They took my payment in full twice. They advised then would return it to my payment card but then said they couldn’t do so until they’ve finished their bank reconciliation.
It’s now been 4 days and I still haven’t received my money back. This has cost me additional forex fees which they say they can’t refund or compensate me for. They gave me a free meal but this doesn’t address the financial loss or the inconvenience
They were very apologetic and this was appreciated but they still haven’t solved the issue.
Samit
2025 年 1 月に 3 泊滞在
8/10 (良い)
Alok
2024 年 11 月 19 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
For the value it provides, its price should be half of what it currently is.
Alok
2024 年 11 月に 5 泊滞在
8/10 (良い)
Harmen
2024 年 11 月 9 日
Harmen
2024 年 11 月に 2 泊滞在
10/10 (非常に良い)
Rayan
出張
2024 年 10 月 24 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Rayan
2024 年 10 月に 2 泊滞在
10/10 (非常に良い)
Veronika、Prague
出張
2024 年 8 月 2 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good accommodation option near NC1, although extremely expensive