2/10 Terrible
Seasoned Traveller
Feb 15, 2013
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible "Hotel" with ZERO service
Booking my accomidation via "Hotels.com", I was not expecting the nightmare I would encounter during my trip to Miami. Since I booked in a rush I failed to read previous reviews, which would have had me come with diffrent expectations. The "Icon Brickel" is actuallhy the "Vicory Residences" next to the Vicory Hotel, as it is not marked with the right name, the cab driver dropped me off a few doors down. The Vicory Hotel front desk staff send me to the condiminum sales center, tjey send me to yet another door, and so fourth....coming from New York in February, carrying 2 50lbs suitcases and a larger purse in Florida heat was uncomfortable to say the least. When I finnaly arrived at the buidling there was no keys to my apartment, neither did the door man know which unit I would be staying in. He also said that there was no option to store my bags. .............Once I got into the apartment, it was nice and accaptably clean, some kitchen items were dirty (like the blender) and the wine bottle opener broke the first night. I can out of toilet paper and the only way to replenish was to go to the store and buy my own. There is a washer and dryer in the unit but only one single serving of laundry detergent. Overall the apartment is nice, but I expected to stay at a Hotel and not at a condiminium with ZERO hotel type service.