Hivernage Vacations from ￥169,806

Warm welcome awaits you, staff are friendly and informative. I would stay again.

The customers service was brilliant ( Abdul the morning guys where amazing and friendly ) Beautiful place nice and quiet, however providing a hot water kettle in rooms should be a necessity, we had to pay for tea all the time , the walls needs a new paint they have visible cracks and stains.

We had a lovely stay at Riad Ysalis. Hassan was very attentive and ensured we had a lovely stay. Located in the Northern Medina it is around 30 minutes walk to the main square through the souks, etc. Our driver was able to drop us right outside the door and we could have taxis ordered to the door too so although not as central as some Riads it definitely had its bonuses. The Riad itself was a quiet oasis amongst the chaos of the Medina. The unheated pool is freezing but a great place to pop tired achy feet in on an evening. The rooftop was lovely and we enjoyed a soak in the hot tubs and relaxing on the sunloungers in the sunshine. It gave us chance to relax during our short trip.

We arrived at the Riad late on Friday 22nd November. The reception staff Isham was excellent and very welcoming. We were provided with a cup of mint tea and an overview of the Riad and its facilities. It is fair to say that it has only been opened a short time, however it was clear that customer service is everything. We didn't want for anything and nothing was too much trouble. We were offered some activities to do and went with a guide on the Saturday around various famous land marks, which was interesting. We also booked the Hammam experience within the hotel on the Sunday, however they were having some issues and we were not able to do it. We were offered alternative option elsewhere, however chose to book one ourself, which was excellent and worth doing. Overall we had an excellent stay at Yacouta Riad and Spa I would thoroughly recommend. All the staff were very friendly and helpful. The rooms are decorated to a high standard and the bonus breakfast was welcoming.

The service given in this Road was nothing short of exceptional. From arranging airport transfers to dinner and trip recommendations. Ahmed, the main man, looked after every need meticulously. He provided a data loaded smart phone to ensure we could navigate the surrounding areas to car parks and medina ( the only downside to this trip was navigating the way to ad from the hotel through a rabbit warren of alleyways) Ahmed provided what can only be described as 5 star service during our stay but in particular when serving breakfast and the occasional evening meal we had on site. In addition, Khalid, and the other staff were also extremely helpful and could not do enough for you. So, apart from the slightly anxious (to begin with) episodes of walking to and from the hotel, a superb place to stay.