Horrible Experience – Uninhabitable Room & No Customer Support
I booked a stay at Super 8 by Wyndham Morton Grove/Chicago through Expedia, and it was an absolute nightmare. Upon checking in, I was given a smoking room—which I was not properly informed about—but I had no idea how unbearable the conditions would be until I entered.
The room was so deeply contaminated with cigarette smoke that the stench was overwhelming, immediately causing severe headaches, nausea, and dizziness. This wasn’t just a smoking room—it was a health hazard.
To make things worse:
• The air conditioning unit was filthy and barely functioning, making the air quality even worse.
• The room was in unacceptable condition, with a stale, toxic odor deeply embedded in the furniture, bedding, and walls.
• The room was simply unlivable—I physically could not stay.
I immediately went to the front desk to report the issue, but I was told that since I booked through Expedia, I had to resolve the matter with them directly. Expedia, however, refused to take responsibility, hiding behind the hotel’s “no refund” policy—even though they were the ones who sold me the room.
Expedia completely failed in customer service by refusing to stand behind their booking. They knowingly allowed me to pay for an uninhabitable, unsafe room and then refused to do anything about it.
I was forced to leave early due to the unbearable conditions, yet Expedia denied my refund, ignoring the serious health concerns involved.
NASTY