6/10 Okay
Tammy M., Nashville, TN
Oct 19, 2024
Liked: Cleanliness
Not a place to stay last minute
We needed a last minute, 2 day rental. This listing is actually run by another company, outside of VRBO. They have a lengthy verification proces. After they take your money, THEN the listing company comes in and you have to submit a copy of your credit card to them as well as a selfie and your drivers license. I don't feel that is right since they have already taken your money and will not refund it. The online website you have to submit all your documents to (not VRBO) does not work half the time. So, when you attempt to call or do their online chat, no one answers. It is ridiculous. They will not give you the code to answer the front door until you are verified and they won't answer your calls or texts so you can get verified. They take all the ease out of booking through VRBO and they really don't seem to care. I had to resort to calling the VRBO help line where a nice agent connected me to this rental company. They finally gave me my code but it was a 58 minute phone call. I got a text from them that said I had to add my own name to the Front Gate at big Canoe. I've stayed at big Canoe many times and I know that the guest cannot add their own name. The property itself was fine but the bedding smelled of smoke and there were clean sheets in the dryer. It made me wonder if my bedsheets had not been washed. It is a nonsmoking property it was easy to get to and had nice clean towels. I liked the robes too. I just wouldn't stay here Again because. again because of the pname. B
Tammy M.
Stayed 2 nights in Oct 2024