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Grand Park Royal Cancun - All Inclusive

4.0 star property
On beach with 2 outdoor pools, near La Isla Shopping Mall

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Park Royal Cancun - All Inclusive

Aerial view
Deluxe Ocean View | Living area | 40-inch LED TV with satellite channels, TV, iPod dock
Exterior
2 outdoor pools, pool umbrellas, sun loungers
Sports facility
VIP Access

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • All inclusive
  • Hot Tub
  • Pool
  • Gym
  • Room service
The price is ￥83,002
￥83,940 total
includes taxes & fees
Jan 4 - Jan 5, 2025

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Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Deluxe Ocean View King

Free minibar, in-room safe, desk, laptop workspace

Deluxe Ocean View King

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
Rainfall showerhead
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Villa Deluxe Twin

Free minibar, in-room safe, desk, laptop workspace

Villa Deluxe Twin

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
Rainfall showerhead
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Master Suite

Master Suite | Free minibar, in-room safe, desk, laptop workspace

Master Suite

Highlights

Furnished balcony or patio
Air conditioning
Free cribs/infant beds
Free minibar items
LED TV
Blackout drapes/curtains
Separate bedroom
Eco-friendly toiletries
  • 83 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed and 1 Double Murphy Bed

View all photos for Royal Master Suite

Royal Master Suite | Living area | 40-inch LED TV with satellite channels, TV, iPod dock

Royal Master Suite

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
Rainfall showerhead
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Swim Up-King

Free minibar, in-room safe, desk, laptop workspace

Luxury Swim Up-King

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
Rainfall showerhead
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Royal Suite

Grand Royal Suite | Free minibar, in-room safe, desk, laptop workspace

Grand Royal Suite

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
Rainfall showerhead
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premier Ocean Front King

Free minibar, in-room safe, desk, laptop workspace

Premier Ocean Front King

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
Rainfall showerhead
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean View Twin

Free minibar, in-room safe, desk, laptop workspace

Deluxe Ocean View Twin

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
Rainfall showerhead
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Superior Ocean Front

Premier Superior Ocean Front | Free minibar, in-room safe, desk, laptop workspace

Premier Superior Ocean Front

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
Rainfall showerhead
  • 41 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room King

Free minibar, in-room safe, desk, laptop workspace

Deluxe Room King

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
Rainfall showerhead
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Ocean Front Twin

Free minibar, in-room safe, desk, laptop workspace

Premier Ocean Front Twin

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
Rainfall showerhead
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Room King

Free minibar, in-room safe, desk, laptop workspace

Premier Room King

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
Rainfall showerhead
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Royal Suite King

Royal Suite King | Free minibar, in-room safe, desk, laptop workspace

Royal Suite King

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private indoor spa tub
Air conditioning
Club Lounge
Free minibar items
LED TV
  • 83 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean View

Deluxe Ocean View | Free minibar, in-room safe, desk, laptop workspace

Deluxe Ocean View

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
Rainfall showerhead
  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Villa Deluxe

Garden view

Villa Deluxe

Highlights

Furnished balcony or patio
Air conditioning
Club Lounge
Free cribs/infant beds
Free minibar items
LED TV
Blackout drapes/curtains
Separate bedroom
  • 52 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Premier Ocean Front

Premier Ocean Front | Free minibar, in-room safe, desk, laptop workspace

Premier Ocean Front

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
Rainfall showerhead
  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite Double

Royal Suite Double | Free minibar, in-room safe, desk, laptop workspace

Royal Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Ceiling fan
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Villa Junior Suite Plunge Pool

Garden view

Villa Junior Suite Plunge Pool

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Club Lounge
Free cribs/infant beds
Free minibar items
LED TV
Blackout drapes/curtains
  • 62 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Villa Master Suite Plunge Pool

Garden view

Villa Master Suite Plunge Pool

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Club Lounge
Free cribs/infant beds
Free minibar items
  • 81 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Swim up

Deluxe Swim up | Free minibar, in-room safe, desk, laptop workspace

Deluxe Swim up

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Club Lounge
Free minibar items
LED TV
Blackout drapes/curtains
Eco-friendly toiletries
  • 65 sq m
  • Ocean view
  • Sleeps 4

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￥56,334 total
includes taxes & fees
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About the neighborhood

Map
77500, QROO, Cancun, Boulevard Kukulkan Km 10.5, Zona Hotelera

What's nearby

  • Chac Mool Beach - 13 min walk - 1.1 km
  • Forum Beach - 2 min drive - 1.6 km
  • Cancun Convention Center - 3 min drive - 1.8 km
  • Gaviota Azul Beach - 3 min drive - 2.2 km
  • La Isla Shopping Mall - 5 min drive - 4.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Snack Grand Park - ‬3 min walk
  • El Mirador
  • ‪Lobby Bar - ‬7 min walk
  • ‪Bubba Gump Shrimp Co. - ‬10 min walk
  • ‪Café Solé - ‬2 min walk

About this property

Grand Park Royal Cancun - All Inclusive

All-inclusive property near La Isla Shopping Mall
Located close to Cancun Convention Center, Grand Park Royal Cancun - All Inclusive provides a swim-up bar, a poolside bar, and a grocery/convenience store. With amenities like a beachfront location and sun loungers, this property is the perfect place to soak up the sun. Treat yourself to a body treatment, reflexology, or a facial at Spa Fitness Center, the onsite spa. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. In addition to a rooftop terrace and shopping on site, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Swimming pool with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking and valet parking
  • An area shuttle, 2 outdoor pools, and a front-desk safe
  • A ballroom, 6 meeting rooms, and luggage storage
  • Guest reviews give top marks for the beach locale, pool, and helpful staff
Room features
All 247 rooms include comforts such as 24-hour room service and laptop-compatible safes, as well as perks like laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the clean rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with rainfall showers and eco-friendly toiletries
  • 40-inch LED TVs with premium channels
  • Furnished balconies or patios, wardrobes/closets, and coffee/tea makers

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
24-hour room service
In-room minibar (some restrictions)
Dining availability limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Soccer
Volleyball

Lessons/classes/games

Dancing
Water fitness

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Café Sole
  • El Mirador
  • Flor de Sal
  • Grand Prime Rib House
  • Koi

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Gym
  • Shopping
  • Spa tub

Family friendly

  • 2 outdoor pools
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • 7,535 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (51 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (43 inches high)

More

  • 4 buildings
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • No plastic water bottles
  • Reusable cups
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LED TV with premium cable/satellite channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
This property enforces a strict dress code in the restaurants.
All guests, including children, are required to present a valid government-issued ID card at check-in. Accompanying minors need to show a birth certificate or school ID with a photo.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: USD 6 per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)
  • Facilities fee: USD 8 per person, per day and includes use of: fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses wind energy
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 13 years old are not allowed in the spa

Property is also known as

Cancun Grand Park Royal
Cancun Grand Park Royal Caribe
Grand Park Royal Cancun Caribe
Grand Park Royal Caribe All Inclusive
Grand Park Royal Cancun Caribe All Inclusive Hotel
Grand Park Royal Caribe All Inclusive Hotel
Grand Park Royal Cancun Caribe All Inclusive
Grand Park Royal Caribe
Grand Park Royal Luxury Resort All Inclusive
Grand Park Royal Luxury Cancun All Inclusive
Grand Park Royal Luxury All Inclusive
Park Royal Resort Inclusive
Park Royal Cancun Inclusive
Grand Park Royal Luxury Resort Cancun All Inclusive
Hotel Grand Park Royal Luxury Resort Cancun - All Inclusive
Grand Park Royal Luxury Resort Cancun All Inclusive
Grand Park Royal Luxury Resort All Inclusive
Grand Park Royal Luxury Cancun All Inclusive
Grand Park Royal Luxury Resort Cancun - All Inclusive Cancun
Grand Park Royal Luxury All Inclusive
Grand Park Royal Cancun Caribe All Inclusive
Park Royal Cancun Inclusive
Grand Park Royal Luxury Cancun All Inclusive
Grand Park Royal Cancun Caribe All Inclusive
Grand Park Royal Cancun - All Inclusive Cancun
Grand Park Royal Luxury Resort Cancun - All Inclusive Cancun
Grand Park Royal Cancun Caribe All Inclusive
Grand Park Royal Luxury Resort All Inclusive
Grand Park Royal Luxury All Inclusive
Grand Park Royal Luxury Resort Cancun All Inclusive
Grand Park Royal Cancun - All Inclusive All-inclusive property

Frequently asked questions

Does Grand Park Royal Cancun - All Inclusive have a pool?

Yes, this property has 2 outdoor pools.

How much does it cost to stay at Grand Park Royal Cancun - All Inclusive?

As of Dec 22, 2024, prices found for a 1-night stay for 2 adults at Grand Park Royal Cancun - All Inclusive on Jan 4, 2025 start from ￥83,002, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Park Royal Cancun - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Park Royal Cancun - All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Grand Park Royal Cancun - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Grand Park Royal Cancun - All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Grand Park Royal Cancun - All Inclusive?

Yes, the property is all-inclusive. Food and beverages are included (with some restrictions), and activities include soccer, volleyball, water fitness classes, and more.

Where is Grand Park Royal Cancun - All Inclusive located?

Nestled on the beach, this Zona Hotelera property is within 1 mi (2 km) of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park, La Isla Shopping Mall, and Cancun Convention Center. Chac Mool Beach and Forum Beach are also within 1 mi (2 km).

Grand Park Royal Cancun - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1160 out of 2354 reviews" "
Rating 8 - Good. 603 out of 2354 reviews" "
Rating 6 - Okay. 299 out of 2354 reviews" "
Rating 4 - Poor. 144 out of 2354 reviews" "
Rating 2 - Terrible. 148 out of 2354 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Sydney Paige

Disliked: Property conditions & facilities

4/10 Poor

Sonam, Hallettsville

Traveled with family and small children
Stayed 6 nights in Dec 2024

10/10 Excellent

Xenia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They're renovating the main pool currently. Too bad for the guests but great for future guests
Stayed 7 nights in Dec 2024

10/10 Excellent

Randall

Traveled with family
Liked: Cleanliness, staff & service
This is our 3rd time visiting this property! The staff is absolutely the best! Very friendly, helpful and always smiling and willing to assist. Furthermore our butler Jessica is so amazing and has been great every time we visit! She is very knowledgeable of the property and helped us with booking restaurants, cabanas, and anything else we need she would be able to assist! Also, Marie Josè works for the excursions and events part of the resort. She helped us book some excursions on several occasions. She’s very nice, knowledgeable of the different things you can do in Cancun! Definitely recommend her when staying there! The only thing this time that was a bummer was the construction on the pool. 😞 We wished it would have already been finished but we understand resorts have to make renovations so we didn’t let it prevent us from having a great time. The other pool on the resort was open and is nice also. This place is great and we will be back again in the future. As someone who has been here 3x I highly recommend this resort!
Stayed 4 nights in Nov 2024

10/10 Excellent

Gherlyn Marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience, I loved that the beach was super close! The restaurants had amazing food options… the buffett could have been better. Entertainment was great! Loved the fun dancing lesson. Would definitely come back!
Stayed 3 nights in Dec 2024

4/10 Poor

Genavieve

Traveled with group, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was completely under construction when we arrived. Very disappointing as Expedia did not disclose any warning. We spoke to the resort directly and they were very friendly but unfortunately this is Expedia’s fault as they are in charge of advertising the necessary information. Highly disappointed. I’ve been trying to get in touch with Expedia but of course I have not heard anything back! There is nothing wrong with this resort. This is Expedia's fault. Do as much research as possible before booking any resorts as they will not disclose any information that may lean you towards a different resort!
Stayed 6 nights in Dec 2024

6/10 Okay

Richard

Stayed 4 nights in Dec 2024

6/10 Okay

Ronak

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 7 nights in Dec 2024

6/10 Okay

Cira

Traveled with family and small children
Liked: Staff & service, amenities
They have a lot construction
Stayed 3 nights in Dec 2024

6/10 Okay

Deepesh Ashok

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful experience
Stayed 7 nights in Dec 2024

10/10 Excellent

Benny

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love coming back to this property mainly because of the courteous staff. Well among other reasons are feeling safe, perfect location close to everything I wanted to be, easy public transportation. Though a portion of the property are being renovated, it did not bother my stay at all. There are other areas within the premises you can find to relax.
Stayed 7 nights in Dec 2024

8/10 Good

Claudia Ibeth

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was amazing. But if you travel with children below 4 years is not available options for play with water (pool)
Stayed 4 nights in Dec 2024

10/10 Excellent

Marie L

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not revive any information prior to stay that pool was under construction. Smaller pool was crowded. Not given any VIP upgrades for Expedia status.
Stayed 5 nights in Nov 2024

8/10 Good

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Honestly. False advertising. They have a huge center pool in all the pictures that wasn’t even open when we arrived it was all under construction. Completely misleading. Other than that it was a wonderful stay.
Stayed 5 nights in Dec 2024

10/10 Excellent

Vanessa Lynn, Fresno

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked that there was a bus stop right outside the hotel. You can pay $1 to get you to any destination on the hotel strip. The hotel staff was so nice and the hotel itself was clean. They were doing construction while we were there which was a bummer, but I do know once that is complete the hotel will be beautiful. It’s walkable to the beach and you can use the beach cabanas!
Stayed 4 nights in Dec 2024

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location walking distance to entertainment and shopping areas. Clean and beautiful views excellent service, stuff are very nice.
Stayed 5 nights in Dec 2024

6/10 Okay

Kim, Folsom

Traveled with family
Liked: Cleanliness, staff & service
Property is undergoing major renovations. One tower is fully gutted/being rebuilt; and the entire main pool complex is not usable either. Adult pool is open for everyone. That being said, the premium tower we stayed in had amazing beach front views, and was far enough from the construction that it wasn’t super intrusive. The resort has wonderful staff and service. Our VIP butler Yajahira was fabulous—booking restaurants and beach cabanas for us and helping plan excursions. Food is average for an all inclusive; the buffet was hit or miss, but we really enjoyed the Italian and Asian themed restaurants. Would probably stay here again once the construction is finished.
Stayed 6 nights in Nov 2024

10/10 Excellent

Deep Uday

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was up to mark best decision of mine to take this resort there is only small negative point is not many veg options. Except that must go resort. Its near to downtown and many small shopping places!!!
Stayed 5 nights in Dec 2024

2/10 Terrible

Eugene

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
There is a giant construction happening at the hotel which was not disclosed anywhere. The pool is closed, half of the restaurants are closed, it’s loud from 8am to 8pm so you can’t even open the balcony door to enjoy the views. Food is terrible and extremely limited. Service is also bad. Very understaffed hotel with huge lines everywhere, from check-in to restaurants.

2/10 Terrible

Justus

Traveled with partner
Disliked: Amenities
Very disappointed. I’m mad we stayed at this property. The construction was obnoxious and such an inconvenience. We didn’t know there would be construction on the pool OUTSIDE OF OUR ROOM. So loud and so ugly to look at. We would’ve chosen a different property had we known. Also the food was so gross. I’m not even picky but it was terrible. Me and my husband didn’t like most of the food there.
Stayed 5 nights in Dec 2024

10/10 Excellent

Ray Ford

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Did not know when we book that the property was under construction. Staff did everything to accommodate us. We were especially pleased with our Butler Jessica and will visit the resort again because of her excellent customer service!!! She made our stay absolutely enjoyable in spite of the on going construction! THANK YOU JESSICA!!!
Stayed 8 nights in Nov 2024

10/10 Excellent

Brandy

Stayed 1 night in Nov 2024

10/10 Excellent

NARESH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

2/10 Terrible

Alina

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Food not many options, poor entertainment
Stayed 7 nights in Nov 2024

10/10 Excellent

Heinrich

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Once we got to our renovated room it was Great, they are renovating this place so it is noisy, but i bet Once its done it's gonna be a greater place, other then the construction this place was perfect, great food and friendly people....
Stayed 7 nights in Nov 2024