It was a huge shock to walk into this home with a huge sign on the kitchen fridge "do not use". We had to use a much smaller fridge in the garage. yes, all weekend long, two families, 6 kids, walking across the house getting every little thing we needed to cook. When i called the rental company the first thing she said is that "the property is listed with a fridge but we never said where it was in the house. " Are you kidding me?? Who would rent a big home knowing they have to walk up and down flights of stairs to get to the garage and get stuff for every meal. Totally ridiculous!
They didnt have the decency to warn us this was happening and didnt offer to deduct anything from our bill because of this huge inconvenience. I will not ever rent anything from this company ever again! All they would offer is to bring ice so we could keep the food that didnt fit in our coolers cold.
Other things misleading and wrong with the house:
- can't use AC, so told to open windows, but one of the main windows in the family room had no screen
- poker table with only two chairs
- outdoor BBQ but no patio furniture to put food on or sit (its like they don't really want you to use it)
- you can feel springs on mattresses on bunk beds (even my little boys refused to sleep in them bc hey were so old and decrepit)
- only one bathroom in lower level where you have 3 bedrooms, and the shower door barely closes, inundating floor; even petite adults and tall kids could barely turn around in that shower it is soooo small and uncomfortable
- bring your own toiletries - the ones they provide are gross
- the dirt on the outside deck near the railings was caked on
Save yourself the trouble and book somewhere else!