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Crown Promenade Melbourne

3.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Crown Promenade Melbourne

In-room safe, desk, iron/ironing board, WiFi
Lobby
Pool
Exterior
Pool

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Housekeeping
  • Bar
  • Room service
  • Parking available
  • Spa
  • Hot Tub

Room options

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Outdoor pool, open 6:00 AM to 9:00 PM, free cabanas, sun loungers

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Pool
Free WiFi
Restaurant
Air conditioning
8.8 out of 10, Excellent, (1008)
The price is ￥18,374
￥20,211 total
includes taxes & fees
Jan 7 - Jan 8, 2025
Crowne Plaza Melbourne, an IHG Hotel
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About the neighborhood

Map
3006, VIC, Melbourne, Whiteman Street, 8

What's nearby

  • Crown Casino - 5 min walk - 0.5 km
  • Melbourne Convention and Exhibition Centre - 6 min walk - 0.5 km
  • Collins Street - 11 min walk - 0.9 km
  • Marvel Stadium - 2 min drive - 1.9 km
  • Melbourne Central - 3 min drive - 2.0 km

Getting around

  • Flinders Street Station - 12 min walk
  • Flagstaff Station - 19 min walk
  • Melbourne, VIC (MEB-Essendon) - 20 min drive

Restaurants

  • ‪Crown Entertainment Complex - ‬11 min walk
  • ‪KFC - ‬8 min walk
  • ‪Crown Atrium - ‬2 min walk
  • ‪Cafe Baci's - ‬5 min walk
  • ‪Velvet Bar - ‬4 min walk

About this property

Crown Promenade Melbourne

Eco-certified hotel near Crown Casino
Located close to SEA LIFE Melbourne and Melbourne Convention and Exhibition Centre, Crown Promenade Melbourne provides golfing on site, a casino, and a terrace. Take some time to relax at the onsite spa. In addition to shopping on site and dry cleaning/laundry services, guests can connect to in-room WiFi.
Other perks include:
  • Tennis courts, laundry services, and multilingual staff
  • Luggage storage, tour/ticket assistance, and an elevator
  • A front-desk safe
Room features
All 465 rooms offer comforts such as bathrobes, as well as thoughtful touches like safes and WiFi.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Coffee/tea makers, daily housekeeping, and desks

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: WiFi

Food and drink

  • A bar/lounge

Things to do

  • Casino
  • Full-service spa
  • Golf
  • Gym
  • Sauna
  • Shopping
  • Spa tub
  • Tennis

Family friendly

  • Living room

Conveniences

  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • Terrace

Accessibility

  • Elevator

Room amenities

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers

Entertainment

  • Pay movies
  • TV

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Desk
  • Iron/ironing board
  • Living room
  • Safe

Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property caters to LGBTQ+ guests
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crown Promenade Hotel Southbank
Crown Promenade Hotel
Crown Promenade Southbank
Crown Promenade Melbourne

Frequently asked questions

What time is check-in at Crown Promenade Melbourne?

Check-in begins at 2 PM.

What time is check-out at Crown Promenade Melbourne?

Check-out is at 11 AM.

Where is Crown Promenade Melbourne located?

Located in Southbank, this spa hotel is within a 10-minute walk of Southbank Promenade, Crown Casino, and SEA LIFE Melbourne. Melbourne Convention and Exhibition Centre and Collins Street are also within 15 minutes. Flinders Street Station is 12 minutes by foot and Flagstaff Station is 19 minutes.

Crown Promenade Melbourne Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 738 out of 1002 reviews" "
Rating 8 - Good. 215 out of 1002 reviews" "
Rating 6 - Okay. 36 out of 1002 reviews" "
Rating 4 - Poor. 7 out of 1002 reviews" "
Rating 2 - Terrible. 6 out of 1002 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a Friday night stay at this time of the year and breakfast included, the prize on Expedia was AMAZING
Stayed 1 night in Dec 2024

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

4/10 Poor

JOHN

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Not happy with our stay this time. We have stayed at the Promenade for many years and were disappointed when we arrived to be informed there is no longer in-room dining. This is something that should be noted on the system as this has changed just as of a couple of months ago. If we had known this we would have stayed elsewhere
Stayed 1 night in Nov 2024

8/10 Good

Holly

Stayed 3 nights in Oct 2024

2/10 Terrible

Paul

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel room was dirty and clumped long hair found in drain in bathroom shower. This hotel has no room service at all. Airconditioning system in room was broken. Overall cleanliness and condition of room was terrible. I have been a long term guest of this hotel but will not be going back. Hotel Manager Ellis did not even care when informed of the state of the room.
Stayed 1 night in Oct 2024

10/10 Excellent

john

Liked: Amenities
Great location
Stayed 1 night in Sep 2024

8/10 Good

Robyn Maree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 Stars - not 4.
Check in slow, even with a Hotels.com receipt fully paid; mini bar not restocked but a mini bar check is charged for; remote control not working so no Foxtel accessible; not really 4 staff accom - there is much better available in Melbourne.
Stayed 2 nights in Aug 2024

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

10/10 Excellent

Egor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to walk most places, excellent service and rooms

8/10 Good

Benn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

8/10 Good

Jade Leah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything shops, restaurants, bars
Stayed 2 nights in May 2022

10/10 Excellent

Keryn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect.
Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, fantastic service, beautiful rooms
Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay, has everything you need on site. So glad we chose Crown!
Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great and the views were amazing
Stayed 1 night in Apr 2021

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The hotel is in a great location a short walk from the river with its plentiful bars and restaurants. The city centre is in easy walking distance. During our stay we spent 2 days at the Australian Open tennis and saw a Big Bash 20/20 cricket match at the MCG, these venues are 30 to 40 minute walks from the hotel along the Yarra river.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel and great staff
My wife and I had a lovely two nights here and will definitely go back

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Em, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Corner King Room - Not at all what is advertised.
We booked a Corner King room for our anniversary & were very disappointed when the room we were placed in looked nothing like what is advertised on the website. it was the exact layout of a standard room but on the corner of the building. felt very ripped off as the listing shows a corner room with curved windows. spoke with staff regarding this & they offered a free upgrade next time we stay, but to be honest. this was an expensive night as it is, so staying there again is probably not on the cards unless we stay mid week.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only stayed the one night great hotel all staff prompt with service and friendly.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Really friendly staff very helpful, lovely rooms & accessible to events we attended Would defiantly come back

6/10 Okay

Liz, Gippsland

Liked: Cleanliness, staff & service, room comfort
Good location
Second stay at Promenade. Expected same corner king room but received a different one with different layout. Disappointing. Droning noise all night from air conditioning vents at Casino maybe? Difficult to sleep. Also bed linen is "noisy". Otherwise, lovely and clean and good location.

10/10 Excellent

Jo, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely overnighter
This is a lovely hotel close to the casino, restaurants, movie theatres and shops and very reasonably priced.