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"직원분들은 대체로 친절 했으나 석식 조식을 가져가 주시는 나이 많은 여직원분은 친절하지 않았음 가이세키와 조식은 아쉬웠지만 평을 보고 감안하고 간것이라 괜찮았고 동네자체가 너무 이쁘고 제대로 힐링이었다 아마가세 자체가 너무나 이쁘고 역에 계신 아주머니 직원분 넘넘 친절하셨고 그분이 아마가게의 좋은 기억이 8할 이상 하신듯,! 송영버스는 미리 예약하지 않아도 역에 도착하면 그 직원분께서 숙소로 전화해주신다"

"시설과 전망, 부대시설, 룸 컨디션 모두 만족했습니다. 숙소의 와이파이가 다소 불안정하고 느린 걸 제외하면 모든 면에서 만족스럽습니다."

"Lovely, clean, modern hotel less than an hour’s drive from the active summit of mount Aso. The staff were helpful, including giving good recommendations on where to go for dinner"

"Everything is perfect! Staff is so awesome & Ryokan is well maintained. Only concerns are internet connection is bad & the constant phone call buzzing. Our check out is 10am but by 9:40am they’d started buzzing us."

"Public bath very clean. "

"Comfortable stay at Baien resort and walking distance 10 mins to the lake and shopping trip. Took a taxi from Yufuin station and cost JPY800. We enjoyed our stroll and admiring the autum foliage while walking out to the lake. It has 2 nice private onsens and 1 separate public onsen for male and female. Dinner and breakfast were delicious, staff are friendly. Recommended and enjoyable stay. "

"Nice property just off the main street, near train station. It is pet friendly with 3 resident cats roaming around the lobby. You get to book 2 sessions at the baths after checked in, the semi open bath on the 2nd level is popular, while the rooftop bath may not be a good idea in cold weather although the view is great. You get free use of the bicycles for your stay. There is no lift so you have to carry your luggages up and down the stairs."

"Quiet location just a short walk from the train station. Superb ryokan experience with modern amenities throughout. If you’re fortunate enough to get a room with a private onsen, you can enjoy all manner of luxury beyond the available public onsen facilities. A great option to spoil yourself, if even for a night or two. "

"There are many different choices of onsens in the ryokan. The staff are excellent as well, their english proficiency is one of the best I’ve seen as well. Although there were some incidents at the start when we check in, the staffs are very efficient at dealing with it. Overall I’ll recommend anyone who visits Kurokawa onsen to give this ryokan a try"