National Library of Malta Tours

Some aspects are fabulous- but some aren’t. The building has been renovated to a high standard. The location in Birgu is perfect. It is also very quiet and on arrival our room was clean and tidy. But Casa Norte describes itself as a guesthouse, which it fundamentally is not. There is no representation on site at all from anyone who runs it. Payment had to be made via bank transfer which, when I selected ‘pay at hotel’ on Expedia, isn’t acceptable and could be subject to fraud. There are cameras everywhere which compensate for the lack of personal involvement by the owners. Our room wasn’t cleaned once during our 1 week stay. Nor were communal areas. The rubbish over flowed in our waste bins but it wasn’t collected and there was no information about what to do with it. A change of (IKEA) towels would have been subject to a €5 charge. There is a cheap waterproof mattress protector on the bed but nothing on top apart from a cheap fitted sheet which makes the bed sweaty. The pillows were disintegrating but again, that’s because they’re cheap ikea. There’s very limited storage in the room which means the ‘insta-friendly’ look is lost as soon as you unpack. There’s cutlery and glassware but no plates. All communication with the management was via text and the guest is expected to be proactive. I received no communication apart from chasers about payment and exiting the room at the end. Maintenance costs are being minimised at the expense of service. Disappointing.

Its a good spacious property Sunny is a good manager