4/10 Poor
Caroline N.
Aug 14, 2024
Disliked: Cleanliness
Not as described - Complaint to VRBO made
Lodge had basket of blankets in living room - some of which were dirty and paint on decking was a mess and would benefit from TLC. Son also found an old used toothbrush. Listing stated wifi but this was very weak and unusable 0.97mb down / 1.65mb upload. Needed this in order to book activities for our stay and as a single parent, having no signal or wifi was very worrying. Explained to host that this was issue (had to travel to Aviemore for phone signal!) and offered a refund but had to stay 1 night as this was at 8pm on a Friday in July in a very popular area so no other accom available. Sadly, charged by host for VRBO and cleaning fee. Would not have stayed there if we had known about the wifi. The host stated the issue had been going on for 7 - 10 days and we wish they had contacted us so we could book elsewhere. They stated that the wifi was free and therefore not really part of the listing which makes no sense.
Complaint has been lodged and currently under review with VRBO
Caroline N.
Stayed 3 nights in Jul 2024