2/10 Terrible
Erron B.
Sep 17, 2024
Liked: Cleanliness
Terrible communication.
Arrived on Friday to check out the property. Set up from 10-12 on Saturday for our wedding on Saturday night 5pm. Our friends arrived at 2:30pm to drop off some supplies when they found that EVERYTHING had been taken down and the owner entered the house and took our things and placed them in a pile inside the house and outside without EVER sending us a message. They immediately called us and I asked them to knock on the front door. No asset but after a few minutes the owner stepped out to talk to me on their phone. She advised me that we had only rented for Friday and VRBO did not reserve Saturday night for us. I confirmed that this was correct to be fair to the owner. Our poor review is due to the fact that if we were to leave the property by Saturday 11am, why did she not alert us when she saw through her outdoor cameras that we were setting up until almost 12pm on Saturday and the fact that we only passed by for a little over an hour on Friday to check out the house and levees some things there for our wedding? We never used the house!!!! And then when she won’t there on Saturday, instead of touching out personals items, why weren’t we alerted to the error and advised to come immediately to pick them up? Not to mention that we are still missing two large Hexclad pots as with their lids and our Uno no mercy game? We are beside ourselves with the lack of respect of how this all ended. We accept that the error was not hers, but it become hers when she did not communicate!!
Erron B.
Stayed 1 night in Sep 2024