2/10 (非常に不満)
Keena F.
2025 年 1 月 11 日
気になった点 : 清潔度
Steer Clear
Upon arriving at the property, we noticed the garage window was broken. The front porch stairs were a hazard, they rocked every time we stepped on them. Upon entering the home there was a strong marijuana smell and we found marijuana residue on the window seals in the kitchen, the couch in the living area and on the beds in the upstairs bedroom. There were also crumbs and stains on the beds in the upper bedroom, as well as debris on the stairs leading to the bedroom. There was mold in the bathroom on the ceiling and walls. The shower lining was disgusting and filled with soap scum. It was clear that the home had not been cleaned and I could go on and on about the uncleanliness of the home. I have photos and videos of everything stated. After driving 14 hours to get to the property, this was not what was expected or what we wanted to deal with. I had to go back and forth with VRBO for at least 5 hours through chat, phone and email to try to get this rectified. The first representative stated the Host refused to provide any compensation as they stated the home was cleaned before we arrived. I had to send more than 25 photos to VRBO and speak with a supervisor to be taken seriously. Unfortunately, we couldn’t leave the day we arrived because it had gotten quite late, so we cleaned what we could and closed the bathroom door for the night. We hightailed it out of there the next morning! The Host refunded 6 of our 7 nights stay along with 75% of the cleaning fee.
Keena F.
2024 年 12 月に 7 泊滞在