2/10 Terrible
Martin
Business traveler
Sep 25, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The remnants of fascism in Milan
I arrived in Milan during fashion week following an overnight flight and had a problem with my hotel so I went to Sonder which seemed nice. My business credit card was declined so I paid utilizing my personal card instead. I then went upstairs and had a rest, went out to an appointment passing the front desk on my way out. At 5pm I received a telephone call from the front desk saying I was being asked to leave the hotel because I had been deemed a security risk. “Is there anyone I can discuss this with?” I asked. “No, I was told, you can write to the following email address, I have no additional information. You must b out by 7pm when we lock the front door or you will no longer be able to access the property.” Problems occur, I understand that. This situation could have easily been resolved by discussing the issue with THE GUEST rather than taking these steps. The desk called me by phone to tell me to leave, could they not have called me to discuss the situation or stopped me on my way out rather than sending an email that went to my promotions folder? I also know that The property forced the door on my room because when I returned, and went inside the room and closed the door the door handle came off completely. At the end of the situation I realized I was the one that needed to be concerned with my own security. I ended up at a MUCH nicer hotel. There are a lot of options in Milan, think carefully before choosing this one.
Martin
Stayed 4 nights in Sep 2024