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Cyan Cancun Resort & Spa

3.5 star property
On private beach with outdoor pool, near Delfines Beach

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Cyan Cancun Resort & Spa

Outdoor pool, free cabanas, pool umbrellas
Superior Suite, Balcony, Sea View | Terrace/patio
Superior Suite, Sea View | In-room safe, desk, laptop workspace, blackout drapes
View from room
Restaurant

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
  • 24/7 front desk
The price is ￥15,379
￥19,583 total
includes taxes & fees
Jan 5 - Jan 6

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Room, Sea View

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room, Sea View

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Sofa bed - single
Private bathroom
Rainfall showerhead
Cable channels
Mobile key entry
  • 32 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite

In-room safe, desk, laptop workspace, blackout drapes

Studio Suite

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Sofa bed - single
Private bathroom
Rainfall showerhead
Cable channels
Mobile key entry
  • 32 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, Sea View

Superior Suite, Sea View | In-room safe, desk, laptop workspace, blackout drapes

Superior Suite, Sea View

Highlights

Private indoor spa tub
Air conditioning
Flat-screen TV
Sofa bed
Separate bedroom
Blackout drapes/curtains
Private bathroom
Rainfall showerhead
  • 42 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Quadruple Room, Sea View

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Quadruple Room, Sea View

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Sofa bed - single
Private bathroom
Rainfall showerhead
Cable channels
Mobile key entry
  • 32 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Suite, Balcony, Sea View

Superior Suite, Balcony, Sea View | In-room safe, desk, laptop workspace, blackout drapes

Superior Suite, Balcony, Sea View

Highlights

Balcony
Yard
Private indoor spa tub
Air conditioning
Flat-screen TV
Sofa bed
Separate bedroom
Blackout drapes/curtains
  • 42 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

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Jan 24 - Jan 25
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About the neighborhood

Map
77500, QROO, Cancun, Km 20.5, Blvd. Kukulcan, Zona Hotelera Cancun

What's nearby

  • El Rey Ruins - 18 min walk
  • Iberostar Cancun Golf Course - 18 min walk
  • Delfines Beach - 2 min drive
  • Maya Museum of Cancun - 4 min drive
  • Ventura Park Cancun - 6 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 12 min drive

Restaurants

  • ‪Arena Sports Bar - ‬11 min walk
  • ‪Zai - ‬13 min walk
  • ‪Sun Palace - ‬6 min walk
  • ‪Km 19.5 - ‬12 min walk
  • ‪Bogavante Restaurant - ‬3 min walk

About this property

Cyan Cancun Resort & Spa

Hotel near Iberostar Cancun Golf Course
A poolside bar, a terrace, and a garden are just a few of the amenities provided at Cyan Cancun Resort & Spa . This hotel is a great place to bask in the sun with a private beach, beach massages, and sun loungers. Free in-room WiFi is available to all guests, along with a bar and a restaurant.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with free cabanas, sun loungers, and pool umbrellas
  • Free self parking
  • A free beach club on site, express check-out, and a front-desk safe
  • Luggage storage, a 24-hour front desk, and beach umbrellas
  • Guest reviews speak highly of the beach locale, pool, and helpful staff
Room features
All 155 rooms boast comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches like free WiFi and safes. Guest reviews highly rate the clean rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • 32-inch flat-screen TVs with cable channels
  • Wardrobes/closets, daily housekeeping, and electrical adapters/chargers

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Free beach club
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Spa services

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: USD 2 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a security system

We should mention

This property does not have elevators

Property is also known as

Cyan Cancun Hotel Spa
Cyan Cancun & Spa Cancun
Distinctive Cancun Hotel Spa
Cyan Cancun Resort & Spa Hotel
Cyan Cancun Resort & Spa Cancun
Cyan Cancun Resort & Spa Hotel Cancun

Frequently asked questions

Does Cyan Cancun Resort & Spa have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Cyan Cancun Resort & Spa ?

As of Jan 2, 2025, prices found for a 1-night stay for 2 adults at Cyan Cancun Resort & Spa on Jan 5, 2025 start from ￥15,379, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Cyan Cancun Resort & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Cyan Cancun Resort & Spa ?

Self parking is free at this property.

What time is check-in at Cyan Cancun Resort & Spa ?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Cyan Cancun Resort & Spa ?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Cyan Cancun Resort & Spa located?

Nestled on the beach, this Zona Hotelera hotel is within 1 mi (2 km) of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park, Iberostar Cancun Golf Course, and Delfines Beach. Nichupté Lagoon and El Rey Ruins are also within 1 mi (2 km).

Cyan Cancun Resort & Spa Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 502 out of 1183 reviews" "
Rating 8 - Good. 307 out of 1183 reviews" "
Rating 6 - Okay. 154 out of 1183 reviews" "
Rating 4 - Poor. 106 out of 1183 reviews" "
Rating 2 - Terrible. 114 out of 1183 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Pieter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. 4.6K bud ride $1 to Bohemian Square restaurant or 1hr walk. Convenience store across the street to get coffee, snacks, water at reasonable price. Nice infinity pool overlooking ocean. Nice staff. Reasonable price. Would stay there again.

8/10 Good

Rohinton, Lewisville

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
What we liked : infinity pool and beach right outside, next to Oxxo and good restaurants, convenient bust stop right outside Cyan restaurant good breakfast. Cleaning staff excellent. Wi fi excellent and bathroom good. Staff attentive. Tv good. What we did not like.: Noisy at night even in our room doors closed. Rust on property everywhere. No view and small room assigned to us not like in ad. No ocean view even when we tried to pay to upgrade. Tile floors slippery. No handicap access No meal plan No iron and board
Stayed 3 nights in Dec 2024

10/10 Excellent

Vanessa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa had great care and personalized! Traveled with my partner and great prices! Take advantage of a room with a jacuzzi! There is an OXXO right in front and a few other restaurants nearby! Don’t book any other activities online, do it at the hotel! Extra discounts! And bring dollars! They love it :)
Stayed 9 nights in Nov 2024

4/10 Poor

Jay

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
When we booked this hotel it showed up as a 4star hotel. There is no way on God's green earth that is this is a 4star hotel. We asked for microwave to warm our food, they didn't have a microwave. We asked for a coffee machine or an electric kettle, they don't have that as well. Only 2water bottles provided are complementary after that we have to pay for water. Hotel restaurant only serves same things and no change in the menu.
Stayed 5 nights in Dec 2024

10/10 Excellent

Quincy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect stay for me to unwind and leave 2024 behind. Very relaxing and peaceful.
Stayed 6 nights in Dec 2024

4/10 Poor

Thomas

Traveled with family
Disliked: Property conditions & facilities
Said check in was at 3. Got key at 330. Room cleaners were there and said it wasn’t ready. Went to front desk and they said 20 minutes. Was another 45 minutes to get a room. Not much of an apology. No free drink at the bar. They just made us wait. Property is really run down and old. Cracks in the walls and tiles. But beach area is amazing. Pool area is nice. Most staff were kind. Free parking is nice. For the $ there may be better options
Stayed 1 night in Dec 2024

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
best views
Stayed 7 nights in Dec 2024

10/10 Excellent

Gissele

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for everything
Stayed 7 nights in Dec 2024

2/10 Terrible

Uday Kumar

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst property. It does not meet a 3 star resort standard. Shoupd be a 1 star hotel or Motel!! Service and staff are pretty bad too. We had to check out 1 day earlier because of very bad smell coming from the room. We were not even provided with refund eventhough we check out 1 day earlier and property had issues.
Stayed 2 nights in Dec 2024

8/10 Good

Maria

Traveled with partner
Liked: Cleanliness, staff & service
From the moment we opened the curtain in our room, the view was amazing. The view of the pool and ocean all in one. We had our private patio with access to the pool area and beach. The room was dated and the food at the restaurant was just ok. The food was over-priced for the amount you received. Breakfast was the only meal worth the value. We enjoyed that there was an Oxxo across the street for snacks and the R2 bus stop was just 100 yards away. Before I forget the wall sockets never hold your plugs in. The staff was excellent. Don't order the pizza!!!!!
Stayed 7 nights in Dec 2024

8/10 Good

Rowena Picorro

Liked: Cleanliness
Stayed 5 nights in Dec 2024

4/10 Poor

Gabriela

Traveled with family
Disliked: Staff & service
easy to take the bus and stay away from the hotel
Stayed 7 nights in Dec 2024

8/10 Good

Marie T Atsena

Liked: Cleanliness, staff & service, property conditions & facilities
the view, the spa
Stayed 5 nights in Dec 2024

10/10 Excellent

Laura

Everything was great
Stayed 3 nights in Dec 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
All good so far
Stayed 1 night in Dec 2024

2/10 Terrible

Tionne

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff is not very helpful. The cleaning staff throw away personal items. Rooms are dirty.
Stayed 4 nights in Dec 2024

2/10 Terrible

Sandra, Houston

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness dirty place bad attitude on th front desk sliding door broken and toilet doesn't work
Stayed 4 nights in Nov 2024

10/10 Excellent

Karla

Stayed 2 nights in Nov 2024

10/10 Excellent

Naomie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

2/10 Terrible

Adolfo

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible place. You can't get on the beach since it's all rocky. They want to charge you for everything.
Stayed 1 night in Dec 2024

8/10 Good

Miguel Enrique

Traveled with family
Liked: Cleanliness, staff & service, amenities
Quiet, safe, easy parking
Stayed 4 nights in Nov 2024

8/10 Good

Lucy

Liked: Cleanliness
It was not crowded.
Stayed 1 night in Nov 2024

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The beds were very comfortable, the bathroom was clean, the pool was beautiful, easy access to the beach. Walking distance to store and restaurant and playa dolphin
Stayed 1 night in Dec 2024

4/10 Poor

Silvia

Traveled with family and small children, Traveled with family
Disliked: Staff & service
Bell hop was nice- restaurant staff great- front desk young lady with brown hair from Argentina or Colombia was extremely rude, at times not looking away from what she was doing while speaking to me.
Stayed 2 nights in Nov 2024

2/10 Terrible

Elisha Ellen

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Good things about Cyan resort and Spa: - the massage was one of the best I have ever had - The pool bar staff are amazing and make the best cocktails we had on our stay Bad things about cyan resort and spa: - my cards, money and jewellery were taken from my room (locked) - The staff did nothing - The cctv doesn’t work - The staff do not compensate anything (even when it’s obvious its their fault things got stollen) - The security guard sleeps on the job - The towels are gradually taken through your stay - The bedding isn’t changed at all, even when requested - There is no smoking including vaping except at the main entrance (only some guests tho, you might get lucky) - The aircon works sometimes - They hassle you to sign a waver as soon as you arrive stating any rule breaking will cause a fine - You can not use the pool a second before 9am or a second after 9pm. - The restaurant doesn’t have half the menu and when you do order something, it will be missing things. - There are only 2 members of staff that can make a cocktail even though we asked for ones on the menus - There is no outdoor eating area as advertised - The hot tub takes around 2 hours to fill to a usable amount - The safe broke repeatedly - The key card for the room stopped working repeatedly - The balcony for our room was unusable, can’t fit 2 people and 2 chairs. - Generally rude staff Expedia have been unable to contact the hotel and we haven’t been offered a refund or compensation.
Stayed 14 nights in Nov 2024