6/10 Okay
Manar
Traveled with family
Aug 6, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we checked in there was no explination of information as it should be at the check in desk. We just got our room keys and told us about breakfast time. When we entered the room there was a man painting furniture there. We went back to the check in desk and the manager upgraded us to a junuior suite which was great and was near the pool which we like very much. However, there were some things that needed fixing like the shower head that was broken but because there were two we used the other one. The air condiotioner in the saloon was not cooling well but luckily there was another one in the bedroom that worked well even though its located on one side of the room so we had to turn in off at night because one of us were facing the air conditioner which made him really cold. The room needed more cleaning . It was not dirty but still not clean however the second day it was cleaned better. When we checked out the receptionist guy did not say a word or asking us how was our staying in the hotel he just took the cards and said ok and bye. He was not really nice. The food was ok . After all the hotel is nice and near the sea you can walk by the sea but you need a car or transportation to get to places in the area. We were not told or informed about the spa activities or any children's activities of any kind and sadly we heard about it later before checking out by chance from a lady who was staying there.
Manar
Stayed 2 nights in Aug 2024
