Bukit Serindit Vacations from ￥39,595

Good value for money

I recently stayed at this property for four nights, and unfortunately, it did not live up to expectations. While the location is nice, and the property itself has a lot of potential, the experience was disappointing due to a lack of basic services and communication issues. Firstly, there was no housekeeping at all during my entire stay, which was frustrating and left the room feeling neglected. This made a big difference in the overall comfort and cleanliness, which are essentials for any hotel stay. Additionally, communication from the property management was poor. When I tried to reach out regarding the lack of housekeeping and other basic needs, responses were either delayed or unhelpful. It felt as though guest concerns were not a priority, which was disappointing. The area and the property’s appearance suggest a high standard, but unfortunately, that standard was not reflected in the service. The lack of attention to basic upkeep and guest satisfaction was surprising and disappointing, given the potential of the place. Overall, I would not recommend this property unless management improves their maintenance and customer service.

check in process needs to be greatly improved. No instruction was communicated to me until I called them on the morning of the check in date. At the property, I called the number as per instructed but my calls were unanswered. It was approximately 40 minutes after and assistance from the security guard that i got in contact with the guy who’s supposed to help me check in. Location was great though

Parking is not realistic with parking lot. Overall rating - 4 stars