6/10 (普通)
AyoOluwa Oluwaseyi
家族旅行, グループ旅行
2025 年 3 月 22 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful property, great staff, very helpful.
Good food. Chef was really nice. I requested a glass of fresh juice and he kindly made me one.
I slipped on wet floor during our stay as there was a pool of water on the floor by one of the automatic access doors into the lobby. The door opened and I stepped in, slipped and landed on my back. Apparently they were cleaning the floor in the area.
The issue was that there was so much water being used to clean the floor. As there was a wet floor sign on the side, I carefully stepped in but I didn't expect a pool of water by an automatic door which was not deactivated or locked to prevent access.
The staff immediately came to my aid and one of their senior staff spoke with me.
I highlighted the health and safety issue with their cleaning process to her as a few of us had noticed pools of water on the floor each time an area was being cleaned. With children running around and a few other people in our group having slipped but fortunately not had a fall, I thought this was a dangerous way to clean their floors. She said the issue will be looked into.
AyoOluwa Oluwaseyi
2025 年 2 月に 3 泊滞在