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Grand Park Royal Cancun - All Inclusive

4.0 star property
Beachfront property with relaxing spa services

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Park Royal Cancun - All Inclusive

Aerial view
Front of property
Front of property
On the beach, sun loungers, beach towels
4 bars/lounges, swim-up bar, poolside bar
VIP Access

Reviews

8.2 out of 10

Very good

Popular amenities

  • All inclusive
    All inclusive
  • Bar
    Bar
  • Hot Tub
    Hot Tub
  • Pool
    Pool
  • Gym
    Gym
  • Room service
    Room service
The price is ￥60,722
￥61,654 total
includes taxes & fees
Dec 1 - Dec 2

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Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Deluxe Ocean View King

Free minibar, in-room safe, desk, laptop workspace

Deluxe Ocean View King

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout drapes/curtains
Private bathroom
Rainfall showerhead
Hair dryer
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Villa Deluxe Twin

Free minibar, in-room safe, desk, laptop workspace

Villa Deluxe Twin

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout drapes/curtains
Private bathroom
Rainfall showerhead
Hair dryer
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Master Suite

Master Suite | Free minibar, in-room safe, desk, laptop workspace

Master Suite

Highlights

Furnished balcony or patio
Air conditioning
Free cribs/infant beds
Free minibar items
LED TV
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 83 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed and 1 Double Murphy Bed

View all photos for Royal Master Suite

Royal Master Suite | Living area | 40-inch LED TV with satellite channels, TV, iPod dock

Royal Master Suite

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout drapes/curtains
Private bathroom
Rainfall showerhead
Hair dryer
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Swim Up-King

Free minibar, in-room safe, desk, laptop workspace

Luxury Swim Up-King

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout drapes/curtains
Private bathroom
Rainfall showerhead
Hair dryer
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Royal Suite

Grand Royal Suite | Free minibar, in-room safe, desk, laptop workspace

Grand Royal Suite

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout drapes/curtains
Private bathroom
Rainfall showerhead
Hair dryer
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premier Ocean Front King

Free minibar, in-room safe, desk, laptop workspace

Premier Ocean Front King

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout drapes/curtains
Private bathroom
Rainfall showerhead
Hair dryer
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean View Twin

Free minibar, in-room safe, desk, laptop workspace

Deluxe Ocean View Twin

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout drapes/curtains
Private bathroom
Rainfall showerhead
Hair dryer
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Superior Ocean Front

Premier Superior Ocean Front | Free minibar, in-room safe, desk, laptop workspace

Premier Superior Ocean Front

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout drapes/curtains
Private bathroom
Rainfall showerhead
Hair dryer
  • 41 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room King

Free minibar, in-room safe, desk, laptop workspace

Deluxe Room King

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout drapes/curtains
Private bathroom
Rainfall showerhead
Hair dryer
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Ocean Front Twin

Free minibar, in-room safe, desk, laptop workspace

Premier Ocean Front Twin

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout drapes/curtains
Private bathroom
Rainfall showerhead
Hair dryer
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Room King

Free minibar, in-room safe, desk, laptop workspace

Premier Room King

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout drapes/curtains
Private bathroom
Rainfall showerhead
Hair dryer
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Royal Suite King

Royal Suite King | Free minibar, in-room safe, desk, laptop workspace

Royal Suite King

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private indoor spa tub
Air conditioning
Club Lounge
Free minibar items
LED TV
  • 83 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View

Deluxe Ocean View | Free minibar, in-room safe, desk, laptop workspace

Deluxe Ocean View

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout drapes/curtains
Private bathroom
Rainfall showerhead
Hair dryer
  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Villa Deluxe

Garden view

Villa Deluxe

Highlights

Furnished balcony or patio
Air conditioning
Club Lounge
Free cribs/infant beds
Free minibar items
LED TV
Separate bedroom
Blackout drapes/curtains
  • 52 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Premier Ocean Front

Premier Ocean Front | Free minibar, in-room safe, desk, laptop workspace

Premier Ocean Front

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout drapes/curtains
Private bathroom
Rainfall showerhead
Hair dryer
  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite Double

Royal Suite Double | Free minibar, in-room safe, desk, laptop workspace

Royal Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Rainfall showerhead
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Villa Junior Suite Plunge Pool

Garden view

Villa Junior Suite Plunge Pool

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Club Lounge
Free cribs/infant beds
Free minibar items
LED TV
Separate bedroom
  • 62 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Villa Master Suite Plunge Pool

Garden view

Villa Master Suite Plunge Pool

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Club Lounge
Free cribs/infant beds
Free minibar items
  • 81 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Swim up

Deluxe Swim up | Free minibar, in-room safe, desk, laptop workspace

Deluxe Swim up

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Club Lounge
Free minibar items
LED TV
Blackout drapes/curtains
Private bathroom
  • 65 sq m
  • Ocean view
  • Sleeps 4

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About the neighborhood

Map
77500, QROO, Cancun, Boulevard Kukulkan Km 10.5, Zona Hotelera

What's nearby

  • Chac Mool Beach - 13 min walk - 1.1 km
  • Forum Beach - 2 min drive - 1.6 km
  • Cancun Convention Center - 3 min drive - 1.8 km
  • Gaviota Azul Beach - 3 min drive - 2.2 km
  • La Isla Shopping Mall - 5 min drive - 4.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Snack Grand Park - ‬3 min walk
  • El Mirador
  • ‪Lobby Bar - ‬7 min walk
  • ‪Bubba Gump Shrimp Co. - ‬10 min walk
  • ‪Café Solé - ‬2 min walk

About this property

Grand Park Royal Cancun - All Inclusive

All-inclusive property near West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
Forum Beach and Cancun Convention Center are located near Grand Park Royal Cancun - All Inclusive, which provides a swim-up bar, a poolside bar, and a grocery/convenience store. With amenities like a beachfront location and sun loungers, this property is the perfect place to soak up the sun. Treat yourself to a hot stone massage, aromatherapy, or a body wrap at Spa Fitness Center, the onsite spa. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. In addition to a rooftop terrace and shopping on site, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Swimming pool with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking and valet parking
  • An area shuttle, 2 outdoor pools, and wedding services
  • Beach towels, luggage storage, and a banquet hall
  • Guest reviews give top marks for the beach locale, pool, and helpful staff
Room features
All 247 rooms include comforts such as 24-hour room service and laptop-compatible safes, as well as perks like laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the clean rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with rainfall showers and eco-friendly toiletries
  • 40-inch LED TVs with premium channels
  • Furnished balconies or patios, wardrobes/closets, and coffee/tea makers

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
24-hour room service
In-room minibar (some restrictions)
Dining availability limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Soccer
Volleyball

Lessons/classes/games

Dancing
Water fitness

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Café Sole
  • El Mirador
  • Flor de Sal
  • Grand Prime Rib House
  • Koi

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Gym
  • Shopping
  • Spa tub

Family friendly

  • 2 outdoor pools
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • 7,535 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (51 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (43 inches high)

More

  • 4 buildings
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • No plastic water bottles
  • Reusable cups
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LED TV with premium cable/satellite channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
This property enforces a strict dress code in the restaurants.
All guests, including children, are required to present a valid government-issued ID card at check-in. Accompanying minors need to show a birth certificate or school ID with a photo.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: USD 6 per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)
  • Facilities fee: USD 8 per person, per day and includes use of: fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses wind energy
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 13 years old are not allowed in the spa

Property is also known as

Cancun Grand Park Royal
Cancun Grand Park Royal Caribe
Grand Park Royal Cancun Caribe
Grand Park Royal Caribe All Inclusive
Grand Park Royal Cancun Caribe All Inclusive Hotel
Grand Park Royal Caribe All Inclusive Hotel
Grand Park Royal Cancun Caribe All Inclusive
Grand Park Royal Caribe
Grand Park Royal Luxury Resort All Inclusive
Grand Park Royal Luxury Cancun All Inclusive
Grand Park Royal Luxury All Inclusive
Park Royal Resort Inclusive
Park Royal Cancun Inclusive
Grand Park Royal Luxury Resort Cancun All Inclusive
Hotel Grand Park Royal Luxury Resort Cancun - All Inclusive
Grand Park Royal Luxury Resort Cancun All Inclusive
Grand Park Royal Luxury Resort All Inclusive
Grand Park Royal Luxury Cancun All Inclusive
Grand Park Royal Luxury Resort Cancun - All Inclusive Cancun
Grand Park Royal Luxury All Inclusive
Grand Park Royal Cancun Caribe All Inclusive
Park Royal Cancun Inclusive
Grand Park Royal Luxury Cancun All Inclusive
Grand Park Royal Cancun Caribe All Inclusive
Grand Park Royal Cancun - All Inclusive Cancun
Grand Park Royal Luxury Resort Cancun - All Inclusive Cancun
Grand Park Royal Cancun Caribe All Inclusive
Grand Park Royal Luxury Resort All Inclusive
Grand Park Royal Luxury All Inclusive
Grand Park Royal Luxury Resort Cancun All Inclusive
Grand Park Royal Cancun - All Inclusive All-inclusive property

Frequently asked questions

Does Grand Park Royal Cancun - All Inclusive have a pool?

Yes, this property has 2 outdoor pools.

How much does it cost to stay at Grand Park Royal Cancun - All Inclusive?

As of Nov 21, 2024, prices found for a 1-night stay for 2 adults at Grand Park Royal Cancun - All Inclusive on Dec 1, 2024 start from ￥60,722, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Park Royal Cancun - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Park Royal Cancun - All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Grand Park Royal Cancun - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Grand Park Royal Cancun - All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Grand Park Royal Cancun - All Inclusive?

Yes, the property is all-inclusive. Food and beverages are included (with some restrictions), and activities include soccer, volleyball, water fitness classes, and more.

Where is Grand Park Royal Cancun - All Inclusive located?

Nestled on the beach, this Zona Hotelera property is within 1 mi (2 km) of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park, La Isla Shopping Mall, and Forum Beach. Chac Mool Beach and UltraMar Ferry Terminal are also within 1 mi (2 km).

Grand Park Royal Cancun - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1152 out of 2313 reviews" "
Rating 8 - Good. 597 out of 2313 reviews" "
Rating 6 - Okay. 287 out of 2313 reviews" "
Rating 4 - Poor. 138 out of 2313 reviews" "
Rating 2 - Terrible. 139 out of 2313 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Jeanine Rene

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I’m am very upset with Expedia and with Grand Park Royal for not divulging there was ongoing construction of the main pool at the time of my visit. I would have never booked this resort at this time if I had known that every view, from my room, the buffet, the restaurants overlooked a major construction area with jackhammering and men working every day. The food was not very good. We had a water main go out and lost water in our rooms and we were told we could not eat in the bar even though it was pouring rain outside. Everyone in the hotel was forced to use one pool. I have used Expedia for many years for travel but I no longer feel they have my best interests at heart. I feel someone should have been transparent about the state of the resort. I understand renovation is necessary and this resort is dated a needs a lot renovation. I just don’t want to be blindsided when I get to the property to see construction and no pool.
Stayed 4 nights in Nov 2024

4/10 Poor

Lyubomira

Traveled with family
Disliked: Amenities, property conditions & facilities
The property was under construction. We couldn't use the main pool at all. There were workers drilling and banging everywhere from 8 am till 7 pm. This was not mentioned anywhere on the website of the property. The food was very mediocre with very poor choices and the same every day. The drinks at the bars were watered down and made with cheap alcohol. Some of tge rdstaurants were closed. Our VIP expedia status benefits were not granted. Extremely overpriced spa and shuttle to hotel. No discount was offered although half of the amenities were unusable. Will never go back to this place.
Stayed 5 nights in Nov 2024

10/10 Excellent

Candace Renee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even with construction going on the staff went above and beyond
Stayed 7 nights in Nov 2024

10/10 Excellent

Rejillian Joyce

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
100 star for the staff! Staff are amazing. They all work so hard. Food is the best thing too!
Stayed 3 nights in Nov 2024

4/10 Poor

John Wesley

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was friendly, but we were shocked that there was so much construction. We would not have booked here if we had known. Our view was of a construction site and we heard jackhammering when outside. A water main was broken during the night and we were without a toilet for hours. On our final day there was painting happening right outside of our room. Not the vacation experience we had hoped for. We are not happy that Expedia nor the hotel informed us before our stay. We could have booked later and would have loved to stay when the pool and surrounding construction was complete.
Stayed 4 nights in Nov 2024

4/10 Poor

DANIELA

Disliked: Property conditions & facilities
The property outside is really beautiful. There was construction in most of the hotel while we were there plus the biggest and main pool was being renovated. Therefore not only was there limited things to do, there were construction noises all day and all night. Since the main pool was closed the adult pool was full of kids and not enjoyable. The food was mediocre at best. Most of the time it was cold and not authentic. The rooms are small and the restroom is tiny making it super uncomfortable. They cold use some major updating. The AC only worked the first day we got there and then it was broken. It was hot, humid and hard to sleep because it was uncomfortable. The water pipes went down while we were there too, so no water and the toilet wouldn’t work either. Plus the shower water was always cold. On top of that the elevator to the room got stuck and we would have to manually pry the door open. I feel like I wasted my money on this “luxury” resort. There’s nothing luxury about it. By the way, while you’re eating by dinner they ask you to leave a 5 star review. So I wouldn’t trust the other reviews as genuine. I’m not trying to be mean, I’m just trying to save someone else from staying here because of false reviews.
Stayed 4 nights in Nov 2024

10/10 Excellent

Genesis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jessica, our concierge, was absolutely amazing, god bless her. Every demand, question, reservation we had, she had an answer to and made it happen. It was my mother’s birthday and she set up happy bday balloons in our room for her when we got back to the room from lunch. The staff, the food, and the experience was all great. Will be returning.
Stayed 3 nights in Nov 2024

10/10 Excellent

Araceli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Amanda

Stayed 5 nights in Oct 2024

10/10 Excellent

Aurora

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, room service was amazing , my family had a great time!!! I will definitely return!!!
Stayed 6 nights in Nov 2024

10/10 Excellent

Maribel Villalvazo

Liked: Cleanliness, property conditions & facilities
Las personas del todo el hotel los meseros los cocineros los cantineros todos muy amables
Stayed 7 nights in Nov 2024

8/10 Good

Shannon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aside from the hard sell to buy a timeshare, the place is great. Nice & helpful staff, great facilities, and lovely beach. The food was alright, but we enjoyed food outside the resort much better

8/10 Good

Tanja and Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Good dining choices. Quality food. Staff went the extra mile to provide a good experience. Fair value for money. New pool is going to be fantastic. A classical styled resort property.
Stayed 7 nights in Oct 2024

2/10 Terrible

Malvina

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property was under construction and it was not advertised at the time of booking. The food was awful and very limited in options, not what I have been used to. Every time I would ask for something they always said sorry we do not have it, they did not even offer bread or water anywhere we set for dinner, lunch or breakfast, we had to beg to get bread. They only had two restaurant options, but unfortunately most of the time they were closed. The Koi restaurant was available through a reservation, but I had a terrible experience with the guest experience office while I tried to make a reservation, making it seem like they didn’t want us to dine at the Koi restaurant. This was my first time experiencing such an awful experience. Thankfully, the beach area was amazing with the only disappointment being the noise of the hummer throughout the day due to the construction going on at this resort. However, I was impressed by the great customer service Yolanda and Erica provided throughout my stay, they were one of my favorite people at the beach area. They always made sure we had drinks at all times. Also, we had an amazing customer service at the Flor de Sal restaurant, the host and the waitress were all wonderful. I would never returned back to the resort, nor recommend it to any of my friends and family.
Stayed 8 nights in Nov 2024

8/10 Good

stephen

Stayed 4 nights in Oct 2024

10/10 Excellent

Omid

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and friendly staff, especially the concierge and the staff and coffee shop and the buffet. The resort has a beautiful white sandy beaches.
Stayed 6 nights in Nov 2024

8/10 Good

Adrian F

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 4 nights in Oct 2024

10/10 Excellent

Suad Said

Stayed 4 nights in Oct 2024

10/10 Excellent

Yelena

Stayed 8 nights in Sep 2024

8/10 Good

XXX Brahmroop

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good experience and amazing customer service
Stayed 5 nights in Oct 2024

6/10 Okay

Prasath Jeya Singh, Surrey

Liked: Cleanliness
Disliked: Staff & service
Stayed 5 nights in Oct 2024

6/10 Okay

Elisha

Stayed 7 nights in Oct 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent! Different dinning options available. Only fall back would be only 1 brand of beer available.
Stayed 7 nights in Oct 2024

2/10 Terrible

Estefania

Disliked: Staff & service, property conditions & facilities
Stayed 6 nights in Oct 2024

8/10 Good

Jaimiber

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, clean and good service
Stayed 3 nights in Oct 2024