2/10 Terrible
Tanya
Traveled with family
Dec 3, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay at your own risk! We had the most horrific occurrence at this property and the staff and manager were extremely unprofessional. We checked in at 3pm and due to an event on the other side of town we registered picked up our keys and headed out without going to put our stuff in the room. We were mainly concerned with making sure we had our keys as there’s no one working the front desk after 11. We returned at around 1 am and made our way up to the room upon arriving to the door we could hear loud music coming from the room and the door was propped a few inches open. In shock I knocked on the door and to my surprise a young male opened the door followed by a female. I asked them if they were assigned to the room to which they couldn’t answer and appeared to get really nervous. We then went down to the lobby where a security was sitting and manning the cameras that they have on property. I explained to him that we had just arrived to our room and that there were other people occupying the room. He asked to see my room keys and I’d and checked there computer system. He then stated my name back to me and confirmed that I was assigned to the room. I asked if he could go and check the room to see who was in there to which he was reluctant to do. He got on the phone and called the manager and explained the situation and then passed the phone to me. During our talk the manager assured me that she would be back on duty later that day in the afternoon. She also assured me that she w
Tanya
Stayed 1 night in Nov 2024