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"The hot spring is the main reason I booked this hotel for. Unfortunately, we were told on arrival that the hotspring for women were not available. There are plenty of choices cheaper than this hotel if no hot spring provided. I should have choose other hotel if I know hot spring is not available. Also, the bed was placed under the window and there was water leaking from the window to the pillow. We found this problem at the midnight and only staying for one night so we didnt ask the staffs to...

"value for money."

"Amazing onsen and facilities. There’s a space to sit and eat "

"The hotel is within walking distance to the shopping street, plenty of food choices. Easy public transport to tourist attractions such as the castle, gardens etc. "

"Very nice location and service"

"Public bath very clean. "

"Overall I had a good experience at this hotel. It’s location and friendliness of staff were its most attractive features."

"Great hotel but wasn’t offered anything for vip. "

"Very convenient for dining options. "

"The breakfast buffet was a cut above normal and definitely worth paying for."

"It is a 6 minutes walk to the central area of the city. However, it is very close and the location is great. Great hotel and great staff also."

"Great location near tram which goes directly to Kumamoto station. Lots of nice amenities of your choice to pick up in the lobby before you go up the elevator. "