4/10 Poor
Brian
Feb 3, 2025
Liked: Cleanliness, staff & service, property conditions & facilities
There was a homeless man in the elevator! The hotel itself was nice. However, the parking garage was under the hotel. You ride the elevator to the lobby. If my husband wasn’t with me, there’s no way I would have even parked there. We checked in. Then you ride the same elevator up to your room level. You need to scan a keycard for the elevator to go above the lobby, as it’s the same elevator as the one from the parking garage. As it opened, there was a homeless man who stunk of alcohol asking me to scan my keycard since his didn’t work. He had his own keycard in his hand. I said, “No, you’ll have to get a new one from the front desk.” After he took one look at my husband he got off the elevator. The front desk had a visual to the elevator. Why didn’t he come? What if my husband wasn’t there? There was plenty of time for that elevator door to close with me and that man to be alone on it. I felt safer in Seattle with homeless encampments than I did here.
Brian
Stayed 1 night in Jan 2025