Our room had everything we needed, including well-functioning air conditioning. The pool looked nice and the location of the hotel was ideal - many yummy breakfast spots and restaurants right next door, laundry services 30 seconds away, and a 15 minute walk to the night bazaar. The hotel picked us up from the airport free of charge, which we appreciated. However, the woman at the travel and tour information desk was incredibly rude and unhelpful. She was unwilling to answer any of our questions and when we politely asked if she could call to book a dinner cruise for us, she told us to go to the Internet cafe down the road. When we went, we discovered it was closed. We returned and the woman refused to make a simple call for us, despite being on her phone watching YouTube and the desk phone being right beside her. She hardly looked up from her video to speak to us. We were appalled. Furthermore, we were never greeted by the desk staff when we entered the hotel. We felt that they could not care less. Finally, the morning of our departure, we were horrified by a cockroach that was running around our room.