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Eaton Square Hotel

2.5 star property
Hotel with a 24-hour front desk, near Buckingham Palace

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Photo gallery for Eaton Square Hotel

Premium bedding, blackout drapes, iron/ironing board, cribs/infant beds
Property entrance
Double Room, Private Bathroom (external) | Room amenity
View from property
Double Room | Room amenity

Reviews

4.6 out of 10

Popular amenities

  • Room service
    Room service
  • Breakfast available
    Breakfast available
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Laundry
    Laundry
  • Free WiFi
    Free WiFi
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Room options

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Showing 4 of 4 rooms

View all photos for Twin Room

Twin Room | Premium bedding, blackout drapes, iron/ironing board, cribs/infant beds

Twin Room

Highlights

Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Private bathroom
Coffee/tea maker
Iron/ironing board
  • 12 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room, Private Bathroom (external)

Premium bedding, blackout drapes, iron/ironing board, cribs/infant beds

Double Room, Private Bathroom (external)

Highlights

Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Detached private bathroom
Coffee/tea maker
Iron/ironing board
Daily housekeeping
  • 8 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room

Double Room | Premium bedding, blackout drapes, iron/ironing board, cribs/infant beds

Double Room

Highlights

Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Private bathroom
Coffee/tea maker
Iron/ironing board
  • 12 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room

Single Room | Premium bedding, blackout drapes, iron/ironing board, cribs/infant beds

Single Room

Highlights

Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Private bathroom
Coffee/tea maker
Iron/ironing board
Daily housekeeping
  • 12 sq m
  • City view
  • Sleeps 1
  • 1 Twin Bed

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8.6 out of 10, Excellent, (1656)
The price is ￥24,690
￥29,628 total
includes taxes & fees
Nov 24 - Nov 25
Park Plaza London Waterloo

About the neighborhood

Map
SW1W 0LU, England, London, 50 Ebury Street

What's nearby

  • Victoria Station Travel Information Centre - 7 min walk
  • Buckingham Palace - 15 min walk
  • Hyde Park - 17 min walk
  • Big Ben - 5 min drive
  • Piccadilly Circus - 5 min drive

Getting around

  • London (ZEP-Victoria Train Station) - 7 min walk
  • Victoria Underground Station - 7 min walk
  • London City Airport (LCY) - 52 min drive

Restaurants

  • ‪Victoria Railway Station - ‬3 min walk
  • ‪Pret a Manger - ‬5 min walk
  • ‪The Clermont Hotel, Victoria - ‬6 min walk
  • ‪Leon - ‬4 min walk
  • ‪McDonald's - ‬5 min walk

About this property

Eaton Square Hotel

Hotel near Buckingham Palace
Close to Sloane Square and Hyde Park Corner, Eaton Square Hotel provides amenities like dry cleaning/laundry services. Stay connected with free in-room WiFi.
Additional perks include:
  • Full breakfast (surcharge), express check-out, and luggage storage
  • Multilingual staff, a front-desk safe, and a 24-hour front desk
  • Laundry services
Room features
All guestrooms at Eaton Square Hotel include comforts such as premium bedding, in addition to amenities like free WiFi.
More conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and cribs/infant beds (surcharge)
  • Showers and free toiletries
  • Coffee/tea makers and daily housekeeping

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily full breakfast available for a fee: GBP 10 per person

Family friendly

  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • No elevator

More

  • 1 building
  • 5 floors

Room amenities

Bedroom

  • Blackout drapes
  • Crib (surcharge)
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shower
  • Towels provided

Entertainment

  • 21-inch flat-screen TV

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Access via exterior corridors
  • Connecting rooms available
  • Iron/ironing board

Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

The front desk is open daily from noon - noon
The check-in location differs from the property location; go to: [Tophams Hotel, on 24-32 Ebury Street]
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 50.00 per day
Cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: GBP 25 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately GBP 10 per person
  • Cribs (infant beds) are available for an additional fee
  • Rollaway bed fee: GBP 50.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Belgravia Mews
Belgravia Mews Hotel
Belgravia Mews Hotel London
Belgravia Mews London
Eaton Square Hotel London
Eaton Square Hotel
Eaton Square London
Eaton Square Hotel London, England
Eaton Square Hotel Hotel
Eaton Square Hotel London
Eaton Square Hotel Hotel London

Frequently asked questions

Is Eaton Square Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Eaton Square Hotel?

This property doesn't offer parking.

What time is check-in at Eaton Square Hotel?

Check-in begins at 2 PM.

What time is check-out at Eaton Square Hotel?

Check-out is at 11 AM.

Where is Eaton Square Hotel located?

Located in London City Centre, this hotel is within a 15-minute walk of Victoria Station Travel Information Centre, Buckingham Palace, and Sloane Square. Hyde Park and Westminster Abbey are also within 1 mi (2 km). Victoria Underground Station is 7 minutes by foot and London (ZEP-Victoria Train Station) is 7 minutes.

Eaton Square Hotel Reviews

Reviews

4.6
Rating 10 - Excellent. 15 out of 421 reviews" "
Rating 8 - Good. 65 out of 421 reviews" "
Rating 6 - Okay. 97 out of 421 reviews" "
Rating 4 - Poor. 107 out of 421 reviews" "
Rating 2 - Terrible. 137 out of 421 reviews" "

5.0/10

Cleanliness

5.6/10

Staff & service

6.0/10

Amenities

4.2/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location right down the road from Victoria station and friendly staff who allowed us to check in early as our room was ready. The room was comfortable with a nice bathroom facilities. The breakfast was minimal in what was left at 9 am, with breakfast finishing at 10 am.
Stayed 2 nights in Feb 2019

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Our experience and stay in the Eaton square hotel are understandable with the hotel being under new management and undergoing slow but steady upgrades a renovations good luck
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveler

Stayed 6 nights in Nov 2018

6/10 Okay

Carol

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
New management saved us
Previous management took our money and ran. Overbooked shabby hotel with tiny rooms. Building owner brought in their staff to help us at the hotel next door, Topham Hotel and they were fabulous, Christina and Anna thank you for your hospitality.
Stayed 5 nights in Nov 2018

2/10 Terrible

DD, London

Disliked: Property conditions & facilities
Would not stay here again, nothing like the pictures shown!
Stayed 1 night in Oct 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
The location doesn't make up for the rest
On check in, the agent tried to upsell me to the "sister" hotel (where the service desk is) stating that the other hotel was "much nicer". When I turned them down they took me to a basement room in the Eaton Square building down the street. WiFi was sketchy and didn't cover the whole room. Later I discovered there were no towels, and phoned the desk. They told me to go back to the other hotel to collect my own towels. There were cobwebs on the lights, and very dirty grout in the shower. The carpet on the stairs to the room is frayed, and the paint on the walls throughout is old and chipped. The kicker was listening to the rats in the walls. I'm not making that up -- I took a video of the sounds.. chewing and chirping. On the other hand, the location is great. I could walk everywhere I needed to be. That said, I wouldn't stay here again.
Stayed 2 nights in Oct 2018

2/10 Terrible

Stephanie, Grimsby

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely terrible - en-suite is a dirty smelly wet cupboard- literally- no cover over the mattress under sheet the throw had a suspicious stain on it flaking pint no head board - will never use again
Stayed 1 night in Oct 2018

2/10 Terrible

Robert, Pembroke, Bermuda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only positive about this hotel is the proximity to Victoria station. Otherwise, 1. The reception is not manned by an actual person at 8pm. You need to walk 5 doors down the street. 2. The room I was eventually shown was down in a deep, narrow stairwell to the basement. 3. The furniture in the room was old, dated and mismatched. 4. I did not see any amenities i.e. tv 5 The bathroom was not worth looking at. 5. No WiFi The sister hotel 5 doors down the street was the Tomphas I believe. I was offered a room there as an alternative. 1. The staff were cold and sulky 2. The room was on the ground level but one had to walk down a narrow, winding corridor, littered with vacuum cleaners, tools and other debris. 3. The furniture and bathroom was a bit better however there were stains everywhere, mould, marked walls and the 'twin bed' were two single beds that separated if you leaned on the middle. 6. I inquired about the tv not working. The gentleman receptionist told me he'd send a technician. 45mins later the female receptionist tells me that tv is out in the whole building and wouldn't be fixed until the morning. She was quite unapologetic. 7. They had the gall to charge me an extra £100 for the change. So i paid approx $260 to sleep in a filthy, cramped dump. 8. Yes, an 8th: No hot water in the shower so i bathed from the sink, standing on the floor.
Stayed 1 night in Sep 2018

2/10 Terrible

Diane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

6/10 Okay

Karen

Disliked: Property conditions & facilities
The hotel is excellently situated, and the service was adequate, it is just showing its age 😀
Stayed 1 night in Sep 2018

2/10 Terrible

JOANNA, ATHENS GREECE

Disliked: Cleanliness, property conditions & facilities, room comfort
very disappointing experience
I stayed for one night at this hotel instead of five I had originally planned. First room they gave me, had an electricity malefaction (couldn't turn on the lights). Second room was very small with no bathroom inside!!!! Third room was down the basement, dirty bathroom, dirty bed sheets, even something that looked like blood stain on the wall!!!! I have pictures to prove all I am saying. And I was paying for a big double room with bathroom, view, etc I understand they have one or maybe two renovated rooms, they show on internet sites, bur the rest of the hotel is old, dirty, overpriced.
Stayed 5 nights in Jul 2018

2/10 Terrible

Coirey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolute nightmare and disgusting hotel
This hotel is a disaster!!! Every single time I passed through the lobby someone was complaining about something (dirty, doesn't match the pictures, washroom is not connected, no wifi). Personally from our experience the first room we were put in did not have Air conditioning or wifi. The room was dirty and grungy. The shower had mold on every wall. We requested a different room and that room was just as dirty with a broken A/C unit. Tiles in bathroom were also dirty. By far the most disgusting thing was a blood stain on the wall in plain site. The only great thing about this hotel was the night manager Andrew. He was so helpful and did everything he could for us to make the stay bearable. I never been in a hotel this bad before in my life. I hate doing reviews but I needed to let the public know so they do not spend a lot of money on a half a star hotel.
Stayed 4 nights in Jul 2018

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Place was a dump. I understand you get what you pay for but good grief. Immediately saw AC hadn’t worked in what was probably years. There was a bandaid on one of the walls. Place looked dirty from top to bottom. We considered just eating the money and finding another place - but for tourists, it’s location in central London was too good. We used it only for sleeping, and even that was too much.
Stayed 3 nights in Jul 2018

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not like the pictures
The one big positive about this hotel was the location. One block from Victoria station, and close to Westminster Abbey/Buckingham Palace. However, I would definitely recommend finding another place to stay. The room was in poor condition, with several outlets not working, and stains on the celing and walls. There were a shower and sink in the room, but the water temperature would change without warning. But probably the most frustrating part of this experience was that the pictures of the room were not reflective of the room itself. It was much smaller and significantly less clean than in the pictures presented. Finally, the room was extremely hot. We had the window open all the way, but as the rooms are on the second and third floors, they are extremely warm.
Stayed 2 nights in Jul 2018

8/10 Good

Roy, Winston Salem NC

Liked: Room comfort
Close to Victoria theater
Short, lovely walk to the theater. Plenty of pubs and restaurants nearby.
Stayed 1 night in Jun 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible room with poor service (and no WiFi)
I will preface this by saying that I understood this to be a tiny room with little else than a bed, bathroom, and WiFi. This would be perfectly fine for me as I was just looking for a place to spend one quick night. However, the tiny room was in very poor condition. The carpet looked so dirty I did not want to step on it without shoes, the bathroom was shockingly tiny - the shower was so small I couldn't even bend over in it - and the shower door actually stuck so I was trapped inside for 5 minutes before I could finagle it open! The bathroom door seemed to be made of cardboard it was so flimsy and would not even stay shut. The window would also not latch shut. There was no elevator or anyone who could help me bring my bags up the stairs. The worst part was that there was NO WIFI in the room the whole time. As a traveler with no cell phone coverage, this was a must. The reason for no WiFi, according to the error message I received, was because no one had paid the bill. No phone in the room to call reception (which wasn't even in the same building) so I had to walk down the block to speak with someone. I tried to talk to someone at the reception in the other building and they dismissed it and said I could use the WiFi there - but I needed to reach my travel partners overnight and in the morning. The room also had incredibly thin walls so I couldn't sleep all night with the inexplicable crashing sounds coming from upstairs. Room was worth maybe $50, not anything like I paid.
Stayed 1 night in Jun 2018

8/10 Good

Jenna

Liked: Staff & service
Disliked: Room comfort
Great location
Great location for train station which is why we choose this hotel. Check in was at another hotel up the road. Got the option to pick a room. Room was ok, fine for an overnight stay. Shower had nice hot water. Shower gel and soap supplied. Check out was early due to train so 24h manned reception was beneficial for us. Member of staff on reception was helpful and polite. Only issue was the bed. Broken slates meant we had to sleep the other way round but no massive issue for one night stay. Overall an ok hotel room, if it’s location you are looking for this is great!!
Stayed 1 night in Jun 2018

8/10 Good

Julie

Disliked: Property conditions & facilities
Stayed 3 nights in Jun 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is appalling !
Stayed 1 night in Jun 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
This location should never be permitted to operate as a lodging. Three flights of stairs without a lift? Come-on, we are in 2018 not 1818.
Stayed 4 nights in May 2018

8/10 Good

Stacy

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Ok for friends or couple quick stay
Strange set up. It's a single wide five story building in the middle of a long row of buildings. The office (check in) is in the Tophams Hotel about 10 doors down. The room was small and clean, it was ok. The main hallway had water damage and peeling paint. Breakfast is in the Tophams and was pretty good.
Stayed 4 nights in May 2018

2/10 Terrible

George

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pigsty
It was awful: grumpy staff, a disgusting room, smelly and shabby corridors and room, broken sink, damaged furniture and damp! I would never stay in this hotel again. This hotel should be removed from Hotels.com as it is a pigsty!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Overpriced and dilapidated
Awful hotel, I've stayed in nicer hotels in London for half the price.
Stayed 1 night in Apr 2018

4/10 Poor

Martyn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could do so much better.
Disappointed to be in central London with such poor accommodation considering the photos that made it look so nice.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Appalling - don't even consider it!
Wouldn't recommend this hotel at all. Doesn't look anything like it does in the photos they advertise - reality is it's old and in poor condition. They put me in a single room instead of the double booked and when I queried it offered me a double that had a bed totally sunken in the middle. Bathroom was portacabin style, all plastic, bits falling off, tiny shower cubicle, toilet with bits chipping off, I could go on and on. Staff are rude (receptionist didn't look up when I walked up to the check in counter and just said 'yes?' instead of any kind of normal, friendly greeting), unhelpful and customer service is very lacking - sat in the breakfast room for 20 minutes this morning waiting to be asked if I wanted tea or coffee, no one came over so I left - the lady on reception asked if I was already finished and I said no one is serving to which she shrugged. Thoroughly unimpressed and will never return.