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Mandarin Oriental Hyde Park, London

5.0 star property
Luxury hotel with 3 restaurants and a full-service spa

Choose dates to view prices

Photo gallery for Mandarin Oriental Hyde Park, London

Exterior
Suite (Sloane) | Minibar, in-room safe, desk, blackout drapes
Reception
Suite (Turret) | Minibar, in-room safe, desk, blackout drapes
3 restaurants, breakfast, lunch, dinner served; Japanese cuisine

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Parking available
  • Pet friendly
  • Gym
The current price is ￥107,965
￥129,558 total
includes taxes & fees
Apr 30 - May 1

Room options

Available filters for rooms
Showing 47 of 47 rooms

View all photos for Deluxe Room, 1 King Bed

Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Designer toiletries
Private bathroom
Hair dryer
Bathrobes
  • City view
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Minibar, in-room safe, desk, blackout drapes

Superior Room, 1 King Bed

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Designer toiletries
Private bathroom
Hair dryer
Bathrobes
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Belgravia)

Minibar, in-room safe, desk, blackout drapes

Suite (Belgravia)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Designer toiletries
Private bathroom
Hair dryer
Bathrobes
  • City view
  • 79 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Mandarin, Junior Suite, 1 King Bed

Minibar, in-room safe, desk, blackout drapes

Mandarin, Junior Suite, 1 King Bed

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Designer toiletries
Private bathroom
Hair dryer
Bathrobes
  • City view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite

Minibar, in-room safe, desk, blackout drapes

Superior Suite

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Designer toiletries
Private bathroom
Hair dryer
Bathrobes
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Knightsbridge, Suite

Minibar, in-room safe, desk, blackout drapes

Knightsbridge, Suite

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Designer toiletries
Private bathroom
Hair dryer
Bathrobes
  • City view
  • 74 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Hyde Park)

Junior Suite, 1 King Bed (Hyde Park) | Minibar, in-room safe, desk, blackout drapes

Junior Suite, 1 King Bed (Hyde Park)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Designer toiletries
Private bathroom
Hair dryer
Bathrobes
  • Park view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Turret)

Suite (Turret) | Minibar, in-room safe, desk, blackout drapes

Suite (Turret)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Designer toiletries
Private bathroom
Hair dryer
Bathrobes
  • City view
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Hyde Park)

Minibar, in-room safe, desk, blackout drapes

Room, 1 King Bed (Hyde Park)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Designer toiletries
Private bathroom
Hair dryer
Bathrobes
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite | Minibar, in-room safe, desk, blackout drapes

Presidential Suite

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Designer toiletries
Private bathroom
Hair dryer
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Hyde Park)

Minibar, in-room safe, desk, blackout drapes

Suite (Hyde Park)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Designer toiletries
Private bathroom
Hair dryer
Bathrobes
  • Park view
  • 80 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite (Hyde Park)

Family Suite (Hyde Park) | Minibar, in-room safe, desk, blackout drapes

Family Suite (Hyde Park)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Designer toiletries
Private bathroom
Hair dryer
Bathrobes
  • Park view
  • 72 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Suite (Sloane)

Suite (Sloane) | Minibar, in-room safe, desk, blackout drapes

Suite (Sloane)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Designer toiletries
Private bathroom
Hair dryer
Bathrobes
  • City view
  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Interior

Deluxe Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Three Bedroom Royal Suite

Minibar, in-room safe, desk, blackout drapes

Three Bedroom Royal Suite

  • Sleeps 9
  • 3 King Beds

View all photos for Two Bedroom Belgravia Suite

Minibar, in-room safe, desk, blackout drapes

Two Bedroom Belgravia Suite

  • Sleeps 4
  • 2 King Beds

View all photos for Mandarin Room King

Minibar, in-room safe, desk, blackout drapes

Mandarin Room King

  • Sleeps 3
  • 1 King Bed

View all photos for King Junior Suite With Hyde Park

Minibar, in-room safe, desk, blackout drapes

King Junior Suite With Hyde Park

  • Sleeps 3
  • 1 King Bed

View all photos for Three Bedroom Mandarin Oriental Penthouse

Terrace/patio

Three Bedroom Mandarin Oriental Penthouse

  • Sleeps 6
  • 2 Twin Beds and 1 King Bed

View all photos for Hyde Park Twin Room

Minibar, in-room safe, desk, blackout drapes

Hyde Park Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Mandarin Hyde Park Twin Room

Minibar, in-room safe, desk, blackout drapes

Mandarin Hyde Park Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room

Spa | Sauna, steam room, body treatments, aromatherapy, hot stone massages

Superior Room

  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Sloane Suite

Minibar, in-room safe, desk, blackout drapes

Sloane Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite

Minibar, in-room safe, desk, blackout drapes

Superior Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite

Living area | Flat-screen TV, DVD player

Presidential Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Three Bedroom Imperial Suite

Living area | Flat-screen TV, DVD player

Three Bedroom Imperial Suite

  • Sleeps 6
  • 3 King Beds

View all photos for King Room With Hyde Park

Minibar, in-room safe, desk, blackout drapes

King Room With Hyde Park

  • Sleeps 2
  • 1 King Bed

View all photos for Knightsbridge Suite

Living area | Flat-screen TV, DVD player

Knightsbridge Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite

Minibar, in-room safe, desk, blackout drapes

Executive Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Three Bedroom Belgravia Suite

Minibar, in-room safe, desk, blackout drapes

Three Bedroom Belgravia Suite

  • Sleeps 6
  • 3 King Beds

View all photos for Belgravia Suite

Living area | Flat-screen TV, DVD player

Belgravia Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Oriental Penthouse

Living area | Flat-screen TV, DVD player

Oriental Penthouse

  • Sleeps 2
  • 1 King Bed

View all photos for Mandarin Family Room

Minibar, in-room safe, desk, blackout drapes

Mandarin Family Room

  • Sleeps 3
  • 2 King Beds

View all photos for Hyde Park Twin Suite

Interior

Hyde Park Twin Suite

  • Sleeps 2
  • 2 Twin Beds

View all photos for Mandarin Junior Suite King

Interior

Mandarin Junior Suite King

  • Sleeps 3
  • 1 King Bed

View all photos for Knightsbridge Family Room

Minibar, in-room safe, desk, blackout drapes

Knightsbridge Family Room

  • Sleeps 3
  • 2 King Beds

View all photos for Two-Bedroom Hyde Park Suite

Minibar, in-room safe, desk, blackout drapes

Two-Bedroom Hyde Park Suite

  • Sleeps 4
  • 2 King Beds

View all photos for Two Bedroom Superior Suite

Minibar, in-room safe, desk, blackout drapes

Two Bedroom Superior Suite

  • Sleeps 4
  • 2 King Beds

View all photos for Suite (Turret)

Interior

Suite (Turret)

  • Sleeps 2
  • 1 King Bed

View all photos for Three Bedroom Hyde Park Suite

Interior

Three Bedroom Hyde Park Suite

  • Sleeps 6
  • 3 King Beds

View all photos for Two Bedroom Mandarin Penthouse

Minibar, in-room safe, desk, blackout drapes

Two Bedroom Mandarin Penthouse

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room

Minibar, in-room safe, desk, blackout drapes

Family Room

  • Sleeps 3
  • 2 King Beds

View all photos for Family Suite With Hyde Park

Flat-screen TV, DVD player

Family Suite With Hyde Park

  • Sleeps 4
  • 2 King Beds

View all photos for Two Bedroom Imperial Suite

Minibar, in-room safe, desk, blackout drapes

Two Bedroom Imperial Suite

  • Sleeps 4
  • 2 King Beds

View all photos for Mandarin Room

Minibar, in-room safe, desk, blackout drapes

Mandarin Room

  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Hyde Park Suite

Minibar, in-room safe, desk, blackout drapes

Hyde Park Suite

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Mandarin Hyde Park Room

Minibar, in-room safe, desk, blackout drapes

Mandarin Hyde Park Room

  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

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Exterior

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  • Pet friendly
  • Free WiFi
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9.6 out of 10, Exceptional, 1,000 reviews
The price is ￥63,363
￥76,036 total
includes taxes & fees
Apr 20 - Apr 21
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About the neighborhood

Map
SW1X 7LA, England, London, 66 Knightsbridge

What's nearby

  • Hyde Park - 2 min walk - 0.2 km
  • Royal Albert Hall - 17 min walk - 1.4 km
  • Marble Arch - 17 min walk - 1.4 km
  • Buckingham Palace - 17 min walk - 1.5 km
  • Oxford Street - 4 min drive - 2.8 km

Getting around

  • Knightsbridge Underground Station - 1 min walk
  • London (ZEP-Victoria Train Station) - 19 min walk
  • Heathrow Airport (LHR) - 35 min drive

Restaurants

  • ‪The Park Tower - ‬2 min walk
  • ‪Masgouf - ‬2 min walk
  • ‪Mr Chow - ‬2 min walk
  • ‪The Hyde Bar - ‬2 min walk
  • ‪Nusr-Et - ‬2 min walk

About this property

Mandarin Oriental Hyde Park, London

Luxury boutique hotel near Hyde Park
Located close to Royal Albert Hall and Marble Arch, Mandarin Oriental Hyde Park, London provides a terrace, dry cleaning/laundry services, and 2 bars. Indulge in a facial, a deep-tissue massage, and a body treatment at the onsite spa. At the 3 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and a Michelin star rated meal. Stay connected with free in-room WiFi, with speed of 25+ Mbps, and guests can find other amenities such as a 24-hour gym and a steam room.
Additional perks include:
  • An indoor pool
  • Limo/town car service, English breakfast (surcharge), and valet parking (surcharge)
  • Express check-out, express check-in, and babysitting (surcharge)
  • Tour/ticket assistance, a front-desk safe, and wedding services
Room features
All 181 rooms boast comforts such as 24-hour room service and air conditioning, in addition to thoughtful touches like free WiFi and safes.
Other amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with designer toiletries and shower/tub combinations
  • Flat-screen TVs with satellite channels and DVD players
  • Daily housekeeping, electrical adapters/chargers, and desks

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Mandarin Oriental Hyde Park, London is listed in the 2020 Condé Nast Traveler Gold List of the world's best places to stay.

Languages

Arabic, Chinese (Mandarin), English, Filipino, French, German, Hindi, Italian, Lithuanian, Malay, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian

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Exterior

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Secured, covered valet parking on site (GBP 75 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily English breakfast available 6:30 AM to 10:30 AM for a fee: GBP 49 per person
  • 2 bars/lounges
  • 3 restaurants
  • Snack bar/deli

Restaurants on site

  • Dinner by Heston
  • Mandarin Bar
  • The Aubrey
  • The Rosebery

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • DVD player
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station
  • Meeting rooms

Outdoors

  • In a regional park
  • Picnic area
  • Terrace

Full-service spa

  • 13 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 9 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Free daily newspapers
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 75.0 per night

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 49 per person
  • Covered valet parking fee: GBP 75.00 per night
  • Rollaway bed fee: GBP 75.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Children under 16 years old are not allowed in the spa without adult supervision

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Hyde Park Mandarin Oriental
Mandarin Oriental Hyde
Mandarin Oriental Hyde Park
Mandarin Oriental Hyde Park Hotel
Mandarin Oriental Hyde Park Hotel London
Mandarin Oriental Hyde Park London
Mandarin Oriental Park
London Mandarin Oriental
Mandarin Hotel London
Mandarin London
Mandarin Oriental Hyde Park, London England
Mandarin Oriental Hyde Park, London Hotel London
Mandarin Oriental London
Mandarin Oriental Hyde Park London Hotel
Mandarin Oriental Hyde Hotel
Mandarin Oriental Hyde Park London England
Mandarin Oriental Hyde Park, London Hotel
Mandarin Oriental Hyde Park, London London
Mandarin Oriental Hyde Park, London Hotel London

Frequently asked questions

Does Mandarin Oriental Hyde Park, London have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Mandarin Oriental Hyde Park, London?

As of Apr 17, 2025, prices found for a 1-night stay for 2 adults at Mandarin Oriental Hyde Park, London on Apr 30, 2025 start from ￥107,965, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mandarin Oriental Hyde Park, London pet-friendly?

Yes, pets are allowed at this property.

How much is parking at Mandarin Oriental Hyde Park, London?

Valet parking is available for GBP 75.00 per night.

What time is check-in at Mandarin Oriental Hyde Park, London?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Mandarin Oriental Hyde Park, London?

Check-out is at noon.

Where is Mandarin Oriental Hyde Park, London located?

Located in London City Centre, this luxury hotel is within a 5-minute walk of Hyde Park and Harrods. Hyde Park Corner and Green Park are also within 10 minutes. Knightsbridge Underground Station is only a 2-minute walk and Hyde Park Corner Underground Station is 7 minutes.

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Mandarin Oriental Hyde Park, London Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 159 out of 235 reviews
Rating 8 - Good. 34 out of 235 reviews
Rating 6 - Okay. 20 out of 235 reviews
Rating 4 - Poor. 12 out of 235 reviews
Rating 2 - Terrible. 10 out of 235 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

MELIS

Great location, even better property amenities
Stayed 4 nights in Feb 2025

10/10 Excellent

hadi

location great hotel super
Stayed 3 nights in Aug 2024

10/10 Excellent

Faizah

This is one of the most amazing hotels we have ever stayed at. The food and attention to detail is of the highest quality. Would definitely recommend and we will be booking again soon.
Stayed 1 night in Aug 2024

10/10 Excellent

angeline

Excellent stay at the mandarin oriental as expected. The spa is excellent. The breakfast is good and has a wide variety.
Stayed 1 night in Aug 2024

10/10 Excellent

Dayane

location vleanliness rooms great nece in all
Stayed 3 nights in Aug 2024

10/10 Excellent

Andrew

Staff were simply amazing and made the stay all the more memorable
Stayed 1 night in May 2024

8/10 Good

Zachary G

Spa was amazing… Door/ Bellmen were amazing!
Stayed 5 nights in Jun 2024

10/10 Excellent

Kimmo

Excellent!
Stayed 3 nights in Jul 2024

10/10 Excellent

Faris

Best of London hotels!
Amazing hotel, amazing people!
Stayed 1 night in Nov 2023

8/10 Good

Neal

I have stayed in many hotels around London and the world. I personally think it was great location for what we needed but we had to call for toilet to be repaired and also a few other bits was to a low standard comparison to other hotels at that kind of level we have stayed at. I would stay there due to the location
Stayed 1 night in Jun 2024

10/10 Excellent

Sara

This property was AMAZING! 5 star experience the whole way. Turn down service, fresh flowers everywhere, customized gifts, and a wonderful spa. High tea at the rose bury is a must!! The staff is so nice and helpful. Definitely recommend!! Will stay here again.
Stayed 4 nights in Mar 2024

10/10 Excellent

Mary

World class hotel...amazing service and facilities. One of the best hotels in the world hands down.

10/10 Excellent

JESUS

Best of the Best
Stayed 2 nights in Dec 2023

10/10 Excellent

feroz

top class, better than bulgari
Stayed 1 night in Aug 2023

8/10 Good

Kenan

Good
Stayed 3 nights in Mar 2024

10/10 Excellent

Mary

Simply one of the best hotels in the world. Outstanding service, accommodation, facilities and location. Five star all around. I am a fan. Highly recommend.

4/10 Poor

Lindsey

Liked: Property conditions & facilities
Great hotel but room was very poor for the price!
Stayed 1 night in Apr 2023

10/10 Excellent

Benjamin

Excellent
Stayed 1 night in Aug 2022

10/10 Excellent

emel

I enjoy all, except there is no place that van eat&drink outside ehich faced to Hydepark. The door was closed and not opened to sit against Hyde.
Stayed 3 nights in Apr 2024

10/10 Excellent

Hei Fung maggie

Hype park room非常好
Stayed 5 nights in Jul 2022

10/10 Excellent

MATTHEW

My wife and I were celebrating her birthday and took a chance on a hotel we'd never heard of: the MANDARIN ORIENTAL! Best decision of my life! :) The staff treated her and I like family, being kind, gracious, catering to every need we had, always smiling, and basically treating us like we were the King and Queen. I've never had better service from every single staff member: concierge, check-in, doormen, housekeeping, in-room dining, restaurant...in every facility we used, the Mandarin Oriental Staff exceeded our wildest expectation of being pampered, spoiled with generosity, and extremely professional as well. I will always stay here, only stay here, when in London... and already in 24-hours after checking out, have told a dozen people about this phenomenal 5-day stay we had at this beautiful hotel. Thank you everyone on staff, my wife and I will NEVER forget the great feelings of luxury you gave to us for her birthday celebration. We'll be seeing you again as SOON AS WE CAN! -Matthew R.
Stayed 5 nights in Aug 2024

4/10 Poor

David

Disliked: Room comfort
Didn’t sleep as the beds are terrible.
We stopped at this hotel fro the one night after arriving back from a flight from Dubai. The hotel is well fitted but the major issue is the bed - it was like sleeping on a slab of concrete. When I mentioned to reception taht we hadnt slept they said they would update our profile and put a topper on the bed. I wouldn’t risk staying at this hotel again untill they sort the beds out. Stay her if you want a nice hotel but aren’t bothered about having a good nights sleep.
Stayed 1 night in Mar 2023

2/10 Terrible

Eric

Disliked: Staff & service
Likes: Location, gym is ok Dislikes: Plenty. I’ll just share 1 thing that happened. The icing on the cake as it were… I was in the gym around 9:30pm one night and had to use the restroom. The door to the pool area was locked. I looked around and there was nobody to be found. Inside the room behind the door labeled “movement” there is a single bathroom. So I decided to use it really fast so I could get going again. As I was about to use it (locked inside already) someone started (aggressively) pounding on the door. I thought it might be an emergency or something by the sound of it so I quickly opened the door to see what was going on. The person that worked down there, a thin dark haired woman, started yelling at me and was visibly angry. “You cannot use this it closes at 9:30.” Or something along those lines with plenty of complaining and anger and frustration. I was shocked. As a guest at a 5 star hotel (or any other hotel I’ve ever stayed at in my entire life) I’ve never experienced being yelled at by an employee. The fact that it was for something benign made it worse. There were plenty of other jaw-dropping things that happened as well. I heard employees talking about other customers calling them a “nuisance.” No you can’t do this, sorry but that’s not available (when it was later verified available) and so on. I feel like the company culture of this location is really bad. Management just allows it, so employees keep doing it. Service isn’t priority.
Stayed 4 nights in Jul 2022

10/10 Excellent

Michael

Stayed 3 nights in Mar 2025

10/10 Excellent

Lyea

Stayed 3 nights in Jan 2025