarious and fun. The vendors on the beach were a bit pushy. My best advice is to ignore them and don’t even make eye contact. Transportation is a 1.5-2 hour bus ride from Montego Bay airport. We booked with Jamaica Tours Limited and can’t complain, they were on time and bus drivers were friendly. On the way, our driver taught us a bit about the towns on the way, Jamaican culture and lifestyle.
Stayed 4 nights in Aug 2024

6/10 Okay

Jeremy

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Staff were great as was service. Facilities and the room were nice. Food completely average, not great but not bad….room service is not good at all, and the 24 hour snack lounge is terrible. Coffe bar was great, as were the regular bars but there are zero top shelf options at this resort. There is also very little to no nightlife at this resort. It’s a very low energy quiet resort for sure. We didn’t hate our stay but we also didn’t really enjoy it much. The beach is amazing and was the only reason we decided to stay here to start with. Hope that helps.
Stayed 7 nights in Aug 2024

8/10 Good

Edna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

4/10 Poor

CARL

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2024

6/10 Okay

tish

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I have been coming to the Riu Palace since 2003 or 4 never experience roaches the roaches was on the food court buffet for lunch roaches was in our bathroom roaches is in our bedroom scattering I've never I was scared to leave my luggage to bring roaches back to the US with me I've never seen roaches at their palace before please correct this I had to leave the real and go to the Royalton
Stayed 1 night in Aug 2024

8/10 Good

Martina

Liked: Staff & service
Stayed 7 nights in Aug 2024

8/10 Good

Starshawana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was very entertaining, and the food was amazing.
Stayed 3 nights in Aug 2024

6/10 Okay

Deon

Property was nice, but we had three bad experiences of roaches in the restaurants.
Stayed 4 nights in Aug 2024

10/10 Excellent

Al-khaliq Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities
Property was nice and the food was great even the specialty restaurants
Stayed 3 nights in Aug 2024

2/10 Terrible

Triniese

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at the riu back in 2022 and I loved it. I'm not sure if the staff have changed but nobody is friendly. The quality of food is very poor I didn't enjoy the jerk hut but I left the resort to eat
Stayed 3 nights in Aug 2024

6/10 Okay

Zhaneta

Liked: Cleanliness
Stayed 7 nights in Aug 2024

6/10 Okay

Nichole

Disliked: Staff & service
Was not a fan of the hotel staff or limited activities. Food options were extensive but very few of options were good. we also had several power outages….Wouldn’t stay again.
Stayed 3 nights in Jul 2024

10/10 Excellent

olivia

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I dont like the fact there was no elevator
Stayed 3 nights in Aug 2024

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shows
Stayed 5 nights in Aug 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need elevator for visitor's and specialy staff
Stayed 5 nights in Aug 2024

10/10 Excellent

Sagar

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, no complaints.
Stayed 5 nights in Aug 2024

10/10 Excellent

Denise Lashawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024