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Reviews of Holiday Inn Express Hotel & Suites Grand Forks, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Grand Forks, an IHG Hotel
4051 32nd Ave S, Grand Forks, ND

Reviews

9.2

Wonderful

Rating 10 - Excellent. 482 out of 740 reviews" "
Rating 8 - Good. 204 out of 740 reviews" "
Rating 6 - Okay. 35 out of 740 reviews" "
Rating 4 - Poor. 13 out of 740 reviews" "
Rating 2 - Terrible. 6 out of 740 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Doyle

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were attentive and friendly. Check in was quick and informative. Room was comfortable, modern, and clean. However, the water pressure was extremely low and we could hear people in the room above us walking/running late at night (not complaining about their movement, more about how the sound wasn't muffled enough). It was also difficult to sleep, we were woken up by semi trucks using their J-breaks driving nearby.
Stayed 2 nights in Jan 2025

10/10 Excellent

Robert

Stayed 3 nights in Nov 2024

8/10 Good

Allen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice location and building except for 1 elevator seemed like it needs service, door was making noise. When checking out I wanted to pay cash, the lady was not coming to the front desk for awhile. Was very quiet at around 9:45 am Tuesday
Stayed 2 nights in Dec 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
This was a great stay.
Stayed 2 nights in Dec 2024

10/10 Excellent

Kaylee

Stayed 2 nights in Dec 2024

10/10 Excellent

Lisa

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very personable and professional.
Stayed 1 night in Dec 2024

10/10 Excellent

matthew

Stayed 1 night in Nov 2024

10/10 Excellent

Chantel

Stayed 1 night in Nov 2024

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing
Stayed 2 nights in Nov 2024

2/10 Terrible

Brad

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel staff called Grand Forks Police to have us removed due to "Noise complaints"...... At 2am......while we were in bed sleeping with lights out. We had to drive around at 3am in -15 degrees and find another place to stay with zero refund from Holiday Inn. This is BY FAR the worst hotel experience I've ever encountered!! Holiday Inn Grand Forks should be absolutely embarrassed for themselves. Our team will never use another IHG brand hotel again!
Stayed 3 nights in Nov 2024
Response from Brittani on Dec 2, 2024
Hi Brad,Thank you for sharing your feedback regarding your recent stay. We strive to ensure all our guests enjoy a comfortable and peaceful experience, and our team addresses any situations with care and consideration for everyone involved.If you’d like to discuss this matter further or provide additional details, I encourage you to reach out to me directly by calling the hotel. I’d be happy to clarify any concerns or provide more context regarding our decisions.Thank you for bringing this to our attention. We value your feedback as it helps us continue to uphold the standards we set for our property.

8/10 Good

Claire

Breakfast is good. Availability of luggage trolleys not so good. We do our Christmas shopping there and had loads to carry to our car. Rooms are excessively dry in winter.
Stayed 2 nights in Nov 2024

10/10 Excellent

Trinh

Stayed 1 night in Nov 2024

8/10 Good

George

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for a quick one night stopover, everything promised was delivered, nice stay
Stayed 1 night in Nov 2024

10/10 Excellent

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Well located. Great breakfast! Will return.
Stayed 1 night in Nov 2024

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Rolf

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Rina-Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 4 nights in Aug 2024

8/10 Good

Dustin, Colorado Springs

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Faith is awesome! Really helpful with everything from restaurant choices to local culture! Can’t say enough great things about her!
Stayed 1 night in Nov 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Richard

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE STAFF IS ALWAYS AMAZING HERE!!!
Stayed 2 nights in Oct 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Daphne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are always so friendly and the beds are super comfy :)
Stayed 1 night in Oct 2024

10/10 Excellent

Jessica

Traveled with family and small children, Traveled with family
Everyone from the front desk, to breakfast to housekeeping staff was extremely friendly! Pool is small, but kids still had fun!
Stayed 2 nights in Oct 2024

10/10 Excellent

Jeri, West St Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and clean just as previous reviews by others stated. Would recommend.
Stayed 1 night in Oct 2024

10/10 Excellent

Louie

Stayed 1 night in Oct 2024

10/10 Excellent

Lane

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was in a very convenient location, tons of shopping centers around that happened to be in walking distance, several restaurants in walking distance.
Stayed 2 nights in Sep 2024

10/10 Excellent

Clara Maey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room and excellent service
Stayed 1 night in Aug 2024

8/10 Good

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Helpful staff.
Stayed 2 nights in Sep 2024

10/10 Excellent

Millie

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Medical trip
Room was comfortable but loud and the carpet felt sticky. I wanted to have my shoes on when ever not in bed.
Stayed 1 night in Sep 2024

10/10 Excellent

Ken

Stayed 1 night in Aug 2024

8/10 Good

Jessica

Traveled with partner
Liked: Cleanliness, staff & service
Very clean facility with friendly staff. We had a false fire alarm go off at 3 in the morning one evening. We all had to leave the hotel and wait for staff to give the okay to return. Very frustrating.
Stayed 4 nights in Aug 2024

10/10 Excellent

June

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and spacious room. The free breakfast offers a good selection of hot and cold food.
Stayed 2 nights in Aug 2024

6/10 Okay

Maninder

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
There were mosquitos in our rooms along with wet smell.
Stayed 1 night in Sep 2024

8/10 Good

Maisy Lhi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, but not a great process with checking in
Stayed 2 nights in Aug 2024

6/10 Okay

Lindsay

Room was ok. Not worth what we had to pay. Pool wasnt anything special.
Stayed 3 nights in Aug 2024

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area east walking dustance. Exceptional free breakfast.
Stayed 2 nights in Aug 2024

10/10 Excellent

Heidi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Jessy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Jennifer

Stayed 3 nights in Aug 2024

4/10 Poor

Dawn

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2024

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price and quality. I won't let my wife and I stay in a nasty place. Plus i like feeling I'm on vacation in a hotel, not feeling I'm in an apartment. I had an amazing time so did my wife
Stayed 2 nights in Aug 2024

10/10 Excellent

Taryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice breakfast was delicious
Stayed 1 night in Aug 2024

10/10 Excellent

Francy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed one night everything was great.
Stayed 1 night in Aug 2024

6/10 Okay

Jill

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable lodging with easy access
Stayed 1 night in Aug 2024

10/10 Excellent

Christy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Adeniyi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I love every bit of my stay and my family enjoyed the facilities.
Stayed 3 nights in Aug 2024

10/10 Excellent

Steven

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location right off I-29. Large and well-lit parking lot with plenty of space to park a boat trailer.
Stayed 1 night in Jul 2024

10/10 Excellent

Lowell, Tustin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Aug 2024