The property itself is exactly as described our issues were with the management.
We had asked for early check-in and (in writing) the request was granted. When we arrived there was no access to the property. Fine, I totally understand mistakes, and before long we did get access. But, because cell coverage is poor in the area, I also had someone else call to try and get help. She was told that I had never been given authorization to arrive early. Why do that? No one was mad, there was no reason to try to shift blame.
Next, we discovered there were not enough sheets. We called and were told it would be taken care of. Night came, no sheets. The next night comes, no sheets. At 11:00PM, long after we were in bed on the SECOND night, the doorbell rings. It is the owner who now wants to talk about sheets. He specifically states that they did not leave enough sheets. (The reservation was for 19 people and they left enough sheets for 17 as long as every queen sized bed was used by 2. Not our situation.) and that he knew of the problem the night before.
Why wake us up, with no sheets in hand, on our last night, to tell us they knew we did not have the sheets we needed?
The next day, when I asked about waking us up to argue about sheets, I was given a brand-new tale via text-message.
Suddenly the locked gate at arrival no longer seemed like a simple mistake but part of a pattern of indifference.
The house was perfect but the management of the property was not what we expected.