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Crown Promenade Melbourne

3.5 star property

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Photo gallery for Crown Promenade Melbourne

In-room safe, WiFi, alarm clocks
Lobby
Pool
Exterior
Pool

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Housekeeping
  • Room service
  • Bar
  • Spa
  • Hot Tub
  • Parking available

Room options

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Exterior

InterContinental Melbourne The Rialto by IHG

Melbourne Central Business District
  • Pool
  • Hot Tub
  • Spa
  • Free WiFi
8.8 out of 10, Excellent, 1,000 reviews
The price is ￥25,224
￥27,747 total
includes taxes & fees
May 18 - May 19
InterContinental Melbourne The Rialto by IHG
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About the neighborhood

Map
3006, VIC, Melbourne, Whiteman Street, 8

What's nearby

  • Crown Casino - 5 min walk - 0.5 km
  • Melbourne Convention and Exhibition Centre - 6 min walk - 0.5 km
  • Collins Street - 11 min walk - 0.9 km
  • Marvel Stadium - 2 min drive - 1.9 km
  • Melbourne Central - 3 min drive - 2.0 km

Getting around

  • Flinders Street Station - 12 min walk
  • Flagstaff Station - 19 min walk
  • Melbourne, VIC (MEB-Essendon) - 20 min drive

Restaurants

  • ‪Crown Entertainment Complex - ‬11 min walk
  • ‪KFC - ‬8 min walk
  • ‪Crown Atrium - ‬2 min walk
  • ‪Cafe Baci's - ‬5 min walk
  • ‪Velvet Bar - ‬4 min walk

About this property

Crown Promenade Melbourne

Eco-certified hotel near Crown Casino
A short walk from Melbourne Convention and Exhibition Centre and Collins Street, Crown Promenade Melbourne provides golfing on site, a casino, and a terrace. Take some time to relax at the onsite spa. In addition to shopping on site and dry cleaning/laundry services, guests can connect to in-room WiFi.
Other perks include:
  • Tennis courts, laundry services, and multilingual staff
  • An elevator, tour/ticket assistance, and a front-desk safe
  • Luggage storage
Room features
All 465 rooms offer amenities such as safes, WiFi, and room service.
Extra conveniences in all rooms include:
  • Coffee/tea makers and daily housekeeping

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenity

Crowne Plaza Melbourne by IHG

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
8.8 out of 10, Excellent, 1,019 reviews
The price is ￥18,442
￥20,286 total
includes taxes & fees
May 18 - May 19
Crowne Plaza Melbourne by IHG

Property amenities

Internet

  • Available in all rooms: WiFi

Food and drink

  • A bar/lounge

Things to do

  • Casino
  • Full-service spa
  • Golf
  • Gym
  • Hot tub
  • Sauna
  • Shopping
  • Tennis

Family friendly

  • Living room

Conveniences

  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • Terrace

Accessibility

  • Elevator

More

  • Designated smoking areas

Room amenities

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Living room
  • Safe

Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property caters to LGBTQ+ guests
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crown Promenade Hotel Southbank
Crown Promenade Hotel
Crown Promenade Southbank
Crown Promenade Melbourne

Frequently asked questions

What time is check-in at Crown Promenade Melbourne?

Check-in begins at 2 PM.

What time is check-out at Crown Promenade Melbourne?

Check-out is at 11 AM.

Where is Crown Promenade Melbourne located?

Located in Southbank, this spa hotel is within a 10-minute walk of Southbank Promenade, Crown Casino, and SEA LIFE Melbourne. Melbourne Convention and Exhibition Centre and Collins Street are also within 15 minutes. Flinders Street Station is 12 minutes by foot and Flagstaff Station is 19 minutes.

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Crown Promenade Melbourne Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 725 out of 991 reviews
Rating 8 - Good. 216 out of 991 reviews
Rating 6 - Okay. 36 out of 991 reviews
Rating 4 - Poor. 7 out of 991 reviews
Rating 2 - Terrible. 7 out of 991 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fresh nice hotel and affordable
Stayed 4 nights in Jan 2025

10/10 Excellent

Lorin

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Dec 2024

10/10 Excellent

Shirin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are from Melbourne and decided to have my husband’s birthday at hotel and our experience was amazing
Stayed 1 night in Feb 2025

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a Friday night stay at this time of the year and breakfast included, the prize on Expedia was AMAZING
Stayed 1 night in Dec 2024

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
From the check-in counter and back again, our stay at the Crown Promenade was everything we wanted! The house-keeping staff were friendly and prompt and the security people were awesome as well!
Stayed 1 night in Jan 2025

10/10 Excellent

john

Liked: Amenities
Great location
Stayed 1 night in Sep 2024

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
The only downside was the limited and not very interesting In-room dining menu. Very limited healthy dinner options.
Stayed 2 nights in Feb 2025

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casino
Stayed 1 night in Feb 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Jan 2025

6/10 Okay

Michael

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great location and staff. However the room was incredibly bland. And the shower needed the finesse of a safe robber to manage - 1mm either way in the hot tap was the difference between scolding hot enough to melt your skin off, or cold enough to be considered an ice bath.
Stayed 1 night in Jan 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Feb 2025

8/10 Good

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities

A little lacking

Comfort would benefit from improvements.
Stayed 1 night in Jan 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to walk most places, excellent service and rooms

8/10 Good

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities

A little lacking

Bed and seating is uncomfortable, in room dinning needs improving. Definitely only worth 3 stars.
Stayed 3 nights in Jan 2025

4/10 Poor

Jenny

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No in-room dining which is not advertised. Poor availability of pool.
Stayed 3 nights in Nov 2024

4/10 Poor

JOHN

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Not happy with our stay this time. We have stayed at the Promenade for many years and were disappointed when we arrived to be informed there is no longer in-room dining. This is something that should be noted on the system as this has changed just as of a couple of months ago. If we had known this we would have stayed elsewhere
Stayed 1 night in Nov 2024

4/10 Poor

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities
There was blood on my pillowcase, there was something smeared on the wall and toilet was continuously running.
Stayed 2 nights in Nov 2024

8/10 Good

Robyn Maree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

3 Stars - not 4.

Check in slow, even with a Hotels.com receipt fully paid; mini bar not restocked but a mini bar check is charged for; remote control not working so no Foxtel accessible; not really 4 staff accom - there is much better available in Melbourne.
Stayed 2 nights in Aug 2024

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel room was dirty and clumped long hair found in drain in bathroom shower. This hotel has no room service at all. Airconditioning system in room was broken. Overall cleanliness and condition of room was terrible. I have been a long term guest of this hotel but will not be going back. Hotel Manager Ellis did not even care when informed of the state of the room.
Stayed 1 night in Oct 2024

2/10 Terrible

Rebecca

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disgusting. Bed was wobbly and not supportive. Sore back. Pillows were used and crumpled. No bloody room service are u kidding that’s what people want especially in a 5 star crown hotel! I ordered balloons for the room as it was my husband 60 th birthday. The numbers were around the wrong way so it read 06. Really. What the actual…… nobody could care less. Never going back.
Stayed 5 nights in Oct 2024

6/10 Okay

SHANGCHIEN

Liked: Staff & service
Disliked: Cleanliness

probably lower average

Averagely, the hotel is OK. The cleanliness is not doing well as an used towel was in shower room without being cleaned up. The quantilities of amentities are not paired with its room price, and even a slipper and a shoehorn are not available. The room size is big enough. There's no type-C plug. The TV function is shortage of youtube channel and the available channels are the same as those old ones, which you'd never like to watch. The location though is in south bank, there's no coffee shops around. The worth thing is walking distance to the river side to enjoy good seafoods/beefs at a nice restaruant!
Stayed 1 night in Nov 2024

10/10 Excellent

Kerrie

Liked: Cleanliness
Stayed 1 night in Feb 2025

2/10 Terrible

Troy

Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Vuong

Stayed 1 night in Dec 2024