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"I was impressed with how clean the rooms were. Staff was so professional and knowledgeable. I will definitely stay there when I come back. "

"My husband and I stayed here as part of a trip to Japan to celebrate our 10-year anniversary. The staff made us feel welcome and the decor was so wonderful! We really enjoyed the private hot tub in our traditional tatami room. As for the kaiseki dinner, it was delicious but I wasn't prepared for the sheer amount of food! I am not a very big eater (at night) and the successive services impressed me a lot! I think it would have been a suitable amount of food for 3 people. Unfortunately for me, I couldn't make it to the end and ended up wasting some of the meal. As I know Japanese etiquette requires you to finish every thing so as to not waste, I felt bad for a while after. 申しわけありませんでした! Hakone was a quiet moment to ourselves, nestled between Kyoto and Tokyo during our trip. We had a lovely time, thank you!"

"No.1 Hotel"

"Good: - Very clean, exceptional views of harbor with the curved windows. The other room with bay views and balcony was also quite nice! - right near Minatomirai metro station - super clean and upscale - concierge staff was helpful in making dinner reservations since we didn’t have a tel number It’s about a 15m walk to Sakuragicho station but there are 2 Pokémon manhole covers you can spot along the way which is fun! The bed was comfy and large (king), the tub was huge, and they are eco friendly!"

"Across the street from Sakuragicho station, two blocks to Minatomirai shopping complex, and there is a walkway across the Tama river to Worldporter complex. Room was larger than typical Japanese hotels."

"Loved it!"

"We got a room on the 15th floor with excellent views of Tokyo from a distance and Mt. Fuji. Also nice city views. "

"clean and relaxing hotel with plenty food options in walking distance. Wish parking was a little more convenient but overall great experience and will definitely stay again!"

"Lovely hotel, lovely staff. Breakfast was great, lots of choice. My wife is a vegetarian so not quite as good a choice as it was for me.but still good. Hotel views are amazing. Close to Sakuragicho station and Minatomirai station. Yokohama is so underrated. As far as I'm concerned keep it that way. It's part of its charm. Would love to go back. Would definitely stay at this hotel again."