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Bacalar Lagoon Resort

3.0 star property
Beachfront hotel for sun and fun

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December 2024

Photo gallery for Bacalar Lagoon Resort

Property grounds
Property grounds
Property grounds
Villa, 2 Bedrooms, Terrace, Waterfront | 1 bedroom
Local and international cuisine

Reviews

8.2 out of 10

Very good

Popular amenities

  • On private beach
    On private beach
  • Parking included
    Parking included
  • Free WiFi
    Free WiFi
  • Restaurant
    Restaurant
  • Breakfast available
    Breakfast available
  • Bar
    Bar
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Room options

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Showing 4 of 4 rooms

View all photos for Deluxe Villa, 2 Bedrooms

Deluxe Villa, 2 Bedrooms | 1 bedroom

Deluxe Villa, 2 Bedrooms

Highlights

Separate dining area
2 bedrooms
Ceiling fan
Private bathroom
Wardrobe or closet
Daily housekeeping
Mobile key entry
  • 49 sq m
  • Water view
  • Sleeps 5
  • 1 King Bed and 1 Large Twin Bunk Bed

View all photos for Villa, 1 Queen Bed, Terrace

1 bedroom

Villa, 1 Queen Bed, Terrace

Highlights

Terrace
Separate dining area
Separate bedroom
Ceiling fan
Private bathroom
Wardrobe or closet
Daily housekeeping
Mobile key entry
  • 30 sq m
  • Lagoon view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Villa, 2 Bedrooms, Terrace, Waterfront

1 bedroom

Villa, 2 Bedrooms, Terrace, Waterfront

Highlights

Terrace
Separate dining area
2 bedrooms
Ceiling fan
Private bathroom
Wardrobe or closet
Daily housekeeping
Mobile key entry
  • 36 sq m
  • Lagoon view
  • Sleeps 5
  • 1 Queen Bed and 1 Large Twin Bunk Bed

View all photos for Villa, 1 bedroom, terrace, in front of the lagoon

Villa, 1 bedroom, terrace, in front of the lagoon | 1 bedroom

Villa, 1 bedroom, terrace, in front of the lagoon

Highlights

Terrace
Separate dining area
Separate bedroom
Ceiling fan
Private bathroom
Wardrobe or closet
Daily housekeeping
Mobile key entry
  • 30 sq m
  • Lagoon view
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Map
77923, QROO, Pedro A. Santos, Camino Costero Lote 21

What's nearby

  • Lake Bacalar - 3 min walk
  • Chacchoben Ruins - 23 min drive
  • Laguna Bacalar Ecological Park - 42 min drive
  • Fort of San Felipe - 44 min drive
  • Cenote Cocalitos - 46 min drive

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 76 min drive

Restaurants

  • ‪Tah Estrada Alberto - ‬25 min drive
  • ‪Laguna Azul - ‬10 min drive
  • ‪Tacos Hernandez - ‬25 min drive
  • ‪Jugo de Piña - ‬16 min drive

About this property

Bacalar Lagoon Resort

Hotel near Lake Bacalar
A beach bar, a terrace, and a garden are just a few of the amenities provided at Bacalar Lagoon Resort. With a private beach, sun loungers, and snorkeling, this hotel is the perfect place to soak up some sun. Be sure to enjoy local and international cuisine at the on-site family restaurant. Free WiFi in public areas and a bar are available to all guests.
You'll also enjoy perks such as:
  • Free self parking
  • Cooked-to-order breakfast (surcharge), a roundtrip airport shuttle (surcharge), and beach umbrellas
  • Luggage storage, tour/ticket assistance, and smoke-free premises
  • Guest reviews say good things about the overall condition
Room features
All guestrooms at Bacalar Lagoon Resort include comforts such as separate dining areas.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Wardrobes/closets, separate dining areas, and ceiling fans

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free secured self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:00 AM for a fee: USD 5 to 10 for adults and USD 5 to 10 for children
  • A bar/lounge
  • A beach bar
  • A restaurant

Things to do

  • Kayaking
  • Snorkeling

Family friendly

  • Separate bedroom
  • Separate in-room dining area

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • On a lake
  • On a private beach
  • Terrace

Accessibility

  • No elevator

More

  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Separate dining area

More

  • Ceiling fan
  • Electrical adapters
  • Mobile key entry
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:30 AM - 9:30 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 5 to 10 for adults, and USD 5 to 10 for children
  • Airport shuttle fee: USD 50 per vehicle (roundtrip, maximum occupancy 5)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a first aid kit, and window guards

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Bacalar Lagoon Resort Pedro A. Santos
Bacalar Lagoon Resort
Bacalar Lagoon Pedro A. Santos
Bacalar Lagoon Resort Hotel
Bacalar Lagoon Resort Pedro A. Santos
Bacalar Lagoon Resort Hotel Pedro A. Santos

Frequently asked questions

Is Bacalar Lagoon Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at Bacalar Lagoon Resort?

Self parking is free at this property.

What time is check-in at Bacalar Lagoon Resort?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Bacalar Lagoon Resort?

Check-out is at noon.

Does Bacalar Lagoon Resort provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 50 per vehicle applies.

Where is Bacalar Lagoon Resort located?

Nestled on the beach, this Pedro A. Santos hotel is 0.2 mi (0.2 km) from Lake Bacalar and 9.1 mi (14.6 km) from Chacchoben Ruins. Laguna Bacalar Ecological Park and Cenote Negro are also within 32 mi (52 km).

Bacalar Lagoon Resort Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 117 out of 212 reviews" "
Rating 8 - Good. 49 out of 212 reviews" "
Rating 6 - Okay. 19 out of 212 reviews" "
Rating 4 - Poor. 13 out of 212 reviews" "
Rating 2 - Terrible. 14 out of 212 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

francesca

Stayed 1 night in Feb 2022

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing spot for a quick getaway - The lagoon is a special place! Roberto was so helpful and I really enjoyed my stay! Thank you
Stayed 1 night in Dec 2021

10/10 Excellent

Paula

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is nestled in a lush and fertile jungle setting. Conveniently located off the 307 between Chetumal and Tulum, this tropical and inspired facility is an undiscovered gem and is an absolute paradise beckoning anyone looking for a peaceful and laid back visit with the gorgeous lagoon views, the Mexican sunrise, and a truly restorative vacation. The proprietor, Roberto, and his wife are gracious and welcoming hosts eager to share their slice of heaven with their guests. Roberto was a true host in every sense of the word. He was quick to accommodate our last minute reservation and extended more kindness and consideration than I’ve ever encountered from any staff during all of my travels. Our meal was cooked to order by a local chef and the quality was astounding. The property itself is uniquely designed with villas that blend perfectly into the setting and contribute to the overall beauty. Every part of the facility is well cared for and spotlessly clean. There are covered decks with loungers which extend over the lagoon and allow for spectacular views. I highly recommend trying this place. You won’t regret it.
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Really I place to unwind and relax in solitude. The location was a bit unique and isolated so if you want to be near town this is not the best location. Now if you are looking for a real getaway then this is the place no crowds and pleanty of beach!
Stayed 2 nights in Feb 2020

4/10 Poor

Yosef

Disliked: Property conditions & facilities, room comfort
Great beach, terrible room
The resort is nice, I think it had a great potential. The problem was that we did not had hot water, no air condition, and room was very poor. Food was good, and the beach is great. We booked 2 night, and left after one night
Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveler

Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was fantastic, absolutely everything. The lake, staff , food, was perfect. Would highly recommend, bit of a long drive from Playa Carmen but definitely worth it. The water at the lake is truly magnificent. Clearest water ive ever seen. Mosquitoes are a bit of a nuisance,bring OFF!. Our cabana was right in front of the lake, amazing morning sunrises. If you have extra days, do come down here, you won’t regret it.! You’ll love it.!
Stayed 1 night in May 2019

10/10 Excellent

Dolores

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must go
Great place to relax and enjoy.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is self sustaining so no generator, no power. Be aware. No outlets either :). There is no "beach" per se, you have to use the pier and a ladder... but its super quiet and private. Get an SUV to drive there... :) the water is super clean on a good day, wind makes I a bit muddy. the little huts are cute, no air condition, just vents.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one windy day/night. Did not use the restaurant for any meals as we wanted to explore Bacalar. The drive into the resort was lovely as there are pineapple groves and other crops. It out a ways not sure about transportation if you do not have a car. I was concerned about the groups from cruise ship but there was plenty of room for us to swim and lounge along the lake.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bacalar Lagoon Resort is centrally located to visit Bacalar, Mayan sites, and beach at Mahahual by car. It is perfect for relaxation away from crowded tourist spots. Swimming on the beautiful freshwater lagoon and use of kayaks any time are great features of the place.It is great for birdwatching in early morning and at dusk. Restaurant is open to guests all of the time. Only deterrent is that you need a car to stay here as it is 8 km on gravel road from main highway.
Stayed 7 nights in Feb 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It’s a wonderful hotel almost in the middle of nowhere. All of the staff was very attentive and very kind. They even waited for us in the kitchen so that we could get dinner the day we arrived (it was kind of late). I haven’t seen more stars at night in my life! And the lagoon is very beautiful and quiet. My girlfriend and I loved that we could take a kayak boat to row along the lagoon. We want to go back soon
Stayed 1 night in Jan 2019

8/10 Good

Veronique, France

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property well located. you have canoes at your disposal, which is very convenient to enjoy more of the lagoon. little problem with wifi when your villa is not next to the reception. very nice staff. Bacalar was the best part of our trip.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveler

Stayed 2 nights in Nov 2018

2/10 Terrible

Dioselina

Liked: Cleanliness, property conditions & facilities, room comfort
The place is pretty clean and very nice view. Food is good but expensive. A lot of mosquitos and in general my stay wouldve been better if the owner was not so rude and felt my kids were welcomed. She had a lot of rules I will not recommend it to people that are trying to enjoy your vacations.
Stayed 3 nights in Sep 2018

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 4 nights in Aug 2018

6/10 Okay

Mayela, Houston

Liked: Cleanliness, staff & service
Disliked: Room comfort
The place is beautiful. It had rained a lot the night before we got there and it was hard to get through the 3.5 km of dirt road so once we got to the place we did not want to leave to visit the ruins or do other activities. The cabañas are as described except that the ones closer to the lagoon do not have A/C. We talked to the front desk about this but they said there was nothing they could do. This was a major issue for us. As soon as the sun came down the place was full of mosquitoes so we could not be outside (even with bug spray) and inside the cabin was extremely hot. We did not sleep at all. We had booked (and prepaid) for 2 nights and left immediately after the first night to find other accommodations.
Stayed 2 nights in Aug 2018

10/10 Excellent

Marisol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PARADISE UNIQUE PLACE LOVE IT!!!
I was really happy at the resort because it felt private and you were disconnected from everything because it was in the middle of nothing.The food and service were great too. I will definitely come back!!! If you drive your car will be better you can go to Bacalar take boat tour, visit Chacchoben ruins, and we recommend to arrive Chetumal airport because Cancún is really far.
Stayed 3 nights in May 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
Disliked: Staff & service
Excellent location but stay was ruined...
We were looking for a place right on the water, far-far from the city and any industrial noise, that is blended with the nature, and comfortable for relaxing and peaceful vacation. Place is really beautiful - it's even more impressive then on a picture, but stay was ruined with construction work (you hear hammering entire day) and organized groups of tourists that arrive midday making lots of noise and disturbing peace. Furthermore food was mediocre and staff would get your order incorrectly or forget something that you ordered even when you are only one in the restaurant. Rooms were clean and nice but be aware that there is no AC in every room and also that its disabled in those that have till think June.
Stayed 2 nights in Apr 2018

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great wee spot
We stayed for two nights and loved every minute at Bacalar Lagoon Resort. The staff were great. They sent us an email with directions before our arrival which was lovely. It was very relaxing and we felt like we were in our own wee world. It has its own lagoon and includes the use of the kayaks. Bacalar township is a 30min drive so a car is a must. Would love to stay again.

10/10 Excellent

Ivonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
March 2018 Trip
Very quiet, this place is beautiful and you can definitely relax in this place it is more of a place to get away from all the noise and service. They do have wifi but it really didn't work in our room only outside by the lagoon or restaurant. No TV which is good and bad because since it is very lonely you really runout of options to do. I would recommend at least getting a better internet service. Other than that it was so beautiful and staff was so friendly and felt safe. It looks like they are building more houses which is good because it only has a few huts. Food is okay not the best but I would recommend going out to eat early too because to get to the resort you have to go through the forest literally and you might get lost since its pitch black.
Stayed 2 nights in Mar 2018

10/10 Excellent

jim, kamloops

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right on the lagoon. Beautiful warm fresh water.
Another day in paradise. The rooms are clean and comfortable. The staff are very friendly. You just can not beat the view of the lagoon. It was nice to have fresh water to swim in and get away from the smell of the ocean as the sargassum problem is getting very bad on the coast
Stayed 1 night in Mar 2018

4/10 Poor

Maribel Ivette

Liked: Cleanliness
Disliked: Staff & service, room comfort
Good is not enough
It is really a hotel far away from everything You NEED a car to get there, the hotel doesn’t have a good and continuous kitchen. Better look for another one

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peace and tranquility
Off roading in our Mercedes e350 to get here was an experience but once we arrived! All I can say is wow. It’s so clean and the people here were excellent to us.
Stayed 1 night in Feb 2018