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City Bay Palace Hotel

3.0 star property
Relax in style as you gaze out over breathtaking bay views. Discover your perfect blend of tranquility and convenience.

Choose dates to view prices

Photo gallery for City Bay Palace Hotel

Executive Double Room | View from room
View from property
Deluxe Room, Non Smoking, Ocean View | Aerial view
Lobby sitting area
Executive Double Room | View from room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Gym
  • Bar
  • Parking available
  • Parking included
  • Room service
  • Breakfast included
The current price is ￥3,748
￥4,178 total
includes taxes & fees
Feb 24 - Feb 25

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Executive Double Room

Executive Double Room | Minibar, in-room safe, desk, blackout drapes

Executive Double Room

Highlights

Soundproofed
Air conditioning
LCD TV
Blackout drapes/curtains
Bathrobes
Private bathroom
Coffee/tea maker
Free bottled water
  • 48 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double or Twin Room, Non Smoking, City View

Minibar, in-room safe, desk, blackout drapes

Superior Double or Twin Room, Non Smoking, City View

Highlights

Soundproofed
Air conditioning
LCD TV
Blackout drapes/curtains
Bathrobes
Private bathroom
Coffee/tea maker
Free bottled water
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite

Suite | Minibar, in-room safe, desk, blackout drapes

Suite

Highlights

Soundproofed
Air conditioning
LCD TV
Blackout drapes/curtains
Bathrobes
Private bathroom
Coffee/tea maker
Free bottled water
  • 48 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Triple Room

Deluxe Triple Room | Minibar, in-room safe, desk, blackout drapes

Deluxe Triple Room

Highlights

Soundproofed
Air conditioning
LCD TV
Blackout drapes/curtains
Bathrobes
Private bathroom
Coffee/tea maker
Free bottled water
  • 24 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Bed

View all photos for Deluxe Double or Twin Room, City View

Deluxe Double or Twin Room, City View | Minibar, in-room safe, desk, blackout drapes

Deluxe Double or Twin Room, City View

Highlights

Soundproofed
Air conditioning
LCD TV
Blackout drapes/curtains
Bathrobes
Private bathroom
Coffee/tea maker
Free bottled water
  • 29 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, Non Smoking, Ocean View

Deluxe Room, Non Smoking, Ocean View | Minibar, in-room safe, desk, blackout drapes

Deluxe Room, Non Smoking, Ocean View

Highlights

Soundproofed
Air conditioning
LCD TV
Blackout drapes/curtains
Bathrobes
Private bathroom
Coffee/tea maker
Free bottled water
  • 24 sq m
  • Ocean view
  • Sleeps 2
  • 2 Twin Beds

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Exterior

Best Western Premier Sapphire Halong

  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
9.2 out of 10, Wonderful, (68)
The price is ￥7,190
￥8,154 total
includes taxes & fees
Mar 3 - Mar 4
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About the neighborhood

Map
00000, Quang Ninh Province, Ha Long, 156 Le Thanh Tong Str Bach Dang Ha Long, Quang Ninh

What's nearby

  • Halong Bay Marina - 5 min walk
  • Quang Ninh Museum - 3 min drive
  • Dragon Park - 7 min drive
  • Ha Long International Cruise Port - 7 min drive
  • Bai Chay Beach - 13 min drive

Getting around

  • Cai Lan Station - 13 min drive
  • Haiphong (HPH-Cat Bi) - 54 min drive

Restaurants

  • ‪Highlands Coffee - ‬4 min walk
  • ‪GoGi House - Vincom Center Hạ Long - ‬3 min walk
  • ‪Rooftop Cafe & Bar - ‬5 min walk
  • ‪Bánh Cuốn Gốc Bàng - ‬4 min walk
  • ‪Pizza Hut - ‬5 min walk

About this property

City Bay Palace Hotel

Hotel near Halong Bay Marina
You can look forward to free breakfast, an airport shuttle, and a terrace at City Bay Palace Hotel. The on-site restaurant offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a hair salon and dry cleaning/laundry services.
You'll also find perks like:
  • Free self parking
  • A roundtrip airport shuttle (surcharge), express check-in, and concierge services
  • An elevator, luggage storage, and a porter/bellhop
Room features
All 58 rooms offer comforts such as air conditioning and bathrobes, in addition to thoughtful touches like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with tubs or showers and free toiletries
  • Electric kettles, daily housekeeping, and desks

Languages

Chinese (Mandarin), English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) on request
  • Free self parking on site

Food and drink

  • Free breakfast available
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • Elevator

More

  • 1 building
  • 14 floors
  • Banquet hall
  • Built in 2013
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10 PM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

There is no front desk at this property
At check-in, guests must provide a negative PCR COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 1 and up, and test must have been administered no more than 72 hours prior to check-in

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 210000.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: VND 1700000 per vehicle (one way)
  • Rollaway bed fee: VND 210000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Cashless transactions are available

Property is also known as

City Bay Palace
City Bay Palace Halong
City Bay Palace Hotel
City Bay Palace Hotel Halong
City Bay Palace Hotel Ha Long
City Bay Palace Ha Long
City Bay Palace
Hotel City Bay Palace Hotel Ha Long
Ha Long City Bay Palace Hotel Hotel
Hotel City Bay Palace Hotel
City Bay Palace Hotel Hotel
City Bay Palace Hotel Ha Long
City Bay Palace Hotel Hotel Ha Long

Frequently asked questions

Is City Bay Palace Hotel pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at City Bay Palace Hotel?

As of Feb 23, 2025, prices found for a 1-night stay for 2 adults at City Bay Palace Hotel on Feb 24, 2025 start from ￥3,748, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at City Bay Palace Hotel?

Self parking is free at this property.

What time is check-in at City Bay Palace Hotel?

Check-in start time: 2 PM; Check-in end time: 10 PM. Late check-in is available during limited hours.

What time is check-out at City Bay Palace Hotel?

Check-out is at noon.

Does City Bay Palace Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 1700000 per vehicle applies.

Where is City Bay Palace Hotel located?

Located in Hon Gai, this hotel is within a 5-minute walk of Long Tien Pagoda and Halong Bay Marina. Nha Tho Hon Gai Temple and Poem Mountain are also within 15 minutes.

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City Bay Palace Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 40 out of 102 reviews
Rating 8 - Good. 42 out of 102 reviews
Rating 6 - Okay. 15 out of 102 reviews
Rating 4 - Poor. 1 out of 102 reviews
Rating 2 - Terrible. 4 out of 102 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

9.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tram

Staff so nice the rooms are clean
Stayed 2 nights in Mar 2024

10/10 Excellent

Richard

Very nice hotel just old but very clean and good service
Stayed 1 night in Jan 2023

2/10 Terrible

Shaun William

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Noise all day and all night long
Noisiest hotel I have stayed in ever.Outdoor market nearby sets up at 4.45 every morning, people shouting, cars snd bikes constantly hooting horns.The 3rd night the market set up was 3am.The single glazed windows that have broken locks and do not close properly do help help the noise. Forget about the "Free Breakfast" fruit juice, limited fruit and eggs fried untill inedible with bread and butter served in a bleak cold restaurant. The noise is allday long.
Stayed 3 nights in Jan 2023

10/10 Excellent

shiruji43

すぐ横にハロン市場があり、イカのすり身の天ぷらチャームックが美味しかったです。
Stayed 1 night in Apr 2024

8/10 Good

Vaithianathan

Stayed 2 nights in Oct 2023

10/10 Excellent

Ann Ha Van

Stayed 1 night in Mar 2023

10/10 Excellent

SARBOJIT

Stayed 2 nights in Oct 2022

8/10 Good

TOMOO

Stayed 1 night in Aug 2022

8/10 Good

SuJin

Stayed 2 nights in Jul 2022

10/10 Excellent

Dayna

love the hotel! they spoke great english. the room was so clean. the area was so convenient! would recommend two bed rooms if you want a larger room! We loved it!! would definitely recommend
Stayed 3 nights in May 2022

8/10 Good

Giang

Sạch sẽ, tiện nghi và nhân viên rất thân thiện. Rất trung tâm Thành phố, ngay phía trước của chợ Hạ long, rất tiện di chuyển. Giá cả cực kỳ ổn. Nếu quay lại Hạ Long chắc chắn sẽ quay lại ks này.
Stayed 1 night in Dec 2021

8/10 Good

Palle

Nice and friendly hotel
Friendly staff and a quiet place away from the vibrant city. Shuttle bus to the city centre.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Best hotel I stayed at during my Vietnam trip. My room is on the 9th floor and I have the best view of Ha Long Bay. The staff is extremely polite. The hotel is also close to Poem Mountain (Nui Bai Tho) and Ha Long Market. There’s a Circle K opened 24h right across from the hotel too.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Nice, spacious, good breakfast hotel. It's in front of a local market and shopping mall where you can buy foods. I like to stay in this hotel.
Stayed 3 nights in Jan 2020

6/10 Okay

Jonathan

Stayed 1 night in Dec 2019

10/10 Excellent

FREDDIE

over all very recommended
my stay is very comfortable location is very close to shopping and food store
Stayed 1 night in Sep 2019

10/10 Excellent

George

Nice hotel with great view of Ha Long Bay
My wife and I stayed in this hotel the night before our Ha Long Bay cruise and were pleasantly surprised by the nice view we had of the edge of Ha Long Bay. We were glad we chose this hotel. On our cruise we had, of course, great pictures of beautiful Ha Long Bay, but this hotel had the best pictures on land of Ha Long Bay. One group of mountains is very close to the area where this hotel is located in. Picture 45 of 136 here on Hotels.com shows a view from the 14th (top) floor terrace of City Bay Palace (next to their very small gym). The room was nice and clean, and we enjoyed their breakfast buffet. There is a nice park (5 to 10 minute walk) next to the sea that is worth checking out for some good pictures also. This location is about 10 km away from Tuan Chau Island where many of the cruises leave from, so we had to pay for a taxi ride to take us there the day of our cruise (250k vd). I decided I wanted to see Ha Long Bay for longer than just a day or 1 night, so we came from Hanoi a day early and felt glad we did.
Stayed 1 night in Jul 2019

8/10 Good

SHEE LAI

Stayed 2 nights in Jun 2019

6/10 Okay

NAMHO

가격대비 쾌적하고 좋았습니다.
Stayed 4 nights in Apr 2019

10/10 Excellent

PIRESKANG, KEDAH, MALAYSIA

Overall the hotel is in good condition & it is very near to Mount Poem. The staff are very nice & friendly. They help me to book a van for my journey to Hanoi with a reasonable price and it does save my time & money.
Stayed 1 night in Sep 2018

8/10 Good

ELISABETH

Klaxons
Environnement Très bruyant ++++++
Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

Overall experience I would like to commend Mr Anh, Hotel Supervisor,
Stayed 5 nights in Jan 2019

8/10 Good

Thanh

Stayed 1 night in Dec 2018

6/10 Okay

Katrin

Liked: Staff & service
Helt ok, men ikke verdt pengene.
Ganske mye støy fra trafikken ute, kunne ikke ha vindu åpent. Rommet var ganske lite. Greit utvalg til frokost. Sentral beliggelse rett ved det store markedet. Ikke så fornøyd med at nøkkelkortene sluttet å virke lenge før utsjekk. De ringte fra resepsjonen i 11.15 tiden for å høre om jeg skulle sjekke ut, aldri opplevd noe slikt før, syns det var ufint.
Stayed 2 nights in Dec 2018

8/10 Good

Cecilia, Uppsala

Fint hotell I en hel ny stad.Det byggs overallt.
Hotellet var helt ok. Enda naktdelen var att det lag ganska langt fran hamnen. Mycket billigt och det ingick frukost.Taxi fran hamnen till stan 10-15 dollar.
Stayed 1 night in Dec 2018