We love Guernville and have stayed on the Russian River many times in vacation rentals. We paid $2960.64 for 7 nights based on photos, the location on the river and our trust in VRBO. We have only dealt with owners on VRBO. This was our first and last time dealing with a property management company. I have photos and videos to document all the complaints on this rental. Upon arrival, there was a giant black widow nest right next to the front door complete with eggs covering the key box. When I entered the home, there were ant traps in every room. There were 5 in the motorhome size bathroom. I began to notice the home was dirty with a layer of dust on all the base boards and trim on the doors and cabinets and ceiling fans. There were cobwebs on the ceilings and along the railings on the back deck. In every single window sill screen track were dead bodies of ants that had not even been vacuumed out. I don't know when the last time this place was thoroughly cleaned. We had driven 5 hours to get there and we were anxious to start our relaxing vacation in the redwoods so we just went with it. The ants started arriving in full force on day 3. They were crawling in the bed, up the walls, everywhere. Then we discovered a yellow jack nest on the inside of the dining room window!! The house was badly maintained in other ways and very neglected. The day before our departure, I emailed Russian River Vacation Homes and told them I was very disappointed in our experience and I was going to leave a 1 Star review. Ellen emailed me back gaslighting me with blame that I should have contacted her sooner, minimizing what I was reporting and deflecting on their lack of responsibility to the client. She also stated in her email that 'all the homes we manage, is professionally cleaned and inspected between guests. It can happen, especially in our rural location, that ants or mice or bugs can make their way inside. It does not mean that the home is not being looked after or cleaned. ' Really Ellen?
We have rented homes on the Russian River prior; no pests and spotless units. In order for RosKamp to meet the standards for VRBO it would take at least 8 to 10 hours for a deep cleaning. The expectation is to arrive to a VRBO home that is clean, maintained and bug free. Those expectations were not met and we are out $2960.64 because we had to stay in squalor~ There is no fixing that Ellen and your company has 23 1 Star reviews on yelp with similar complaints go figure!