All guestrooms at Westlake Pearl Suites - By Pegasy Group include comforts such as laptop-friendly workspaces and air conditioning, in addition to amenities like free WiFi and sound-insulated walls.
Awesome hotel. I arrived early and they gave me a free upgrade and early check in. I really thought all of the staff were very friendly and helpful. Upon booking the hotel sent me an email with some useful information.
Its a hotel, but they can also help arrange tours, or transportation.
john
2025 年 3 月に 1 泊滞在
10/10 (非常に良い)
To
2025 年 3 月 26 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Room is neat, clean and luxurious. Staff friendly, support me a lot.
To
2025 年 3 月に 1 泊滞在
10/10 (非常に良い)
duan
家族旅行
2025 年 3 月 24 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
excellent
We are a couple who travel abroad frequently, and have visited more than a dozen countries and stayed in many five-star hotels. However, when we arrived at the Hotel at 7 am on March 23, we met a young front desk receptionist whose service level far exceeded the five-star standard and left a deep impression on us.
The receptionist not only quickly arranged a comfortable rest area for us, but also enthusiastically took us to a nearby restaurant for breakfast, and introduced the local tourist attractions in detail and provided many practical suggestions. What is even more touching is that even after he got off work and went home, he still cared about our situation and was always ready to help.
In the afternoon, when he was on the night shift again, despite his busy work, he still did not forget to properly arrange the room for us and carefully asked us if we had any other needs. He also took the initiative to arrange transportation to the airport for us the next day to ensure that our trip was worry-free. As three elderly travelers, we felt extremely warm and grateful for this.
Now we know his name to be Phong。we firmly believe that it is rare for the VIP Hotel to have such an outstanding employee. We implore the leadership to give this employee a great compliment for his outstanding service and selfless dedication.Seeing that we were old, the hotel management upgraded us to a room with a window for free.
Thank you again for your excellent service,
duan
2025 年 3 月に 1 泊滞在
10/10 (非常に良い)
宿泊されたお客様
2025 年 3 月 23 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Best customer service
This is one of the best hotel I ve stayed in. The room was spacious and very clean. I liked the service too. They provided warm welcome and were always willing to help the customer
宿泊されたお客様
2025 年 3 月に 1 泊滞在
10/10 (非常に良い)
Daniel
出張
2025 年 3 月 21 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The location of the hotel is great. The hotel is easy to find and it has a spectacular view of the lake. Moreover, all of the hotel staff are friendly and they could speak English well. I definitely recommend Westlake Pearl Suite hotel.