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Best Western Richmond Hotel

2.5 star property
Hotel in Richmond with free breakfast and a 24-hour fitness center

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December 2024
January 2025

Photo gallery for Best Western Richmond Hotel

Indoor pool
Front of property - evening/night
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (2nd Floor) | Desk, blackout drapes, iron/ironing board, WiFi
Lobby
Reception

Reviews

7.2 out of 10

Good

Popular amenities

  • Hot Tub
  • Pool
  • Housekeeping
  • Laundry
  • Gym
  • Air conditioning

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (1st Floor)

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (1st Floor) | Desk, blackout drapes, iron/ironing board, WiFi

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (1st Floor)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Microwave
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, blackout drapes, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Microwave
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Desk, blackout drapes, iron/ironing board, WiFi

Standard Room, 1 King Bed, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Microwave
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (2nd Floor)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (2nd Floor) | Desk, blackout drapes, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (2nd Floor)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Microwave
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Desk, blackout drapes, iron/ironing board, WiFi

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Microwave
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Quality Inn Richmond

Pool
Breakfast included
Pet friendly
Parking included
8.8 out of 10, Excellent, (1003)
The price is ￥13,912
￥15,337 total
includes taxes & fees
Dec 24 - Dec 25
Quality Inn Richmond
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About the neighborhood

Map
40475, KY, Richmond, 100 Eastern Bypass

What's nearby

  • Richmond Centre Mall - 14 min walk
  • Eastern Kentucky University - 16 min walk
  • EKU Center for the Arts - 2 min drive
  • Richmond Area Arts Center - 3 min drive
  • Lake Reba - 7 min drive

Getting around

  • Blue Grass Airport (LEX) - 38 min drive

Restaurants

  • ‪Chick-fil-A - ‬7 min walk
  • ‪McDonald's - ‬12 min walk
  • ‪Cook Out - ‬3 min walk
  • ‪Raising Cane's Chicken Fingers - ‬10 min walk
  • ‪Rally's - ‬13 min walk

About this property

Best Western Richmond Hotel

Property highlights
At Best Western Richmond Hotel, you can look forward to a free breakfast buffet, dry cleaning/laundry services, and a 24-hour gym. For some rest and relaxation, visit the spa tub. Free WiFi in public areas and a 24-hour business center are available to all guests.
Other perks include:
  • An indoor pool
  • Free self parking
  • RV/bus/truck parking, express check-out, and a 24-hour front desk
  • A computer station, luggage storage, and coffee/tea in the lobby
  • Guest reviews give top marks for the helpful staff
Room features
All 141 rooms offer comforts such as air conditioning, in addition to amenities like WiFi. Guest reviews highly rate the clean rooms at the property.
More amenities include:
  • Bathrooms with free toiletries and hair dryers
  • LCD TVs with cable channels
  • Wardrobes/closets, refrigerators, and microwaves

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 6:30 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Indoor pool
  • Spa tub

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • Computer station
  • Conference center (2,314 square feet of space)
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Masks are required at the property for guests without COVID-19 vaccination

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 17 years old are not allowed in the fitness facility, and guests under 17 years old are only allowed in the fitness facility with adult supervision

Property is also known as

Best Western Holiday Plaza
Best Western Holiday Plaza Hotel
Best Western Holiday Plaza Hotel Richmond
Best Western Holiday Plaza Richmond
Best Western Richmond
Best Richmond Hotel Richmond
Best Western Richmond Hotel Hotel
Best Western Richmond Hotel Richmond
Best Western Richmond Hotel Hotel Richmond

Frequently asked questions

Does Best Western Richmond Hotel have a pool?

Yes, this property has an indoor pool. Pool access is from 7:00 AM–11:00 PM.

Is Best Western Richmond Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Best Western Richmond Hotel?

Self parking is free at this property.

What time is check-in at Best Western Richmond Hotel?

Check-in start time: 3 PM; Check-in end time: 3:00 AM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Best Western Richmond Hotel?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Best Western Richmond Hotel located?

Situated in Richmond, this hotel is within 1 mi (2 km) of Richmond Centre Mall, Eastern Kentucky University, and EKU Center for the Arts. Alumni Coliseum and Hummel Planetarium are also within 2 mi (3 km).

Best Western Richmond Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 285 out of 1000 reviews" "
Rating 8 - Good. 336 out of 1000 reviews" "
Rating 6 - Okay. 160 out of 1000 reviews" "
Rating 4 - Poor. 113 out of 1000 reviews" "
Rating 2 - Terrible. 106 out of 1000 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Jeff

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2024

6/10 Okay

Regina

Liked: Staff & service
Outside door key entry was broken so door was propped open, so there was no security for entering the property. Hallways were very unappealing. Our entry card did not work well on our door. It took MANY tries to enter. The room appears clean and obviously updated.
Stayed 1 night in Oct 2024

4/10 Poor

kathlene

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2024

2/10 Terrible

Darvina

Disliked: Property conditions & facilities
It wasn’t posted that the hotel was under renovations. At the main desk there was a huge hole wall. Carpets were filthy, smelled, dark and unkept. We checked in went to our room and immediately checked out. The man desk said the renovations were complete???
Stayed 1 night in Oct 2024

6/10 Okay

warren

Stayed 1 night in Oct 2024

4/10 Poor

Lindsay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2024

6/10 Okay

Barbara

Liked: Cleanliness, staff & service, amenities
Staff very kind. Room clean. Area of town a little iffy. Outside door of building unable to lock. Card key did not work in it. Construction in entryway. Very close to interstate, easy access. Exit very busy road. Probably better to not rent rooms in the construction area.
Stayed 1 night in Sep 2024

4/10 Poor

Donald

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
No Hot tub working,,, indoor pool to cold ,,no heat in it,, Said it was 16 miles from where we was going,,but it was 32 miles,,, stayed one night the staff was nice they need to advertise hot tub if it's not working ,, All in all if you need a place to lay your head down for the night,,it was ok
Stayed 3 nights in Oct 2024

6/10 Okay

Elisheba

Traveled with family
Needs updated.
Stayed 1 night in Sep 2024

2/10 Terrible

Jennifer, Bowling Green

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Will never stay there again. You can’t advertise a pool and a hot tub as amenities and the patrons show up and the hot tub is essentially a brown watered cesspool/bog. All that was missing was bullfrogs. The pool was freezing and grimy all around the outside. Didn’t venture into it. The walk to the pool is enchanting with broken glass and discarded room features like ceramic sinks just smashed strewn alongside the sidewalk. I didn’t know if that was a construction thing or just frustrated patrons. I especially loved the fact that the guy at the front desk directed us on how to find the pool and hot tub and didn’t bother to mention the state of it until we returned freezing and mortified where he then proceeded to just advise us to talk to the manager. Well, we didn’t bother. I mean the place reeks like a tossup between a dirty mop and just a rotting mildew smell. You pray to be nose blind. You just pray. If you’re managing a place that buckles under the most basic standards of cleanliness we are not gonna find a common ground. This place gives Best Western a bad name. Someone from Best Western who has no sense of smell and no need for a hot tub needs to venture here and see how this establishment outclasses them all. It’s a good stopping point for booking Best Western ever again. Zero customer service. We didn’t just leave after checkout, we fled.
Stayed 1 night in Oct 2024

2/10 Terrible

Christine

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room. Quiet and the staff was very accommodating. Breakfast was great.
Stayed 1 night in Sep 2024

6/10 Okay

Lisa

Stayed 1 night in Sep 2024

8/10 Good

Candice

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room..they are remodeling so some rooms are older..overall is was quiet
Stayed 1 night in Sep 2024

6/10 Okay

Ryan

Disliked: Property conditions & facilities
Usually a good place to stay 3rd or 4th time being there. Was under renovations and did not list that online for customers.
Stayed 2 nights in Sep 2024

2/10 Terrible

Taylor

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A stay of last resort.
This is a stay you only make out of absolute necessity. If you need a semi-clean place to rest your head while driving on 75 and no where else is available, this place MAY be ok. We arrived at 1:45 to realize no one was working the front desk. A very sweet lady did eventually emerge but informed us that she was simply covering for a colleague and was not authorized to use the computer so I had to wait until the owner who lives on site to get my room key ready. The hallways are spooky, dirty, and smells disgusting. If you imagine a scary movie set in a hotel- this is your scene. The room had a dirty odor, the sheets were stained and disgusting, and the bathroom didn’t drain. But we didn’t see any bugs and the floors were swept. So it at least was sufferable.
Stayed 1 night in Sep 2024

4/10 Poor

Todd

Business traveler, Traveled with family
Disliked: Cleanliness, property conditions & facilities
We didn’t mind the property upgrades, but they put us in our first room, the smoke detector was off the wall wrapped in plastic, when we pulled sheets back there was hair, and lint on the bed and a stain that went through the sheet to the mattress pad… got moved to second room, thanks to good customer service by the night attendant… that room was good, but no toilet paper in the room! Someone needs to retrain cleaning staff…
Stayed 1 night in Sep 2024

4/10 Poor

Charlotte

Traveled with family
Disliked: Property conditions & facilities
The pool was under construction but was not advertised as such and was one reason I reserved the room. Disappointed.
Stayed 1 night in Aug 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible experience, no soap in the public bathroom, rooms didn’t have a phone or remote control for tv then we switched a room and it had dirty sheets, toilet didn’t flush, bathroom door didn’t close and part of ceiling was coming down, to it all off a human public hair in the sheets when the rooms status was “clean” horrible service and will never be back there and I absolutely don’t recommend to you or anyone!
Stayed 1 night in Aug 2024

2/10 Terrible

Carolyn

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Yikes! Renovation is understandable and believe us, this place desperately needs it. However it should probably be done in a manner that doesn’t leave guests feeling unsafe or uncomfortable. Even the newly “ renovated” room we were assigned was so badly done it made us uneasy about security and questioning eating the breakfast. You can be as friendly as humanly possible and pour on the Southern hospitality/charm but it won’t cover up the poor conditions and amenities that leave guests too afraid to use. Exterior doors that didn’t latch//lock. Room drywall was a mess and paint so thick it clogged vents. New flooring uneven, already cracking and not covering all the way to wall. Pool water was green and hot tub murky. Sinks in the hallway. No table lamp and one obnoxious bright white wall sconce for the whole room. The worst Best Western we have been to by far and we are surprised that they are not concerned with branding with this one.
Stayed 1 night in Aug 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Eian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 6 nights in Jul 2024

8/10 Good

Donald

Liked: Staff & service, property conditions & facilities, room comfort
Worth the $$$
No soap in room, at check in. All else great. They brough soap when we called.
Stayed 1 night in Jul 2024

2/10 Terrible

Patrick

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Remodeling till very late at night and no clean towels. We had to go buy our own. Manager never contacted us back.
Stayed 2 nights in Jul 2024